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Google Pixel 4 - Support Overview

Find device-specific support and online tools for your Google Pixel 4.
Google info
The Google Pixel Phone Help Center provides additional support for your phone.

Troubleshoot Pixel 4
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Google Pixel 4 - Activate / Set Up Device

Here's how to quickly set up your Pixel 4 / 4 XL.

Google Pixel 4 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Pixel 4 / 4 XL.

Google Pixel 4 - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to view sync settings on your Pixel 4 / 4 XL.

Google Pixel 4 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 4 / 4 XL on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Google Pixel 4 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 4 / 4 XL and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

Connect a Headset - USB Type-C Adapter

Here's how to use an adapter to connect a headset to your smartphone.

Google Pixel 4 Simulator: Charging Your Phone

Learn how to charge your Google Pixel 4.

Google Pixel 4 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Google Pixel 4.

Google Pixel 4 Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Google Pixel 4.

Google Pixel 4 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Google Pixel 4.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Video: First looks What's in the box? Pixel 4
(length: 1:02)
Watch this video for a first look at your new Pixel 4 and everything that comes in the box.
Length: 1:02

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Google Pixel 4 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 4 / 4 XL.

Google Pixel 4 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel 4 / 4 XL.

Google Pixel 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel 4 / Pixel 4 XL.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Google Pixel 4 - Connect a Headset

Here's how to use an adapter to connect a wired headset to your Pixel 4 / 4 XL.

Google Pixel 4 - Send Contact via Bluetooth

Here's how to send a contact on your Pixel 4 / 4 XL via Bluetooth.

Google Pixel 4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 4 / 4 XL on or off and make it visible to other devices for pairing.

Google Pixel 4 Simulator: Pairing with a Bluetooth® Device

See how to pair your Google Pixel with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Google Pixel 4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel 4 / 4 XL.

Google Pixel 4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Pixel 4 / 4 XL.

Google Pixel 4 - Call a Number

Here's how to place a call from your Pixel 4 / 4 XL.

Google Pixel 4 - Place a Conference Call

Here's how to place a conference call from your Pixel 4 / 4 XL.

Google Pixel 4 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Activating Wi-Fi calling

Discover how to activate wi-fi calling with your Google Pixel 4.

Google Pixel 4 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Google Pixel 4.

Google Pixel 4 Simulator: Calling a New Number

Discover how to use your Google Pixel to call a new number.

Google Pixel 4 Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Google Pixel 4.

Google Pixel 4 Simulator: Calling with Video

Learn how to make a video call on your Google Pixel 4.

Google Pixel 4 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Google Pixel 4.

Google Pixel 4 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Google Pixel 4.

Google Pixel 4 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Google Pixel 4.

Google Pixel 4 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Google Pixel 4.

Google Pixel 4 Simulator: Turning HD Voice on and off

Learn how to turn on HD Voice on your Google Pixel 4.

Google Pixel 4 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Google Pixel 4.

Google Pixel 4 Simulator: Using speakerphone

Discover how to use speakerphone on your Google Pixel 4.

Google Pixel 4 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Google Pixel 4.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Google Pixel 4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 4 / 4 XL.

Google Pixel 4 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 4 / 4 XL and a computer.

Google Pixel 4 - Record and Share a Video

Here's how to record and send a video using your Pixel 4 / 4 XL.

Google Pixel 4 - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 4 / 4 XL.

Google Pixel 4 - Share Video from Gallery

Here's how to share a saved video from your Pixel 4 / 4 XL.

Google Pixel 4 - Take and Share a Picture

Here's how to take and share a picture from your Pixel 4.

Google Pixel 4 - View Pictures / Videos

Here's how to view pictures and / or videos on your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Google Pixel 4.

Google Pixel 4 Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Google Pixel 4.

Google Pixel 4 Simulator: Recording a Video

Learn how to record a video using your Google Pixel 4.

Google Pixel 4 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Google Pixel 4.

Google Pixel 4 Simulator: Taking a Picture

Discover how to take a photo using your Google Pixel 4.

Google Pixel 4 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Google Pixel 4.

Google Pixel 4 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Google Pixel 4.

Google Pixel 4 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Google Pixel 4.

Google Pixel 4 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Google Pixel 4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Google Pixel 4 - USB Debugging Mode

Here's how to facilitate a connection between your Pixel 4 / 4 XL and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Google Pixel 4 - Add a Contact

Here's how to add a contact to your Pixel 4 / 4 XL.

Google Pixel 4 - Contact Display Options

Here's how to configure how your contacts display on your Pixel 4 / 4 XL.

Google Pixel 4 - Delete a Contact

Here's how to remove a contact from your Pixel 4 / 4 XL.

Google Pixel 4 - Edit a Contact

Here's how to edit a contact on your Pixel 4 / 4 XL.

Google Pixel 4 - Link / Unlink Contacts

Here's how to link/merge and undo changes to contacts on your Pixel 4 / 4 XL.

Google Pixel 4 - Send Contact via Bluetooth

Here's how to send a contact on your Pixel 4 / 4 XL via Bluetooth.

Google Pixel 4 - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 4 / 4 XL was imported from.

Google Pixel 4 Simulator: Adding a Contact

Learn how to add a new contact to your Google Pixel 4.

Google Pixel 4 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Google Pixel 4.

Google Pixel 4 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Google Pixel 4.

Google Pixel 4 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Google Pixel without looking at it.

Google Pixel 4 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Google Pixel 4.

Google Pixel 4 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Google Pixel 4.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Google Pixel 4 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel 4 / 4 XL on or off.

Google Pixel 4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 4 / 4 XL.

Google Pixel 4 - Turn Data On / Off

Here's how to turn the mobile data for your Pixel 4 / 4 XL on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Google Pixel 4 - Set Date and Time

If your Pixel 4 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Google Pixel 4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Pixel 4 / 4 XL.

Google Pixel 4 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 4 / 4 XL.

Google Pixel 4 - View Phone Number

Here's how to view the phone number for your Pixel 4 / 4 XL.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Google Pixel 4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 4.

Google Pixel 4 - Manage Do Not Disturb Settings

If your Pixel 4 / 4 XL isn't receiving calls or alerts for texts and email, here's how to check 'Do Not Disturb' settings.

Google Pixel 4 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 4 / 4 XL, view this info.

Google Pixel 4 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Pixel 4 / 4 XL on or off.

Google Pixel 4 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 4 / 4 XL.

Google Pixel 4 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 4 / 4 XL doesn't rotate or flip.

Google Pixel 4 Simulator: Accessing Settings

Explore how to access settings on your Google Pixel to change alert sounds, turn off GPS and more.

Google Pixel 4 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Google Pixel by adjusting the screen timeout.

Google Pixel 4 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Google Pixel 4.

Google Pixel 4 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Google Pixel 4.

Google Pixel 4 Simulator: Configuring Location Settings

Learn how to manage location settings on your Google Pixel 4.

Google Pixel 4 Simulator: Managing Data Usage

Discover how to manage data usage on your Google Pixel 4.

Google Pixel 4 Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to restrict data usage on your Google Pixel 4.

Google Pixel 4 Simulator: Setting the Phone to Silent

Explore ways to mute your Google Pixel 4.

Google Pixel 4 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Google Pixel to Airplane mode.

Google Pixel 4 Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Google Pixel's battery life for the most important functions.

Turn Notifications On / Off - Basic Visual Voicemail - Phone by Google

Here's how to adjust Visual Voicemail notifications for your Pixel.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Google Pixel 4 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel 4 / 4 XL.

Google Pixel 4 - Compose and Send Email Message

Here's how to create and send an email message from your Pixel 4 / 4 XL.

Google Pixel 4 - Delete Email Messages

Here's how to delete email messages from your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Pixel 4 / 4 XL.

Google Pixel 4 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Pixel 4 / 4 XL.

Google Pixel 4 - Manage Corporate Email Settings

Here's how to update the work email settings for your Pixel 4 / 4 XL.

Google Pixel 4 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 4 / 4 XL.

Google Pixel 4 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel 4 / 4 XL.

Google Pixel 4 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel 4 / 4 XL.

Google Pixel 4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Forwarding an Email

Learn how to forward an email on your Google Pixel 4.

Google Pixel 4 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Google Pixel 4.

Google Pixel 4 Simulator: Replying to an Email

Discover how to reply to an email on your Google Pixel 4.

Google Pixel 4 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Google Pixel 4.

Google Pixel 4 Simulator: Sending an Email to a Group

See how to send a group email on your Google Pixel 4.

Google Pixel 4 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Google Pixel 4.

Google Pixel 4 Simulator: Setting Up Personal Email

See how to access your existing email account on your Google Pixel 4.

Google Pixel 4 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Google Pixel 4.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Pixel 4 - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 4 / 4 XL on or off.

Gestures & Motions

Google Pixel 4 - Motions and Gestures

Here's how to manage motion-activated services for your Pixel 4 / 4XL.

Google Backup & restore

Google Pixel 4 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 4 / 4 XL.

Home Screen

Google Pixel 4 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel 4 / 4 XL.

Google Pixel 4 - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Google Pixel for quick access to them.

Google Pixel 4 Simulator: Adding Emergency Information to Your Lock Screen

A visual guide for adding emergency information to the lock screen of your Google Pixel 4.

Google Pixel 4 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Google Pixel to help organize your apps.

Google Pixel 4 Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Google Pixel 4.

Google Pixel 4 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Google Pixel 4.

Google Pixel 4 Simulator: Changing an Icon's Appearance

Learn to change the appearance of an icon on your Google Pixel 4.

Google Pixel 4 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Google Pixel 4.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Google Pixel 4 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Pixel 4 / 4 XL.

Google Pixel 4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Google Pixel, so it's easy to find later.

Google Pixel 4 Simulator: Navigating to a Website

Discover how to find a website using your Google Pixel 4.

Google Pixel 4 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Google Pixel 4.

Google Pixel 4 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Google Pixel 4.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Google Pixel 4 - Language Selection

Here's how to change the language used on your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Adding an account

Discover how to add an account on your Google Pixel 4.

Google Pixel 4 Simulator: Changing the Language

Discover how to change the language settings on your Google Pixel 4.

Google Pixel 4 Simulator: Removing an account

Discover how to remove an account on your Google Pixel 4.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Google Pixel 4 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel 4 / 4 XL.

Google Pixel 4 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel 4 / 4 XL.

Google Pixel 4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 4 / 4 XL when the screen is locked.

Google Pixel 4 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Pixel 4 / 4 XL.

Google Pixel 4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 4 / 4 XL.

Google Pixel 4 - Unlock Screen

Here's how to unlock the screen of your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Setting Screen Security

A visual guide for setting screen security on your Google Pixel to help protect your private information.

Google Pixel 4 Simulator: Unlocking the Screen

See how to unlock the screen on your Google Pixel 4.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Google Pixel 4 - Check Device Storage

Here's how to check available space if your Pixel 4 / 4 XL runs slow / crashes, apps freeze or you can't save media.

Mobile Hotspot

Google Pixel 4 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Google Pixel as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Google Pixel 4 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Google Pixel 4.

Google Pixel 4 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Google Pixel 4.

Google Pixel 4 Simulator: Using Split Screen

Learn how to display mutliple apps using split screen on your Google Pixel 4.

Google Pixel 4 Simulator: Using picture-in-picture

See how to easily switch between and close apps that are running on your Google Pixel 4.

Google Pixel 4 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Google Pixel 4.

Google Pixel 4 Simulator: Using the Swipe up on Home Button gesture

Learn how to use the swipe up on home button gesture on your Google Pixel 4.

Near Field Communication (NFC)

Google Pixel 4 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 4 / 4 XL.

Operating System & Software

Google Pixel 4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 4 / 4 XL if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Google Pixel 4 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 4 / 4 XL if the screen freezes or call, app, audio or sync issues occur.

Google Pixel 4 - Install Device Software Update

Here's how to check for and install software updates on your Pixel 4 / 4 XL.

Google Pixel 4 - View Software Version

Here's how to view the software version your Pixel 4 / 4 XL is running.

Google Pixel 4 Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel 4, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

SIM Card

Google Pixel 4 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel 4 / 4 XL or turn it on / off.

Google Pixel 4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 4 / 4 XL.

Google Pixel 4 - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Google Pixel 4.

Google Pixel Phones - Add Cellular Plan Using eSIM

Here's info on how to add a cellular plan for your eSIM to your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Change Default Cellular Data Number

Here's how to change the default mobile number used for cellular data on your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Remove Cellular Plan

Here's how to remove a cellular plan from your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Rename SIM Line

Here's how to change the name of your SIM on your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Set Calling SIM by Contact

Here's how to designate which calling SIM your dual Sim capable Pixel smartphone uses to communicate with specific contacts.

Google Pixel Phones - View Digital SIM (eSIM) IMEI

Here's how to view the SIM IMEI (sim slot 2) for your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Switch Default Voice Line

Here's how to switch the default line used for voice on your dual SIM capable Pixel smartphone.

Google Pixel Phones - Dual SIM Dual Standby - Switch SMS / MMS Number

Here's how to change which phone number your messages are sent from on your dual SIM capable Pixel smartphone.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Google Pixel 4 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel 4 / 4 XL.

Google Pixel 4 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Pixel 4 / 4 XL.

Google Pixel 4 - Use Speakerphone

Here's how to use the speakerphone functionality on your Pixel 4 / 4 XL.

Google Pixel 4 - Vibrate Mode

Here's how to turn the vibrate mode for your Pixel 4 / 4 XL on or off.

Google Pixel 4 - Volume Controls

Here's how to adjust the volume if your Pixel 4 / 4 XL doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Google Pixel 4 - View Signal Strength

Here's how to view the signal strength for your Pixel 4 / 4 XL.

TV

Verizon Cloud - Android Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Google Pixel 4 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Pixel 4 / 4 XL.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Google Pixel 4 - Auto Receive Messages

Here's how to check settings on your Pixel 4 / 4 XL if you're not receiving your picture / video messages.

Google Pixel 4 - Create and Send a Text Message

Here's how to compose and send a text message via the Messages app on your Pixel 4 / 4 XL.

Google Pixel 4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Pixel 4 / 4 XL.

Google Pixel 4 - Delete Messages

Here's how to delete text messages from your Pixel 4 / 4 XL via the Messages app.

Google Pixel 4 - Set Default Messaging App

Here's how to set the default messaging app on your Pixel 4 / 4 XL.

Google Pixel 4 - Text Message Notification Settings

Here's how to turn text message notifications for your Pixel 4 / 4 XL on or off via the Messages app.

Google Pixel 4 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Pixel 4 / 4 XL via the Messages app.

Google Pixel 4 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel 4 / 4 XL.

Google Pixel 4 - View Text Messages

Here's how to view text messages via the Messages app on your Pixel 4 / 4 XL.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Google Pixel 4 - Capture a Screenshot

Here's how to capture and view a screenshot on your Pixel 4 / 4 XL.

Google Pixel 4 - Set Up Printing

Here's how to set up and add a printer to your Pixel 4 / 4 XL.

Google Pixel 4 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Google Pixel 4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Google Pixel 4 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Pixel 4 / 4 XL.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Google Pixel 4 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Google Pixel 4.

Google Pixel 4 Simulator: Changing the theme

Learn how to change the theme of the Home screen on your Google Pixel 4.

Wi-Fi & Network

Google Pixel 4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel 4 / Pixel 4 XL with other Wi-Fi capable devices.

Google Pixel 4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Pixel 4 / 4 XL.

Google Pixel 4 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Pixel 4 / 4 XL.

Google Pixel 4 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 4 / 4 XL to auto-switch between Wi-Fi and mobile data.

Google Pixel 4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Pixel 4 / 4 XL.

Google Pixel 4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel 4 / 4 XL.

Google Pixel 4 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel 4 / 4 XL.

Google Pixel 4 - Reset Network Settings

Here's how to reset settings if your Pixel 4 / 4 XL can't connect to data or send / receive messages.

Google Pixel 4 - Restart in Safe Mode

Here's how to restart your Pixel 4 / 4 XL into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Google Pixel 4 - Tethered Modem Connection

Here's how to use your Pixel 4 as a modem to connect to the internet via USB or Bluetooth.

Google Pixel 4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot for your Pixel 4 / 4 XL on or off.

Google Pixel 4 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel 4 / 4 XL.

Google Pixel 4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel 4 / 4 XL on or off.

Google Pixel 4 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Google Pixel to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.