Customer security is a top priority for Verizon. In the past, we had been made aware of a potential Broadband Router security risk, and we continue to review administrative password security for the routers that Verizon provides as a part of our Fios service.
Verizon Fios customers may have received an email on this topic:
To improve the security of the Fios routers, where our review shows the use of certain default passwords (like "password1" or "admin1") in the router, and where we are able to do so, we are resetting the router administrative password to match the serial number of the router. The router "username" is not being changed.
There is no action required on your part at this time. These password changes will not impact the use of your computer or your Fios Internet Service, and will not change any of your personal network, web, or email settings. After the password change takes effect, you can log into the Verizon supplied router using the router serial number as the password.
You can find your router's serial number on a label attached to the bottom or back of your router, as shown below.
Customer security is a top priority for Verizon. Due to increased security threats against routers, we are reviewing the administrative password protection for the Fios Broadband Router that Verizon provides in connection with your Fios Service.
During this review, we found many instances where Fios routers were not protected by a strong password (weak passwords include “password” or “password1”). Verizon is encouraging all Fios customers to take steps to strengthen your router's security by establishing a stronger administrative password.
For step-by-step instructions to strengthen your router security, select the router image below that matches what you have in your business.