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Samsung Galaxy Note8 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note8.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy Note8 - Activate / Set Up Device

Here's how to activate and setup your Galaxy Note8.

Samsung Galaxy Note8 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy Note8.

Samsung Galaxy Note8 - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy Note8.

Samsung Galaxy Note8 - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy Note8.

Samsung Galaxy Note8 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Note8 on or off.

Samsung Galaxy Note8 User Guide (PDF)

This User Guide can help you get the most out of your device.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy Note8 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note8 to an SD / memory card.

Samsung Galaxy Note8 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Note8 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Video: Samsung Galaxy Note8 - Using Smart Switch with the USB Connector
(length: 1:02)
Watch this video to learn how you can use Smart Switch and a Samsung USB connector to transfer apps, contacts and more from an older Android or iOS device to your Samsung Galaxy Note8.
Length: 1:02

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy Note8 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy Note8.

Samsung Galaxy Note8 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note8.

Samsung Galaxy Note8 - View Battery Info

Here's info on battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note8.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note8 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy Note8.

Samsung Galaxy Note8 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Note8 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy Note8 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy Note8.

Samsung Galaxy Note8 - Call a Number

Here's how to call a number from your Galaxy Note8.

Samsung Galaxy Note8 - Manage DTMF Tones

Here's info on what to do if you're calling into an automated system and your dialpad entries aren't recognized.

Samsung Galaxy Note8 - Place a Conference Call

Here's how to place a multi-party conference call from your Galaxy Note8.

Samsung Galaxy Note8 - Redial

Here's how to redial the last number you called from your Galaxy Note8.

Samsung Galaxy Note8 - View / Delete Call History

Here's how to view or clear the call history on your Galaxy Note8.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy Note8 - Common Camera Settings

Here's info on common camera settings for your Galaxy Note8.

Samsung Galaxy Note8 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Note8 and a computer.

Samsung Galaxy Note8 - Record and Share a Video

Here's how to record and share a video on your Galaxy Note8.

Samsung Galaxy Note8 - Share Picture from Gallery

Here's how to share a picture from the gallery on your Galaxy Note8.

Samsung Galaxy Note8 - Share Video from Gallery

Here's how to ahare a video from the gallery on your Galaxy Note8.

Samsung Galaxy Note8 - Take and Share a Picture

Here's how to take and share a picture on your Galaxy Note8.

Samsung Galaxy Note8 - View Pictures / Videos

Here's how to view pictures from the Gallery on your Galaxy Note8.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Video: Samsung Galaxy Note8-Dual Camera-Live Focus
(length: 0:50)
Watch this video to learn how to use the dual camera on your Galaxy Note8 to take Live focus photos.
Length: 0:50

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy Note8 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Note8 and a computer with the Android SDK.

Contacts

Samsung Galaxy Note8 - Add a Contact

Here's how to add a contact to your Galaxy Note8.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy Note8 - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy Note8.

Samsung Galaxy Note8 - Delete a Contact

Here's how to delete a contact from your Galaxy Note8.

Samsung Galaxy Note8 - Edit a Contact

Here's how to edit a saved contact on your Galaxy Note8.

Samsung Galaxy Note8 - Export Contacts to SD / Memory Card

Here's how to export contacts to a SD / Memory Card on your Galaxy Note8.

Samsung Galaxy Note8 - Import Contacts from SD / Memory Card

Here's how to import contacts from the SD / Memory Card on to your Galaxy Note8.

Samsung Galaxy Note8 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy Note8.

Samsung Galaxy Note8 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy Note8.

Samsung Galaxy Note8 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Galaxy Note8.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy Note8 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Note8 on or off.

Samsung Galaxy Note8 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note8.

Samsung Galaxy Note8 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy Note8 uses.

Date & Time

Samsung Galaxy Note8 - Set Date and Time

If your Galaxy Note8 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Note8 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your Galaxy Note8.

Samsung Galaxy Note8 - View MAC Address

Here's how to view the MAC address on your Galaxy Note8.

Samsung Galaxy Note8 - View Phone Number

Here's how to view the phone number for your Galaxy Note8.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Video: Samsung Galaxy Note8 - Finding Your IMEI
(length: 0:37)
Watch this video to learn how to locate the International Mobile Equipment Identity (IMEI) number for your phone. The IMEI number is used to validate your phone on the network and is important to have if your phone is lost or stolen.
Length: 0:37

Device Settings

Samsung Galaxy Note8 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Note8.

Samsung Galaxy Note8 - Manage Do Not Disturb Settings

Here's how to manage interruption settings for your Galaxy Note8.

Samsung Galaxy Note8 - Reset All Settings

Here's how to reset all settings if your Galaxy Note8 crashes, resets or runs slow, or apps freeze.

Samsung Galaxy Note8 - Turn Airplane Mode On / Off

Here's how to turn airplane mode on or off for your Galaxy Note8.

Samsung Galaxy Note8 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Note8 on or off.

Samsung Galaxy Note8 - Turn Download Booster On / Off

Here's how to turn download booster for your Galaxy Note8 on or off.

Samsung Galaxy Note8 - Turn One-Handed Operations On / Off

Here's how to turn on one-handed operations on your Galaxy Note8.

Samsung Galaxy Note8 - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Galaxy Note8 if it's reversed.

Samsung Galaxy Note8 - Turn Screen Rotation On / Off

Here's how to fix it the display on your Galaxy Note8 if it doesn't flip or rotate.

Samsung Galaxy Note8 - Use Multi Window

Here's how to allow multiple apps on your Galaxy Note8 to run simultaneously on the current screen.

Samsung Galaxy Note8 - View Device Screen on TV

Here's how to allow your Galaxy Note8 to share the screen / content on a larger display via a wireless connection.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy Note8 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy Note8.

Samsung Galaxy Note8 - Compose and Send Email Message

Here's how to compose and send an email message on your Galaxy Note8.

Samsung Galaxy Note8 - Delete Email Messages

Here's how to delete email messages from your Note8.

Samsung Galaxy Note8 - Email Account Common Settings

Here's info on common personal email settings for your Galaxy Note8.

Samsung Galaxy Note8 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy Note8.

Samsung Galaxy Note8 - Email Account Notification Settings

Here's how to configure notifications settings for the personal email account on your Galaxy Note8.

Samsung Galaxy Note8 - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy Note8.

Samsung Galaxy Note8 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy Note8.

Samsung Galaxy Note8 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy Note8.

Samsung Galaxy Note8 - Manage Corporate Email Settings

Here's how to update the work email settings for your Galaxy Note8.

Samsung Galaxy Note8 - Perform a Gmail Sync

Here's how to adjust Gmail sync settings for your Galaxy Note8.

Samsung Galaxy Note8 - Remove Gmail Account

Here's how to remove a Gmail account from your Galaxy Note8.

Samsung Galaxy Note8 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy Note8.

Samsung Galaxy Note8 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Note8.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy Note8 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Note8 on or off.

Gestures & Motions

Samsung Galaxy Note8 - Motions and Gestures

Here's how to allow motion-activated services on your Galaxy Note8.

Google Backup & restore

Samsung Galaxy Note8 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note8.

Home Screen

Samsung Galaxy Note8 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Note8.

Samsung Galaxy Note8 - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy Note8.

Samsung Galaxy Note8 - Mode Change

Here's how to change your screen on your Galaxy Note8 if it looks different.

Samsung Galaxy Note8 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note8.

Hotspot

Samsung Galaxy Note8 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy Note8.

Samsung Galaxy Note8 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Note8.

Samsung Galaxy Note8 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., allowed devices, timeout settings, etc.) for your Galaxy Note8.

Samsung Galaxy Note8 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy Note8 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy Note8 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note8.

Samsung Galaxy Note8 - Change the Browser Start / Home Page

Here's how to change the browser home page from your Galaxy Note8.

Language

Samsung Galaxy Note8 - Language Selection

Here's how to change the language used on your Galaxy Note8.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy Note8 - Add Additional Fingerprints

Here's how to scan additional fingerprints to unlock your Galaxy Note8.

Samsung Galaxy Note8 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Note8.

Samsung Galaxy Note8 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Note8.

Samsung Galaxy Note8 - Remove Saved Fingerprints

Here's how to remove fingerprints used to unlock your Galaxy Note8.

Samsung Galaxy Note8 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy Note8 when the screen is locked.

Samsung Galaxy Note8 - Set Up Face Recognition

Here's how to set up face recognition scan to access your Galaxy Note8.

Samsung Galaxy Note8 - Set Up Fingerprint Recognition

Here's how to set up fingerprint scan recognition to unlock your Galaxy Note8.

Samsung Galaxy Note8 - Set Up Iris Recognition

Here's how to set up Iris scan recognition to access your Galaxy Note8.

Samsung Galaxy Note8 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note8.

Samsung Galaxy Note8 - Unlock Screen

Here's how to unlock the screen on your Note8.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy Note8 - Check Device Storage

Here's how to check the available storage space on your SD card and/or Galaxy Note8.

Samsung Galaxy Note8 - Export Contacts to SD / Memory Card

Here's how to export contacts to a SD / Memory Card on your Galaxy Note8.

Samsung Galaxy Note8 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy Note8.

Samsung Galaxy Note8 - Import Contacts from SD / Memory Card

Here's how to import contacts from the SD / Memory Card on to your Galaxy Note8.

Samsung Galaxy Note8 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Note8.

Samsung Galaxy Note8 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note8 to an SD / memory card.

Samsung Galaxy Note8 - Use a USB Connector

Here's how to connect other types of USB cables or devices to your Galaxy Note8.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Video: Samsung Galaxy Note8 - Navigation Bar Tips
(length: 0:46)
Watch this video to learn how to use your Galaxy Note8 customizable Navigation Bar instead of physical navigation buttons.
Length: 0:46

Near Field Communication (NFC)

Samsung Galaxy Note8 - Manage Contactless Payments

Here's how to access Tap & Pay service on your Galaxy Note8.

Samsung Galaxy Note8 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy Note8 to another NFC-capable device.

Samsung Galaxy Note8 - Turn Android Beam On / Off

Here's how to turn Android beam for your Galaxy Note8 on or off.

Samsung Galaxy Note8 - Turn NFC On / Off

Here's how to turn NFC for your Galaxy Note8 on or off.

Operating System & Software

Samsung Galaxy Note8 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Note8 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Note8 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note8 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note8 - Install Device Software Update

Here's how to check for or install software updates on your Galaxy Note8.

Samsung Galaxy Note8 - View Software Version

Here's how to view the software version your Galaxy Note8 is running.

Samsung Galaxy Note8 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy Note8, including current Android security patches.

S Pen

Samsung Galaxy Note8 - Configure S Pen Settings

Here's how to configure S Pen settings on your Galaxy Note8.

Samsung Galaxy Note8 - Remove or Insert the S Pen

Here's how to insert and remove the S Pen from your Galaxy Note8.

Video: Samsung Galaxy Note8 - S-Pen: Multitasking with Paired Apps
(length: 0:44)
Watch this video to learn how to use your Apps edge panel to pair your favorite apps and quickly open them in split screen view.
Length: 0:44

Video: Samsung Galaxy Note8 - Use Smart Select to Crop and Save Images
(length: 0:59)
Watch this video to learn how to use your S-pen to edit images and save them to your gallery.
Length: 0:59

Video: Samsung Galaxy Note8 - Live Message for Animated Texting
(length: 0:57)
Watch this video to learn how to use Live Message to send an animated message in your own handwriting.
Length: 0:57

Video: Samsung Galaxy Note8 - S-Pen Basics and Air Command
(length: 0:56)
Watch this video for a quick overview on the S-Pen and how to personalize your Air Command menu.
Length: 0:56

Video: Samsung Galaxy Note8 - S-Pen-Gif Animation
(length: 0:53)
Watch this video to learn how to turn a video into a sharable GIF on your Note8 with GIF animation.
Length: 0:53

Video: Samsung Galaxy Note8 - S-Pen-Introduction to Samsung Notes
(length: 0:53)
Watch this video to learn how to use S-Notes to create a handwritten memo and add an image to a sharable note.
Length: 0:53

Video: Samsung Galaxy Note8 - Use Your S-Pen to Create Screen Off Memo
(length: 0:53)
Watch this video to learn how you can use your S-Pen to take quick notes on any screen of your Note8.
Length: 0:53

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy Note8 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy Note8 or turn it on or off.

Samsung Galaxy Note8 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Note8.

Samsung Galaxy Note8 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Note8.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy Note8 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Galaxy Note8.

Samsung Galaxy Note8 - Save a Ringtone

Here's how to save a ringtone from a message on your Galaxy Note8.

Samsung Galaxy Note8 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy Note8.

Samsung Galaxy Note8 - Turn Off All Sounds

Here's how to silence or turn off all sounds on your Galaxy Note8.

Samsung Galaxy Note8 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy Note8.

Samsung Galaxy Note8 - Vibrate Mode

Here's how to place your Galaxy Note8 on vibrate mode.

Samsung Galaxy Note8 - Volume Controls

Here's how to check settings if your Galaxy Note8 won't vibrate / make sounds when getting text, email or alerts.

Status Indicators/Lights

Samsung Galaxy Note8 - View Signal Strength

Here's how to view the signal strength on your Galaxy Note8.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy Note8 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy Note8.

Samsung Galaxy Note8 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Note8.

Samsung Galaxy Note8 - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy Note8 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy Note8.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy Note8 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Note8.

Samsung Galaxy Note8 - Set Up Printing

Here's how to set up printing from your Galaxy Note8.

Video: Samsung Galaxy Note8 - Taking a Screenshot
(length: 0:51)
Watch this video to get some quick and easy ways to take a screenshot on your Samsung Galaxy Note8
Length: 0:51

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy Note8 - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy Note8.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy Note8 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note8 with other Wi-Fi capable devices.

Samsung Galaxy Note8 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Note8.

Samsung Galaxy Note8 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Note8 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy Note8 - Network Mode Settings

Here's how to configure network mode settings for your Galaxy Note8.

Samsung Galaxy Note8 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Note8.

Samsung Galaxy Note8 - Reset Network Settings

If you can't connect to the internet or send or receive email and messages on your Galaxy Note8, view this info.

Samsung Galaxy Note8 - Tethered Modem Connection

Here's how to utilize your Galaxy Note8 to share Internet connectivity with a computer.

Samsung Galaxy Note8 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note8.

Samsung Galaxy Note8 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note8 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55