Equipment, Devices and Services

Fios TV One offers DVR services for private TV viewing customers only.

DVR service

• Pause, rewind and play programs on one TV*
• Record up to two programs at a time while watching a previously recorded show
• Record up to 50 hours of HD programming

Multi-Room DVR enhanced service

• Pause, rewind live TV and play programs on up to five TVs*
• Record up to six programs at a time while watching a previously recorded show
• Record up to 100 hours of HD programming and 500 hours of standard definition

Multi-Room DVR premium service

• Pause, rewind live TV and play programs on up to 10 TVs*
• Record up to 12 programs at a time while watching a previously recorded show
• Record up to 200 hours of HD programming and 1000 hours of standard definition

*TV must be connected to a Fios TV Set-Top Box

If you are a Fios TV One or private-viewing customer with a legacy set-top box, when using DVR services you’ll be able to:

Record a live show.
To record a show you're currently watching, press Record on your remote control.

Set up a series recording.
Your DVR lets you set up the recording of a TV series’ episodes. This saves you from having to set up individual recordings for a TV program that you want to regularly record.

There are two ways to set up a TV series recording:

From the TV Listings in the guide.

• Press the Menu button on your remote control
• Select TV Listings
• Select the desired method to use to view the TV listings and press OK
• Navigate to the program you want to record in the TV listings and highlight it
• Press the Record button on your remote twice (The first button press records the program, the second button press records the TV series)

From the DVR menu in the guide

• Press the Menu button on your remote control
• Select DVR
• Select Create Recording
• Select one of the options and follow the onscreen prompts to set up your series recording

Determine why a recording didn't record.

The following are common reasons why a series recording didn't record an episode of a program:

• The series recording is set to record first-run episodes only and the episode to be recorded was a rerun
• You've run out of space on your DVR and you've set your DVR to not delete the oldest recordings to make room for new recordings*
• The program information in the guide provided to Verizon was not unique and therefore may not record properly (This can happen occasionally with a small number of programs. Setting up manual recordings can avoid this problem)

*Ideally, you should try to ensure that you have at least 10% free space on your DVR's hard drive when you record new programs. If you record a program in HD, more hard drive space is required to store that program than the same program recorded in standard definition.

Set up a manual recording.

1. Press the Menu button on your remote control
2. Select DVR from the onscreen menu
3. Select Create Recording from the available options
4. Select Manual Recording
5. Enter the appropriate settings for your recording:
   1. Channel number you want to record
   2. Start date and start time of when you want the recording to start
   3. End time when the recording should stop
   4. Appropriate Recurring setting (i.e., every day, every weekday and never)
6. After you've selected the Manual Recording Options, select Save

Record shows in high-definition.
The steps for recording shows in high definition are basically the same as recording shows in standard definition. HDTV, however, uses a larger amount of your DVR's memory, resulting in fewer hours of recording space.

Watch a recorded show.
To watch a program you have already recorded:

1. Press the DVR button
2. Use the arrow keys to find and highlight your recorded show under View Recordings
3. Press OK

Enhanced and Premium Fios TV DVR subscribers can watch programs using the Fios TV Mobile app.

Note: You can keep your recorded shows on your Fios DVR for as long as you want, but if you’re done with a show, select it from the menu and scroll to Delete.

Stream recorded shows.
You can access your recorded shows anywhere you have internet access, if you have the Fios DVR Enhanced or Premium service, Fios Internet service with a Fios router and the Fios TV Mobile App installed on a compatible device. To stream a show to your device, open the Fios TV Mobile App and select DVR > Filter or DVR location.

Resume watching a show after the TV turns off.
If the television turns off in the middle of a recorded show, your DVR bookmarks where you stopped watching the show. When you view the recording again, the program resumes where you left off.

Prevent automatic deletion of specific shows.
If your DVR runs out of recording space, by default, it will typically delete the oldest shows to make room for new recordings based on your settings. To prevent your DVR from deleting specific saved shows:

• Select Menu from your remote control
• Select Recorded TV
• Choose a program that you want to keep and then select Save Until

When the DVR deletes recordings to make space for new recordings, it does so based on the following priority:

• Recordings that have been deleted and are in the deleted queue
• Recordings that have been watched but have not been deleted
• Recordings that haven’t been watched and un-deleted recordings
• New or currently active recordings
• Locked/protected recordings

Within each priority, content will be deleted from oldest to newest, based on recording date.

Delete a recording.

1. Press the Menu button on your remote control
2. Select DVR
3. Select Recorded Programs
4. Select the program you want to delete
5. Choose Delete
6. Select Yes (Delete)

Pause Live TV on my DVR.
While watching Live TV, you can pause and rewind your DVR at any time by pressing the Pause button on your Fios TV remote control.

Get more DVR help.
From your remote control, select Menu and then select Help. Alternatively, your remote may have a Help button that provides quick access to help.