DVR Set Top Box Frequently Asked Questions
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What is Multi-Hub DVR?
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Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR. With Multi-Room DVR, one DVR acts as the "Hub" DVR while other DVRs are Terminal DVRs. Regardless of which type of DVR has recorded programming, you can view recorded shows from any Set-Top Box in your home.
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Is there a monthly service charge for Multi-Hub DVR?
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There is no monthly service charge for Multi-Hub DVR as long as you are a Multi-Room DVR subscriber
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What do I need to subscribe to Multi-Hub DVR Service?
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You need two or more DVRs and must subscribe to the Multi-Room DVR service
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What are the differences between Multi-Room DVR and Multi-Hub DVR?
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Multi-Room DVR is primarily used if you have a single DVR and at least one non-DVR Set-Top Box. Multi-Hub DVR is used when you have at least two DVRs and typically one or more Set-Top Boxes.
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Do Terminal DVRs have the same functionality as Hub DVRs?
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From a Terminal DVR you can play or delete recordings that reside on the Hub DVR. However, if a particular recording has been marked protected on the Hub DVR then it cannot be deleted through a Terminal DVR.
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Is Multi-Hub DVR available where I live?
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Verizon is rolling out Multi-Hub DVR over the next several weeks to all FiOS TV service areas.
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How will I know when Multi-Hub DVR is available where I live?
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If you currently have Multi-Room DVR service and more than one DVR, the process should be seamless. You just need to ensure that your DVRs have been named in the FiOS TV Interactive Media Guide (IMG).
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How do I access my DVRs from other Set-Top Boxes in my home?
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You can access your DVRs through the FiOS TV Media Guide from other Set-Top Boxes. However, you first need to be sure that you have named each DVR from that particular DVR.
Follow the procedure below for all DVRs that you have not named:
1. Press the Menu button on your remote control.
2. Select Settings, then select DVR.
3. Select Multi-room Settings and the select Name this DVR. The Name Your STB menu appears.
4. You can either select an existing name or enter a custom name for this DVR.
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Why does the screen go black when trying to watch a recorded program?
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The screen goes black if you are trying to watch a recorded program on a Standard Definition (SD) Set-Top Box and the program was recorded in High Definition (HD).
If this occurs, you'll see the previously tuned channel re-appear after about 30 seconds.
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Is TiVo compatible with Fios TV?
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TiVo® is compatible with Fios TV. You can use a Set-Top Box or a CableCard for your TiVo device.
With a Set-Top Box you receive all the FiOS TV features.
If you use a CableCard, certain Interactive Media Guide, Widget, and VOD services will not be accessible.
See also
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Setting the receiver to display the clock
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1. Press the Menu button on your remote control.
2. Select Settings.
3. Select Set-Top Box.
4. Select Front Display and Press OK.
5. Select Show Clock.You will see a checkmark next to Show Clock.
Note: When you change channels, the front panel displays the channel number briefly before going back to the clock.
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Set The Clock Receiver
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The clock on your FiOS TV receiver is set automatically from our servers. There is no need for you to set the clock. The receiver clock also automatically adjusts accordingly for regions that follow Daylight Savings Time.
To set your receiver to show the clock:
1. Press the Menu button on your remote control.
2. Select Settings.
3. Select Set-Top Box.
4. Use the right-arrow button to highlight Front Display.
5. Press OK to show the clock.
6. Select Show Clock and press OK.
The front panel of your receiver now shows the clock time rather than the channel currently being viewed.
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Set-Top Box software updates
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A recent change to your FIOS TV service requires that software updates be delivered to your Set-Top Box(es) so the new services are available to you.
These software updates are automatic except in the case where a Set-Top Box is turned off or disconnected. Follow the steps below to ensure all Set-Top Boxes at your location are updated to include your new services.
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Get Set-Top Box software updates
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1. Check that all your Set-Top Boxes are connected and turned on.
2. Once the Set-Top Boxes are turned on, wait for approximately 20 minutes. During this time the Set-Top Boxes will be detected and required software updates will be delivered.
3. Your new services should now be available on all your Set-Top Boxes.
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I tried Verizon Troubleshooter but my equipment is still broken
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Contact us for further assistance. Verizon support staff can do further analysis to diagnose your issue.
If your Verizon support representative cannot fix your equipment, they will determine if the Set-Top Box needs to be replaced or if a technician needs to be dispatched to resolve the issue.
If necessary, they will send replacement equipment to you by mail which you will receive within 24-72 hours. Equipment by mail is ready to plug and play. There will be a return receipt inside which lets you package and return the defective equipment to Verizon at no cost to you.
If you prefer to drop the defective equipment off instead of scheduling a pick-up, you can take the unboxed Set-Top Box to Mail Boxes Etc. or
UPS Store the nearest . They will box and ship the equipment back to Verizon at no cost to you.
If you cannot schedule a pick-up or there is no Mail Boxes Etc. or UPS store near your location, you can bring the defective Set-Top Box to one of the specially designated Verizon FiOS TV locations.
Important: You will not be able to pick-up a new Set-Top Box to replace the defective Set-Top Box at any Verizon location. You must speak to a Verizon support representative at 1-800-VERIZON to ensure that any promotions or special offers associated with your current equipment are forwarded to your replacement equipment. -
We're Sorry
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Verizon Troubleshooters are not available for Small Business Fios TV customers at this time. We apologize for the inconvenience. Please try one of these alternatives to resolve your issue:
- Ask Verizon get instant answers from our automated agent
- Contact Us Technical support, product inquiries, billing, repair, and more
- Fios TV Fix a Problem section Top solutions to Fios TV issues, new customer help, tutorials and more
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How do I upgrade my Set-Top Box to a DVR?
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If you are an active Verizon Fios TV - Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800.VERIZON (1.800.837.4966).
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Is Multi-Room DVR right for me?
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Instead of swapping your STB for a DVR, you may want to consider upgrading to Multi-Room DVR if you have more than one TV in your home.
You can use your existing Verizon-provided Set Top Box as part of your FiOS TV setup with Multi-Room DVR.
By doing this, you get all the same features of a regular DVR, plus the added flexibility of the multi-room DVR access.
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How is Multi-Room DVR different than a regular DVR?
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Multi-Room DVR acts as the hub for your Fios TV viewing experience. With Multi-Room DVR you can:
- Record programs on your DVR and then watch those programs on other TVs that are connected to compatible non-DVR Set Top Boxes in your home.
- Start watching a recorded program in one room. Hit Pause, then go to another room and pick up where you left off in the program.
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What is the difference between Multi-Room DVR and Multi-Hub DVR?
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Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR. With Multi-Room DVR, one DVR acts as the "Hub" DVR while other DVRs are Terminal DVRs. Regardless of which type of DVR has recorded programming, you can view recorded shows from any Set-Top Box in your home.