Provide frictionless CX with secure self-service and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics.
Give employees the tools and data they need to seamlessly connect with customers and help make their jobs easier, more efficient and productive.
Scale quickly and easily to meet evolving customer needs with flexible, cost-effective cloud contact-center solutions.
Protect customer and company data across voice communications with a layered approach to security and the option to get expert consulting to further mitigate risk.
Elevate customer and agent experiences with flexible Verizon cloud contact center solutions. Our contact-center-as-a-service (CCaaS) solutions modernize your contact center to help you meet customer needs more efficiently. Quick, reliable network connections can help you scale quickly while controlling costs, and automatic updates enable continuous innovation.
Explore how companies are using emerging technologies to build loyalty and trust to make a deep connection with customers.
Explore new research from Longitude about striking the right balance between human interaction and AI for customer experiences.
24/7 access to questions is an important benefit of AI. Discover how AI is enhancing customer engagement.