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motorola edge+ - Support Overview

Find device-specific support and online tools for your Motorola edge+.
Troubleshoot motorola edge+

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - motorola edge+

Here's how to quickly set up your motorola edge+.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Add an Existing Google Account - motorola edge+

Here's how to add your Google (Gmail) account to your motorola edge+.

Adjust Account Sync Settings - motorola edge+

Here's how to view and adjust sync settings on your motorola edge+ if you're not receiving email and app notifications.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Turn Android Device Protection On / Off - motorola edge+

Here's how to turn Android Device Protection for your motorola edge+ on or off.

motorola edge+ User Guide (PDF)

This User Guide can help you get the most out of your Motorola edge+. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Move Media to / from Computer - motorola edge+

Here's how to transfer pictures, video or music files between your motorola edge+ and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Power Saver On / Off - motorola edge+

Here's how to turn 'Battery saver' on or off to help manage battery performance for your motorola edge+.

Use Wireless PowerShare - motorola edge+

Here's how to wirelessly charge a compatible device using your motorola edge+.

View / Extend Battery Life - motorola edge+

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your motorola edge+.

View Battery Info - motorola edge+

Here's hot to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your motorola edge+.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth - motorola edge+

Here's how to send a contact on your motorola edge+ via Bluetooth.

Turn Bluetooth On / Off - motorola edge+

Here's how to turn Bluetooth for your motorola edge+ on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Speed Dial Number - motorola edge+

Here's how to add or remove a speed dial number on your motorola edge+.

Block / Unblock Numbers - motorola edge+

Here's how to block messages and send unwanted calls directly to Voicemail for your motorola edge+.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - motorola edge+

Here's how to place a call from your motorola edge+.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - motorola edge+

Here's how to place a conference call from your motorola edge+.

View / Delete Call History - motorola edge+

Here's how to view or clear the call history or delete individual calls from your motorola edge+.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Common Camera Settings - motorola edge+

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your motorola edge+.

Record and Share a Video - motorola edge+

Here's how to record and send a video using your motorola edge+.

Share Picture from Gallery - motorola edge+

Here's how to share a saved picture from your motorola edge+.

Share Video from Gallery - motorola edge+

Here's how to share a saved video from your motorola edge+.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - motorola edge+

Here's how to take and share a picture from your motorola edge+.

View Pictures / Videos - motorola edge+

Here's how to view pictures and/or videos on your motorola edge+.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - motorola edge+

Here's how to facilitate a connection between your motorola edge+ and a computer with the Android SDK.

Contacts

Add a Contact - motorola edge+

Here's how to add a contact to your motorola edge+.

Contact Display Options - motorola edge+

Here's how to configure how your contacts display on your motorola edge+.

Delete a Contact - motorola edge+

Here's how to remove a contact from your motorola edge+.

Edit a Contact - motorola edge+

Here's how to edit a contact on your motorola edge+.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Link / Unlink Contacts - motorola edge+

Here's how to link or unlink duplicate contacts in your motorola edge+.

Send Contact via Bluetooth - motorola edge+

Here's how to send a contact on your motorola edge+ via Bluetooth.

View Contact Sync Source - motorola edge+

Here's how to view where a phonebook contact on your motorola edge+ was imported from.

Data

Allow / Deny Data Roaming - motorola edge+

Here's how to turn data roaming for your motorola edge+ on or off.

Manage Data Usage - motorola edge+

Here's how to change the data usage cycle and set data warnings and/or limits on your motorola edge+.

Turn Data On / Off - motorola edge+

Here's how to turn mobile data for your motorola edge+ on or off.

Date & Time

Set Date and Time - motorola edge+

If your motorola edge+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - motorola edge+

Here's how to view the device ID (IMEI) for your motorola edge+.

View MAC Address - motorola edge+

Here's how to view the Wi-Fi MAC address for your motorola edge+.

View Phone Number - motorola edge+

Here's how to view the mobile number for your motorola edge+.

Device Settings

Adjust Brightness / Display Settings - motorola edge+

Here's how to adjust screen brightness and other display settings (e.g., Edge lights, Screen saver, Font size, etc.) for your motorola edge+.

Edge Screen Settings - motorola edge+

Here's how to configure the Edge screen settings on your Motorola edge +.

Manage Do Not Disturb Settings - motorola edge+

Here's how to check Do Not Disturb settings if your motorola edge+ isn't receiving calls or alerts for texts and email.

Turn Airplane Mode On / Off - motorola edge+

To turn Verizon network services on/off or if they aren't functioning on your motorola edge+, view this info.

Turn Screen Inversion On / Off - motorola edge+

Here's how to reverse the color scheme on your motorola edge+.

Turn Screen Rotation On / Off - motorola edge+

Here's how to check settings if the display on your motorola edge+ doesn't rotate or flip.

Email/Gmail

Add a Personal / Corporate Email Account - motorola edge+

Here's how to set up a personal / corporate email account on your motorola edge+.

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Perform a Gmail Sync - motorola edge+

Here's how to sync Google email, contacts, calendar, etc. on your motorola edge+.

Remove Gmail Account - motorola edge+

Here's how to remove a Gmail (Google) account from your motorola edge+.

Remove a Personal / Corporate Email Account - motorola edge+

Here's how to delete a personal / corporate email account from your motorola edge+.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Turn GPS Location On / Off - motorola edge+

Here's how to turn GPS location for your motorola edge+ on or off.

Gestures & Motions

Motions and Gestures - motorola edge+

Here's how to manage motion-activated services for your motorola edge+.

Google Backup & restore

Google Backup and Restore - motorola edge+

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your motorola edge+.

Home Screen

Customize Your Home Screen - motorola edge+

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your motorola edge+.

View / Manage Home Screen Panels - motorola edge+

Here's how to view, add and remove Home screen panels for your motorola edge+.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - motorola edge+

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your motorola edge+.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - motorola edge+

Here's how to add a virtual private network (VPN) to your motorola edge+.

Change the Browser Start / Home Page - motorola edge+

Here's how to change the Home page in Chrome on your motorola edge+.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Language Selection - motorola edge+

Here's how to change the language used on your motorola edge+.

Lock, Unlock, Password & Security

Add Additional Fingerprints - motorola edge+

Here's how to add additional fingerprints for security to your motorola edge+.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify Screen Lock - motorola edge+

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your motorola edge+.

Manage Screen Lock Settings - motorola edge+

Here's how to configure the screen lock settings for your motorola edge+.

Remove Saved Fingerprints - motorola edge+

Here's how to delete a saved fingerprint from your motorola edge+.

Set Lock Screen Notifications - motorola edge+

Here's how to manage how notifications appear on your motorola edge+ when the screen is locked.

Set Up Face Recognition - motorola edge+

Here's how to set up facial recognition scan to access your motorola edge+.

Set Up Fingerprint Recognition - motorola edge+

Here's how to set up fingerprint recognition on your motorola edge+.

Smart Lock - motorola edge+

Here's how to turn on and customize the Smart Lock setting on your motorola edge+.

Unlock Screen - motorola edge+

Here's how to unlock the screen on your motorola edge+.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Check Device Storage - motorola edge+

Here's how to check available space if your motorola edge+ runs slowly or crashes / resets, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Use Multi Window - motorola edge+

Here's how to use two apps simultaneously on your motorola edge+.

Near Field Communication (NFC)

Manage Contactless Payments - motorola edge+

Here's how to use the 'Contactless payment' service with your motorola edge+.

Turn NFC On / Off - motorola edge+

Here's how to turn NFC on or off so compatible apps can transfer files from your motorola edge+.

Operating System & Software

Factory Data Reset (Powered Off) - motorola edge+

Here's how to factory / hard reset your motorola edge+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - motorola edge+

Here's how to factory / hard reset your motorola edge+ if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Updates - motorola edge+

Here's how to check for and install software updates on your motorola edge+.

View Software Version - motorola edge+

Here's how to view the software version your motorola edge+ is running.

motorola edge+ Software Update

Get instructions on downloading the latest software update for performance improvements to your moto edge+, including current Android security patches.

SIM Card

Enable / Disable / Modify SIM PIN - motorola edge+

Here's how to change the SIM PIN for your motorola edge+ or turn it on / off.

Insert / Remove SIM Card - motorola edge+

Here's how to properly insert or remove a SIM card for your motorola edge+.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - motorola edge+

Here's how to view the SIM card number associated with your motorola edge+.

Sounds, Volume & Audio

Manage Verizon Adaptive Sound Settings - motorola edge+

Here's how to change the Verizon Adaptive Sound profiles on your motorola edge+.

Reset Verizon Adaptive Sound - motorola edge+

Here's how to reset Verizon Adaptive Sound settings on your motorola edge+.

Save a Ringtone - motorola edge+

Here's how to save an audio file as a ringtone on your motorola edge+.

Set Ringtones / Notification Sounds - motorola edge+

Here's how to select or change ringtones / notification sounds on your motorola edge+.

Use Speakerphone - motorola edge+

Here's how to utilize the speakerphone functionality on your motorola edge+.

Vibrate Mode - motorola edge+

Here's how to turn vibrate mode for your motorola edge+ on or off.

Volume Controls - motorola edge+

Here's how to adjust the volume if your motorola edge+ doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

View Signal Strength - motorola edge+

Here's how to view signal strength on your motorola edge+.

TV

View Device Screen on TV - motorola edge+

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your motorola edge+.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Cut, Copy and Paste Text - motorola edge+

Here's how to cut, copy and paste text on your motorola edge+.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Set Default Messaging App - motorola edge+

Here's how to set the default messaging app on your motorola edge+.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Premium SMS Permissions On / Off - motorola edge+

Here's how to change permissions to allow or block sending premium texts from your motorola edge+.

Tips, Tricks & Shortcuts

Capture a Screenshot - motorola edge+

Here's how to capture a screenshot on your motorola edge+.

Set Up Printing - motorola edge+

Here's how to set up and add a printer to your motorola edge+.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage RTT Settings - motorola edge+

Here's how to use the real-time text (RTT) functionality on your motorola edge+.

Manage TTY Settings - motorola edge+

Here's how to change the TTY settings on your motorola edge+.

Wi-Fi & Network

Access Wi-Fi Direct - motorola edge+

Here's how to use Wi-Fi Direct so you can easily connect your motorola edge+ with other Wi-Fi capable devices.

Add a Wi-Fi Network - motorola edge+

Here's how to add a Wi-Fi network to your motorola edge+.

Auto Switch Between Wi-Fi & Mobile Data Networks - motorola edge+

Here's how to allow your motorola edge+ to auto-switch between Wi-Fi and mobile data.

Change Mobile / Wi-Fi Hotspot Password - motorola edge+

Here's how to change the Mobile / Wi-Fi Hotspot password on your motorola edge+.

Manage Mobile / Wi-Fi Hotspot Settings - motorola edge+

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your motorola edge+.

Network Mode Settings - motorola edge+

View this info on network mode settings if you're having issues with voice / data services on your motorola edge+.

Remove Wi-Fi Connection - motorola edge+

Here's how to remove a saved Wi-Fi network from your motorola edge+.

Reset Network Settings - motorola edge+

Here's how to reset settings if your motorola edge+ can't connect to data or send / receive messages.

Restart Device - motorola edge+

Here's how to restart your motorola edge+if it crashes and resets, freezes or runs slow.

Restart in Safe Mode - motorola edge+

Here's how to restart your motorola edge+ into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Tethered Modem Connection - motorola edge+

Here's how to use your motorola edge+ as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - motorola edge+

Here's how to turn Mobile Hotspot for your motorola edge+ on or off.

Turn Wi-Fi Calling On / Off - motorola edge+

When turned on, Wi-Fi Calling may improve indoor call quality for your motorola edge+.

Turn Wi-Fi On / Off - motorola edge+

Here's how to turn Wi-Fi for your motorola edge+ on or off.