You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

• If you still can't connect to the Internet, please Contact Verizon.

You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

• If you still can't connect to the Internet, please contact Verizon Fiber Solutions Center.

1. Is the Power light illuminated?
2. • Light is green: The Actiontec router power is on. Go to Step 2.
   • Light is not solid green: The router isn't getting power.
   • Light is red. The router has experienced a critical error. Please contact the Verizon Fiber Solutions Center

1. Power light is off
   • The router isn't getting power.
   • Confirm that the power switch on the back panel of the router is in the "on" position.
   • If the Power light is still not green, check the connection between the power cord and the back of the Actiontec router.
   • Check the green light on the power plug that is connected to the electrical outlet or power strip. If the light isn't illuminated, remove the power plug and plug it back in securely until the green light is illuminated
   • If the green light on the power plug is illuminated, the power switch is "on," but the Power light on the front panel of the router isn't illuminated, please contact Verizon.
      
2. Power light is flashing red
   • The router is initializing. If the Power light doesn't display steady green after a minute, turn off the power switch on the back panel of the Actiontec gateway for 45 seconds and then turn it back on.
   
   
3. If the power light is now solid green but you can't connect to the Internet, continue with the next step below.

An Ethernet light should be illuminated for each port (1-4) where you have an Ethernet cable connected. If you have an Ethernet cable plugged into a port that does not have its light illuminated, follow the steps below to diagnose the problem.

1. Right-click the My Computer icon on the desktop.
   
   
2. Select Properties from the menu. The System Properties window appears.
   
   
3. If you're using Windows Vista, simply click Device Manager. If you're using an earlier version of Windows, select the Hardware tab and then Device Manager.
   
   
4. When Device Manager displays, expand Network Adapters by clicking on the plus (+) sign. Problems with the network adaptor (or other hardware devices) are indicated with a yellow exclamation mark.

If you have forgotten your router's user name or password, you must reset the router to the factory settings to access the configuration utility. 

• Note: Resetting your router to the factory defaults not only changes your router user name and password to the factory default values, but it also deletes all your home network settings. This includes the SSID and WEP key. After you reset your router to the factory defaults, your home network won't be accessible until you reconfigure your router and all your network devices to use the same SSID and WEP key.

To reset your Actiontec RI408 router:

1. With the power on (Power LED on front panel should be lit green), use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
   
   
2. Release the Reset button. The Actiontec router will automatically reboot itself.
   
   
3. Wait 15 seconds before resuming setup.
   
   
4. The default user name is "admin" and the password is "password."