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Google Pixel 3a - Support Overview

Find device-specific support and online tools for your Google Pixel 3a.
Google info
The Google Pixel Phone Help Center provides additional support for your phone.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Google Pixel 3a - Activate / Set Up Device

Here's how to quickly set up your Pixel 3a / 3a XL.

Google Pixel 3a - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Pixel 3a / 3a XL.

Google Pixel 3a - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel 3a / 3a XL if you're not receiving email and app notifications.

Google Pixel 3a - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 3a / 3a XL on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Google Pixel 3a - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 3a / 3a XL to a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Google™ Quick Switch Adapter (from Android™)

Here's how to transfer your data from an Android device to your Pixel phone by Google.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

Connect a Headset - USB Type-C Adapter

Here's how to use an adapter to connect a headset to your smartphone

Google Pixel 3a Simulator: Charging Your Phone

Learn how to charge your Google Pixel 3a.

Google Pixel 3a Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Google Pixel 3a.

Google Pixel 3a Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Google Pixel 3a.

Google Pixel 3a Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Google Pixel 3a.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Google Pixel 3a - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 3a / 3a XL.

Google Pixel 3a - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel 3a / 3a XL.

Google Pixel 3a - View Battery Info

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your Pixel 3a / Pixel 3a XL.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Google Pixel 3a - Send Contact via Bluetooth

Here's how to send a contact on your Pixel 3a / 3a XL via Bluetooth.

Google Pixel 3a - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 3a / 3a XL on or off and make it visible to other devices for pairing.

Google Pixel 3a Simulator: Pairing with a Bluetooth® Device

See how to pair your Google Pixel with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Google Pixel 3a - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel 3a / 3a XL.

Google Pixel 3a - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel 3a / 3a XL.

Google Pixel 3a - Call a Number

Here's how to place a call from your Pixel 3a / 3a XL.

Google Pixel 3a - Place a Conference Call

Here's how to place a conference call from your Pixel 3a / 3a XL.

Google Pixel 3a - Redial

Here's how to manually redial a number from your Pixel 3a / 3a XL or set it to automatically retry.

Google Pixel 3a - View / Delete Call History

Here's how to view or clear the call history on your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Activating Wi-Fi calling

Discover how to activate wi-fi calling with your Google Pixel 3a.

Google Pixel 3a Simulator: Calling a Contact

An interactive guide on how to call a contact using your Google Pixel 3a.

Google Pixel 3a Simulator: Calling a New Number

Discover how to use your Google Pixel to call a new number.

Google Pixel 3a Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Google Pixel 3a.

Google Pixel 3a Simulator: Calling with Video

Learn how to make a video call on your Google Pixel 3a.

Google Pixel 3a Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Google Pixel 3a.

Google Pixel 3a Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Google Pixel 3a.

Google Pixel 3a Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Google Pixel 3a.

Google Pixel 3a Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Google Pixel 3a.

Google Pixel 3a Simulator: Turning HD Voice on and off

Learn how to turn on HD Voice on your Google Pixel 3a.

Google Pixel 3a Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Google Pixel 3a.

Google Pixel 3a Simulator: Using speakerphone

Discover how to use speakerphone on your Google Pixel 3a.

Google Pixel 3a Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Google Pixel 3a.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Google Pixel 3a - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 3a / 3a XL to a computer.

Google Pixel 3a - Record and Share a Video

Here's how to record and send a video using your Pixel 3a / 3a XL.

Google Pixel 3a - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 3a / 3a XL.

Google Pixel 3a - Share Video from Gallery

Here's how to share a saved video from your Pixel 3a / 3a XL.

Google Pixel 3a - Take and Share a Picture

Here's how to take and share a picture from your Pixel 3a / 3a XL.

Google Pixel 3a - View Pictures / Videos

Here's how to view pictures and / or videos on your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Google Pixel 3a.

Google Pixel 3a Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Google Pixel 3a.

Google Pixel 3a Simulator: Recording a Video

Learn how to record a video using your Google Pixel 3a.

Google Pixel 3a Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Google Pixel 3a.

Google Pixel 3a Simulator: Taking a Picture

Discover how to take a photo using your Google Pixel 3a.

Google Pixel 3a Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Google Pixel 3a.

Google Pixel 3a Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Google Pixel 3a.

Google Pixel 3a Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Google Pixel 3a.

Google Pixel 3a Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Google Pixel 3a.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Google Pixel 3a - USB Debugging Mode

Here's how to facilitate a connection between your Pixel 3a / 3a XL and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Google Pixel 3a - Add a Contact

Here's how to add a contact to your Pixel 3a / 3a XL.

Google Pixel 3a - Contact Display Options

Here's how to configure how your contacts to display on your Pixel 3a / 3a XL.

Google Pixel 3a - Delete a Contact

Here's how to remove a contact from your Pixel 3a / 3a XL.

Google Pixel 3a - Edit a Contact

Here's how to edit a contact on your Pixel 3a / 3a XL.

Google Pixel 3a - Link / Unlink Contacts

Here's how to link / merge and undo changes to contacts on your Pixel 3a / 3a XL.

Google Pixel 3a - Send Contact via Bluetooth

Here's how to send a contact on your Pixel 3a / 3a XL via Bluetooth.

Google Pixel 3a - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 3a / 3a XL was imported from.

Google Pixel 3a Simulator: Adding a Contact

Learn how to add a new contact to your Google Pixel 3a.

Google Pixel 3a Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Google Pixel 3a.

Google Pixel 3a Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Google Pixel 3a.

Google Pixel 3a Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Google Pixel without looking at it.

Google Pixel 3a Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Google Pixel 3a.

Google Pixel 3a Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Google Pixel 3a.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Google Pixel 3a - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Data On / Off

Here's how to turn mobile data for your Pixel 3a / 3a XL on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Google Pixel 3a - Set Date and Time

If your Pixel 3a / 3a XL shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Google Pixel 3a - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Pixel 3a / 3a XL.

Google Pixel 3a - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 3a / 3a XL.

Google Pixel 3a - View Phone Number

Here's how to view the Phone Number for your Pixel 3a / 3a XL.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Google Pixel 3a - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Do Not Disturb Settings

here's how to check Do Not Disturb settings if your Pixel 3a / 3a XL isn't receiving calls or alerts for texts and email.

Google Pixel 3a - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 3a / 3a XL, view this info.

Google Pixel 3a - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 3a / 3a XL doesn't rotate or flip.

Google Pixel 3a Simulator: Accessing Settings

Explore how to access settings on your Google Pixel to change alert sounds, turn off GPS and more.

Google Pixel 3a Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Google Pixel by adjusting the screen timeout.

Google Pixel 3a Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Google Pixel 3a.

Google Pixel 3a Simulator: Changing the Ringtone

Learn how to change the ringtone on your Google Pixel 3a.

Google Pixel 3a Simulator: Configuring Location Settings

Learn how to manage location settings on your Google Pixel 3a.

Google Pixel 3a Simulator: Managing Data Usage

Discover how to manage data usage on your Google Pixel 3a.

Google Pixel 3a Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to restrict data usage on your Google Pixel 3a.

Google Pixel 3a Simulator: Setting the Phone to Silent

Explore ways to mute your Google Pixel 3a.

Google Pixel 3a Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Google Pixel to Airplane mode.

Google Pixel 3a Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Google Pixel's battery life for the most important functions.

Turn Notifications On / Off - Basic Visual Voicemail - Phone by Google

Here's how to adjust Visual Voicemail notifications for your Pixel.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Google Pixel 3a - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel 3a / 3a XL.

Google Pixel 3a - Compose and Send Email Message

Here's how to create and send an email message from your Pixel 3a / 3a XL.

Google Pixel 3a - Delete Email Messages

Here's how to delete email messages from your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Common Settings

Here's how to view personal email settings (account name, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Data Usage Settings

Here's how to modify data usage options (number of emails to load, etc. )for the personal email account on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Notification Settings

Here's how to view notifications for the personal email on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Pixel 3a / 3a XL.

Google Pixel 3a - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Corporate Email Settings

Here's how to update work email settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel 3a / 3a XL.

Google Pixel 3a - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel 3a / 3a XL.

Google Pixel 3a - View and Reply to an Email Message

Here's how to view and reply to an email message from your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Forwarding an Email

Learn how to forward an email on your Google Pixel 3a.

Google Pixel 3a Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Google Pixel 3a.

Google Pixel 3a Simulator: Replying to an Email

Discover how to reply to an email on your Google Pixel 3a.

Google Pixel 3a Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Google Pixel 3a.

Google Pixel 3a Simulator: Sending an Email to a Group

See how to send a group email on your Google Pixel 3a.

Google Pixel 3a Simulator: Setting Up Corporate Email

Learn how to access your work email on your Google Pixel 3a.

Google Pixel 3a Simulator: Setting Up Personal Email

See how to access your existing email account on your Google Pixel 3a.

Google Pixel 3a Simulator: Switching Between Email Accounts

See how to access different email accounts on your Google Pixel 3a.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Pixel 3a - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 3a / 3a XL on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google Pixel 3a - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 3a / 3a XL.

Home Screen

Google Pixel 3a - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel 3a / 3a XL.

Google Pixel 3a - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Google Pixel for quick access to them.

Google Pixel 3a Simulator: Adding Emergency Information to Your Lock Screen

A visual guide for adding emergency information to the lock screen of your Google Pixel 3a.

Google Pixel 3a Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Google Pixel to help organize your apps.

Google Pixel 3a Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Google Pixel 3a.

Google Pixel 3a Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Google Pixel 3a.

Google Pixel 3a Simulator: Changing an Icon's Appearance

Learn to change the appearance of an icon on your Google Pixel 3a.

Google Pixel 3a Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Google Pixel 3a.

Hotspot

Google Pixel 3a - Configure Broadcast Settings - Mobile / Wi-Fi HotSpot

Here's how to check settings if you're having issues connecting to the Mobile / Wi-Fi Hotspot on your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot for your Pixel 3a / 3a XL on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Google Pixel 3a - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 3a / 3a XL to auto switch between Wi-Fi and mobile data.

Google Pixel 3a Simulator: Bookmarking a Website

Learn how to bookmark a website on your Google Pixel, so it's easy to find later.

Google Pixel 3a Simulator: Navigating to a Website

Discover how to find a website using your Google Pixel 3a.

Google Pixel 3a Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Google Pixel 3a.

Google Pixel 3a Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Google Pixel 3a.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Google Pixel 3a - Language Selection

Here's how to change the language used on your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Adding an account

Discover how to add an account on your Google Pixel 3a.

Google Pixel 3a Simulator: Changing the Language

Discover how to change the language settings on your Google Pixel 3a.

Google Pixel 3a Simulator: Removing an account

Discover how to remove an account on your Google Pixel 3a.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Google Pixel 3a - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your Pixel 3a / 3a XL.

Google Pixel 3a - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your Pixel 3a / 3a XL.

Google Pixel 3a - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 3a / 3a XL when the screen is locked.

Google Pixel 3a - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel 3a / 3a XL.

Google Pixel 3a - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 3a / 3a XL.

Google Pixel 3a - Unlock Screen

Here's how to unlock the screen on your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Setting Screen Security

A visual guide for setting screen security on your Google Pixel to help protect your private information.

Google Pixel 3a Simulator: Unlocking the Screen

See how to unlock the screen on your Google Pixel 3a.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Google Pixel 3a - Check Device Storage

Here's how to check available space if your Pixel 3a / 3a XL runs slow / crashes, apps freeze or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Mobile Hotspot

Google Pixel 3a Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Google Pixel as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Google Pixel 3a Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Google Pixel 3a.

Google Pixel 3a Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Google Pixel 3a.

Google Pixel 3a Simulator: Using Split Screen

Learn how to display mutliple apps using split screen on your Google Pixel 3a.

Google Pixel 3a Simulator: Using picture-in-picture

See how to easily switch between and close apps that are running on your Google Pixel 3a.

Google Pixel 3a Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Google Pixel 3a.

Google Pixel 3a Simulator: Using the Swipe up on Home Button gesture

Learn how to use the swipe up on home button gesture on your Google Pixel 3a.

Near Field Communication (NFC)

Google Pixel 3a - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 3a / 3a XL.

Operating System & Software

Google Pixel 3a - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 3a / 3a XL if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Google Pixel 3a - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 3a / 3a XL if the screen freezes or call, app, audio or sync issues occur.

Google Pixel 3a - Install Device Software Update

Here's how to check for and install software updates on your Pixel 3a / 3a XL.

Google Pixel 3a - View Software Version

Here's how to view the software version your Pixel 3a / 3a XL is running.

Google Pixel 3a Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel 3a, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Google Pixel 3a - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel 3a / 3a XL or turn it on or off.

Google Pixel 3a - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 3a / 3a XL.

Google Pixel 3a - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Google Pixel 3a.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Google Pixel 3a - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel 3a / 3a XL.

Google Pixel 3a - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Pixel 3a / 3a XL.

Google Pixel 3a - Use Speakerphone

Here's how to use the speakerphone functionality on your Pixel 3a / 3a XL.

Google Pixel 3a - Vibrate Mode

Here's how to turn vibrate mode on or off for your Pixel 3a / 3a XL.

Google Pixel 3a - Volume Controls

Here's how to adjust the volume on your Pixel 3a / 3a XL.

Status Indicators/Lights

Google Pixel 3a - View Signal Strength

Here's how to view the signal strength on your Pixel 3a / 3a XL.

TV

Google Pixel 3a - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Pixel 3a / 3a XL.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Google Pixel 3a - Auto Receive Messages

Here's how to check settings on your Pixel 3a / 3a XL if you're not receiving your picture / video messages.

Google Pixel 3a - Create and Send a Text Message

Here's how to create and send a text message on your Pixel 3a / 3a XL.

Google Pixel 3a - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Pixel 3a / 3a XL.

Google Pixel 3a - Delete Messages

Here's how to delete text messages from your Pixel 3a / 3a XL via the Messages app.

Google Pixel 3a - Set Default Messaging App

Here's how to set the default messaging app for your Pixel 3a / 3a XL.

Google Pixel 3a - Text Message Notification Settings

Here's how to turn text message notifications for your Pixel 3a / 3a XL on or off via the Messages app.

Google Pixel 3a - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel 3a / 3a XL.

Google Pixel 3a - View Text Messages

Here's how to view text messages via the Messages app on your Pixel 3a / 3a XL.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Google Pixel 3a - Capture a Screenshot

Here's how capture a screenshot on your Pixel 3a / 3a XL.

Google Pixel 3a - Set Up Printing

Here's how to set up and add a printer to your Pixel 3a / 3a XL.

Google Pixel 3a Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Google Pixel 3a.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Google Pixel 3a - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage TTY Settings

Here's how to change the TTY settings on your Pixel 3a / 3a XL.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Google Pixel 3a Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Google Pixel 3a.

Google Pixel 3a Simulator: Changing the theme

Learn how to change the theme of the Home screen on your Google Pixel 3a.

Wi-Fi & Network

Google Pixel 3a - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel 3a / 3a XL with other Wi-Fi capable devices.

Google Pixel 3a - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your Pixel 3a / 3a XL.

Google Pixel 3a - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Pixel 3a / 3a XL.

Google Pixel 3a - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Pixel 3a / 3a XL.

Google Pixel 3a - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel 3a / 3a XL.

Google Pixel 3a - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Pixel 3a / 3a XL.

Google Pixel 3a - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel 3a / 3a XL.

Google Pixel 3a - Reset Network Settings

Here's how to reset settings if your Pixel 3a / 3a XL can't connect to data or send / receive messages.

Google Pixel 3a - Tethered Modem Connection

Here's how to use your Pixel 3a / 3a XL as a modem to connect to the internet via USB or Bluetooth.

Google Pixel 3a - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel 3a / 3a XL.

Google Pixel 3a - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel 3a / 3a XL on or off.

Google Pixel 3a Simulator: Connecting to a Wi-Fi Network

Learn how to use your Google Pixel to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.