Account Maintenance and Management

Depending on your plan type, you have several options for managing your plan while logged in to My Business Wireless.

If you want to change plans:

1. Navigate to Manage > Account > View Wireless numbers 
2. Select the wireless number(s) you want to manage 
3. Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
4. If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
5. On the My current plans page, select a plan under the Account Share Plans or Individual Plan sections
6. On the Plan details page, scroll down, select the lines that you want to change plans on and click Change plan
7. Select the plan you want change to*
8. Choose the data allowance that you want for the plan
9. Click Continue
10. On the Review and submit page, choose the Effective Date and click Submit

If you only want to change your plan’s data:

1. Navigate to Manage > Account > View Wireless numbers
2. Select the wireless number(s) you want to manage 
3. Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
   1. If you have more than one account, navigate to Manage > Account > View account numbers, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
4. If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
5. On the My current plans page, select a plan under the Account Share Plans or Individual Plan sections
6. On the Plan details page, scroll down, select the lines that you want to change plans on and click Change plan
7. Click Change Data in the pop-up box
8. Select all the lines from the next pop-up
9. Click Continue
10. On the Review page, choose the Effective Date and click Submit

If you want to change lines on different plans at once:

1. Navigate to Manage > Account > View Wireless numbers 
2. Select the wireless number(s) you want to manage 
3. Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
   1. If you have more than one account, navigate to Manage > Account > View account numbers, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
4. If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
5. Click Change different plans at once (you can only select lines from one account)
6. On the Make a plan change for lines on different plans page, select from the list of numbers on the account and click Change plan*
7. Select the data allowance for the chosen plan
8.  Click Continue
9. On the Review page, choose the Effective Date and click Submit