Troubleshooting the Verizon MI424WR router

You can use the Power, Internet, and Ethernet lights on the front panel of the Verizon router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.

1. Is the Power light illuminated?
   • Light is green: The Verizon router power is on. Go to Step 2.
   • Light is not solid green: The The router isn't getting power.
   
   
2. Is the Ethernet WAN light illuminated?
   • Light is green: The connection between the router and Verizon Online is established. Go to Step 3.
   • Light is off: Your router is unable to connect to the Verizon Fios service.
   
   
3. Is the Internet light illuminated?
   • Light is green: The transmission of data is confirmed. Go to Step 4.
   • Light is off: Data transmission is not confirmed.
   
   
4. If the Verizon router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
   • Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established. Go to Step 5.
   • Light for the port where a cable is connected is off: No link is established between the Verizon router and your computer or network device.
      
5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


6. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


7. If you still can't connect to the Internet, please contact Verizon.
    

The default user name for the Verizon MI424WR router is "admin," and the default password is "password" (do not include the quotation marks). 

Note: To improve security, your router password may have been changed to the serial number of your router if you have not changed the password from the default of "password." You can find your router's password on the label affixed to the bottom or back of your router.

If you reset your router to the factory default settings, the router password will return to "password."

Your network's SSID is stored in your Verizon MI424WR router. As long as you know your router's user name and password, you can access the security settings where the SSID is stored.

Note: The Verizon MI424WR security screens and prompts may vary slightly from the directions below, depending on when you purchased your router and the version of the firmware loaded on it.

To display your network's SSID:

          1. Open your Web browser and enter http://192.168.1.1 in the Address field.
          2. Enter your user name. If you didn't change it when you configured your network, the default user name is admin.
          3. Enter your password. Additional characters will appear to be inserted as you enter your password. This is designed to hide the number of
              characters in your password.

        1.  Note: If you've forgotten your user name or password, you must reset your Verizon MI424WR router to the factory defaults to access
            the configuration screen.
        2. Note: If you didn't change the default password when you set up your router, it may have been changed to your router's serial number
            to provide greater security. You can find your router's serial number on a label affixed to the bottom or back of your router.

    4. Click the Wireless Settings icon.

    5. Click Basic Security Settings in the left navigation panel.

    6. Write down the entry in the SSID field.

    7. Close the router configuration window.

Your network's current WEP encryption key is stored in your Verizon MI424WR router. As long as you know your router's user name and password, you can access the security settings where the WEP encryption key is stored.

Note: The Verizon MI424WR security screens and prompts may vary slightly from the directions below, depending on when you purchased your router and the version of the firmware loaded on it.

To display your network's WEP encryption key:

    1. Open your Web browser and enter http://192.168.1.1 in the Address field.
    2. Enter your user name. If you didn't change it when you configured your network, the default user name is admin.
    3. Enter your password. Additional characters will appear to be inserted as you enter your password. This is designed to hide the number of
        characters in your password.

        1.  Note: If you've forgotten your user name or password, you must reset your router to the factory defaults to access the configuration
            screen.
        2. Note: If you didn't change the default password when you set up your router, it may have been changed to your router's serial number to
            provide greater security. You can find your router's serial number on a label affixed to the bottom or back of your router.

    4. Click the Wireless Settings icon.
    5. Click Basic Security Settings in the left navigation panel.
    6. Write down the entries in the "Select a WEP Key" section.

Your network's WPA2 or WPA encryption code is stored in your Verizon MI424WR router. As long as you know your router's user name and password, you can access the security settings where your encryption key is stored.

Note: Depending on when you purchased your router and the firmware running on it, the screens may vary slightly from those shown in these instructions.

1. Open your Web browser and enter http://192.168.1.1 in the Address field.
2. Enter your user name. If you didn't change it when you configured your network, the default user name is admin. 
3. If you've forgotten your user name or password, you must reset your Verizon MI424WR router to the factory defaults to access the configuration screen where the security settings are stored.
4. Enter your password. 
   • Note: If you didn't change the default password when you set up your router, it may have been changed to your router's serial number to provide greater security. You can find your router's serial number on a label affixed to the bottom or back of your router.
   • If you've forgotten your user name or password, you must reset your Verizon MI424WR router to the factory defaults to access the configuration screen where the security settings are stored.

  5. Click the Wireless Settings icon. 
  6. Select Wireless Status in the left navigation panel.
  7. Write down the Pre-Shared Key and Encryption Algorithm in the Status screen and keep them in a safe place for future reference.

After you've reset your router to the factory defaults, you can use the default user name and password to access the configuration screen and update your network's security settings.

1. Open a Web browser like Internet Explorer or Firefox

2. Enter http://192.168.1.1 in the Address field of the browser.

3. Enter admin in the User Name field.[Show Me]

4. Enter password in the Password field and click OK.

5. Click the Wireless settings icon in the top toolbar.

6. Click Basic Security Settings in the left navigation panel.

7. Enter your SSID in the SSID field. You must enter the same SSID assigned to the other computers and network adapters on your network.
    

8. When you reset your Verizon MI424WR router to the default settings, it reverted to WEP encryption and is using the encryption key printed on the label on the bottom of the router.

1. If your other wireless network devices are configured to use the default WEP encryption key printed on the label of your router, you can click Apply to save your settings and then close the configuration window. No other actions are needed.
2. If your other wireless network devices are configured to use a different WEP encryption key, you will need to enter the updated WEP encryption key.
3. If you strengthened your network security by configuring your wireless network to use WPA encryption, you must re-enter all your WPA encryption settings.
4. If  you strengthened your network security by configuring your wireless network to use WPA2 encryption, you must re-enter all your WPA2 encryption settings.
    

8.  Select the level of WEP encryption you were using on your home network (64/40 bit or 128/104 bit).

9.  Select the format for your WEP encryption key (Hex or ASCII). If your router is using an older version of firmware, you will not see this option.

10. Enter your network's WEP encryption key in the Key Code field.

11.  After reviewing your new security settings in the "Current Wireless Status" section, write down your updated settings and keep them in a safe
      place for future reference.

12. Click Apply to save your updated settings.
 

8. Click Advanced Security Settings in the left navigation panel.[Show Me]

9. Select WPA in the Level 1 section to enable WPA network encryption.

10. Confirm that Pre-Shared Key is selected in the Authentication Method field.[Show Me]

11. Select the format (ASCII or Hex) from the dropdown list that you used when entering your WPA encryption key when setting up your other
     computers and wireless network adapters.[Show Me]

12. Enter the WPA encryption key you entered when configuring the other computers and network adapters on your network.

13. Confirm that AES is selected in the Encryption Algorithm field.[Show Me]

14. Select Group Key Update Interval if you enabled automatic encryption key generation at timed intervals when you set up the other
      computers and network adapters on your network.[Show Me]

15. If you enabled Group Key Update Interval in the previous step, enter the number of seconds before a new WPA encryption code is
     automatically created. You must enter the same interval used when setting up the other computers and network adapters on your network.
     [Show Me]

16. Click Apply to save your WPA settings.

8. Click Advanced Security Settings in the left navigation panel.[Show Me]

9. Select WPA2 in the Level 1 section to enable WPA2 network encryption.[Show Me]

10. Confirm that Pre-Shared Key is selected in the Authentication Method field.[Show Me]

11. Select the format (ASCII or Hex) you used when entering your WPA2 encryption key from the dropdown list.[Show Me]

12. Enter the WPA2 encryption key you entered when configuring the other computers and network adapters on your network.

13. Confirm that AES is selected in the Encryption Algorithm field.[Show Me]

14. Select Group Key Update Interval if you enabled automatic encryption key generation at timed intervals when you set up the other
      computers and network adapters on your network.[Show Me]

15. If you enabled Group Key Update Interval in the previous step, enter the number of seconds before a new WPA2 encryption code is
     automatically created. You must enter the same interval used when setting up the other computers and network adapters on your network.
     [Show Me]

16. Click Apply to save your WPA2 settings.

The default user name for the Verizon MI424WR router is "admin," and the default password is printed on the bottom or back of your router.

• Note: To improve security, your router password may have been changed to the serial number of your router. You can find your router's password on the label affixed to the bottom or back of your router.
  If you reset your router to the factory default settings, the router password will return to the default password printed on the bottom or back of your router.
   

1.     Click Start.

2.     Enter cmd in the Start Search field.

3.     Enter ping verizon.net at the command prompt.

o    If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the router

o    If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the router.

o    A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the
      router.

▪       Check the physical connection between your computer and the router.

▪       Check your router settings.

▪       Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface
        Card because they are corrupt, or you may have a defective or damaged interface card.

You can use the ping command to test the connection between your computer and router. The ping test sends data packets from your computer to a server on the Internet to test your Internet connection. If the connection is working, the same number of data packets will be sent from your computer as are received by the server. It verifies that the data packets are going from your computer to your router, and finally to the server on the Internet.

1. Click Start.


2. Enter cmd in the Start Search field.


3. Enter ping verizon.net at the command prompt.
4. 
   
   
   • If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the router.
   
   
   • If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the router.
   
   
   • A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the router.
     
     
     • Check the physical connection between your computer and the router.
     • Check your router settings.
     • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have a defective or damaged interface card.