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Contact Center
Managed Services

Let us manage your contact center solution while you focus
on delivering and meeting customer expectations.

  • Help strengthen infrastructure stability and security.

    Contact center outages lead to unhappy customers, which can lead to lost revenue. Our Contact Center Managed Services (CCMS) can help you avoid outages as well as drive better customer experiences.

CCMS is best for:

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    Medium-sized businesses and enterprises seeking expert contact center help to manage incidents 24/7

     

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    Contact center teams wanting to keep costs predictable, even when customers’ needs aren’t

     

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    Contact centers that rely on multiple vendors for operations but could benefit from centralization

     

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    What is it?

    We offer fully outsourced operational support in proactively monitoring and managing your contact center infrastructure from either your location or our facilities. We employ a service delivery model that focuses on maintaining critical contact center applications.

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    How does it help you?

    Our managed services can help strengthen infrastructure stability and security while also helping you reduce IT staff dedicated to contact center management so you can focus on managing your business. Our service helps keep these costs predictable with low monthly fees. Plus, we help ensure that you have the latest technologies with automatic updates.

     

Features of Contact Centered Managed Services

  • Incident and problem management

    Our experts can quickly identify faults and isolate the root cause of contact center outages.

  • Change management

    You get access to a clear record of all changes requested, approved and implemented by Verizon.

  • Proactive performance management

    We can help you identify and address performance issues before they become critical.

  • Configuration management

    We help keep applications up and running with provisioning, configuration management, patch management and more.

  • Performance reporting

    You get access to near real-time information on incident and change tickets, as well as scheduled customer account reviews.

Valuable resources and information

  • Digital Advisory Services for IP Contact Centers

    Great experiences are essential to customer attraction and retention. IP-based contact centers can help.

    Learn how
  • Contact center workforce management

    Remote work has become ubiquitous and essential. Discover the best practices for shifting to remote work in your contact center.

    Read the article
  • Improving customer experience with a contact center provider

    The right managed contact center provider can improve many aspects of a contact center, from optimizing workforce operations to integrating customer interactions across channels. 

     

    Read the article
  • Why Verizon

25+

years of contact center experience

400K+

security, network and hosting devices under management

4000+

networks in over 150 countries under management

300+

professional services experts

Let's get started.