If you are self-installing a Set-Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, download a PDF of the guide:
For Arris models, VMS1100 or IPC1100, click here (1.7 mb)
For All Other Models (QIP 7216-1, 7218 models, 6200, 6416, 7199, 7216, 7232, CHS335, CHS435, 2500 SD models), click here (1.6 mb)
*Model numbers are located on the front of your Set Top Box
Have you completed all the preliminary steps and now need to activate your equipment? Follow the online activation steps. Activation takes approximately 30 minutes.
Is the DCT-700 Digital Adapter the same as a digital converter box I can buy in a store?
A DCT-700 Digital Adapter works with your FiOS TV setup and is not the same thing as the digital converter boxes you can buy in a retail store.
To use a DCT-700 Digital Adapter you must be FiOS TV customer. The adapter provides FiOS TV access without the Interactive features, Video On Demand, and the full Media Guide that a regular Set-Top Box provides. Digital Adapters are ideally suited to TVs that are less frequently watched (like a TV in a guest bedroom) or where space limitations are a concern.
Do I need a digital converter box?
You only need a digital converter box if you have a TV that is not:
Connected to your FiOS TV network
Capable of receiving an over-the-air digital signal.
Can I use the government coupon for my DCT-700 Digital Adapter?
The DCT-700 Digital Adapter and the digital converter boxes you can buy in retail stores are two different pieces of equipment. You cannot use your government coupon towards the rental cost of your DCT-700 Digital Adapter.
How do I upgrade my Set-Top Box to a DVR?
If you are a current Verizon Fios TV subscriber, you can upgrade your Set-Top Box (STB) to a DVR by placing an order online.
If you are an active Verizon Fios TV - Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800.VERIZON (1.800.837.4966).
Is Multi-Room DVR right for me?
Instead of swapping your STB for a DVR, you may want to consider upgrading to Multi-Room DVR if you have more than one TV in your home.
You can use your existing Verizon-provided Set-Top Box as part of your Fios TV setup with Multi-Room DVR.
By doing this, you get all the same features of a regular DVR, plus the added flexibility of the multi-room DVR access.
How is Multi-Room DVR different than a regular DVR?
Multi-Room DVR acts as the hub for your Fios TV viewing experience. With Multi-Room DVR you can:
Record programs on your DVR and then watch those programs on other TVs that are connected to compatible non-DVR Set-Top Boxes in your home.
Start watching a recorded program in one room. Hit Pause, then go to another room and pick up where you left off in the program.
What is the difference between Multi-Room DVR and Multi-Hub DVR?
Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR. With Multi-Room DVR, one DVR acts as the "Hub" DVR while other DVRs are Terminal DVRs. Regardless of which type of DVR has recorded programming, you can view recorded shows from any Set-Top Box in your home.