You can use the Power, Internet, and Ethernet lights on the front panel of the Verizon router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.
Note: You might want to print these directions to make the troubleshooting process easier.
Is the Power light illuminated?
If you haven't changed your SSID, the default SSID is provided on a sticker on the bottom of your Verizon router. |
Your network's SSID is stored in your Verizon 9100EM or 9100VM router. As long as you know your router's user name and password, you can access the security settings where the SSID is stored.
Note: The Verizon 9100EM and 9100VM security screens and prompts may vary slightly from the directions below, depending on when you purchased your router and the version of the firmware loaded on it.
To display your network's SSID:
If you haven't changed your WEP encryption key, the default WEP key is provided on a sticker on the bottom of your Verizon router. |
Your network's current WEP encryption key is stored in your Verizon 9100 router. As long as you know your router's user name and password, you can access the security settings where the WEP encryption key is stored.
Note: The Verizon 9100 security screens and prompts may vary slightly from the directions below, depending on when you purchased your router and the version of the firmware loaded on it.
To display your network's WEP encryption key:
How can I find my Verizon 9100EM or 9100VM network's WPA2 or WPA encryption key?Your network's current WPA2 or WPA encryption key is stored in your Verizon 9100 router. As long as you know your router's user name and password, you can access the security settings where the WPA2 or WPA encryption key is stored.
Note: The Verizon 9100 security screens and prompts may vary slightly from the directions below, depending on when you purchased your router and the version of the firmware loaded on it.
To display your Verizon 9100EM or 9100VM network's WPA2 or WPA encryption key:
The default user name for the Verizon 9100EM router is "admin," and the default password is "password" (do not include the quotation marks).
The user name and password are both case-sensitive, so be sure to enter them in lower case.
You can use the ping command to test the connection between your computer and router. The ping test sends data packets from your computer to a server on the Internet to test your Internet connection. If the connection is working, the same number of data packets will be sent from your computer as are received by the server. It verifies that the data packets are going from your computer to your router, and finally to the server on the Internet.