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Samsung Galaxy Note8 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note8.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy Note8

This online tool will help you identify and resolve problems with your Samsung Galaxy Note8

App Issues

Samsung Galaxy Note8 - Power Up in Safe Mode

Safe Mode helps determine if an app is causing your Note8 to freeze, reset or run slow.

Samsung Galaxy Note8 - Reset App

Here's how to reset apps if your Galaxy Note8 crashes, resets or freezes.

Samsung Galaxy Note8 - Restart in Safe Mode

Safe Mode helps determine if an app is causing your Galaxy Note8 to freeze, reset or run slow.

Samsung Galaxy Note8 - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Galaxy Note8 to crash, reset or run slowly.

Samsung Galaxy Note8 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy Note8.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Samsung Galaxy Note8 - Clear Your App Cache
(length: 0:40)

If any app on your Note8 is freezing or running slower than usual, clearing the app cache will free up some memory and may solve the issue. Watch this video to see how.
Length: 0:40

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Device Won't Turn On / Off - Samsung

Here's some info that helps if your Samsung device doesn't turn on or off.

Samsung Galaxy Note8 - Extend Battery Life

Here's info on how to extend battery life for your Galaxy Note8.

Samsung Galaxy Note8 - View Battery Info

Here's info on battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note8.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Samsung Galaxy Note8 - Reset All Settings

Here's how to reset all settings if your Galaxy Note8 crashes, resets or runs slow, or apps freeze.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Samsung Galaxy Note8 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note8.

Samsung Galaxy Note8 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Note8 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy Note8 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note8.

Samsung Galaxy Note8 - Reset Network Settings

If you can't connect to the internet or send or receive email and messages on your Galaxy Note8, view this info.

Samsung Galaxy Note8 - Turn Airplane Mode On / Off

Here's how to turn airplane mode on or off for your Galaxy Note8.

Samsung Galaxy Note8 - View MAC Address

Here's how to view the MAC address on your Galaxy Note8 .

Samsung Galaxy Note8 - View Signal Strength

Here's how to view the signal strength on your Galaxy Note8.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Samsung Galaxy Note8 - Check for Physical Damage

Here's how to help determine if your Note8 has liquid or other physical damage.

Samsung Galaxy Note8 - Prevent Dust / Water Damage

Here's some dust and water resistance info for the Samsung Note8.

Samsung Galaxy Note8 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your Galaxy Note8.

Samsung Galaxy Note8 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Note8.

Video: Samsung Galaxy Note8 - Finding Your IMEI
(length: 0:37)

Watch this video to learn how to locate the International Mobile Equipment Identity (IMEI) number for your phone. The IMEI number is used to validate your phone on the network and is important to have if your phone is lost or stolen.
Length: 0:37

Software Issues

Samsung Galaxy Note8 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Note8 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Note8 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note8 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note8 - Install Device Software Update

Here's how to check for or install software updates on your Galaxy Note8.

Samsung Galaxy Note8 - Soft Reset

Here's how to perform a soft reset, which can help if your Galaxy Note8 crashes, resets, freezes or runs slow.

Samsung Galaxy Note8 - Soft Reset (Frozen / Unresponsive Screen)

Here's how to perform a soft rest if your Galaxy Note8 is frozen or unresponsive.

Samsung Galaxy Note8 - View Software Version

Here's how to view the software version your Galaxy Note8 is running.