TCL 10 5G UW - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

TCL 10 5G UW - Activate / Set Up Device

Here's how to quickly set up your TCL 10 5G UW.

TCL 10 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your TCL 10 5G UW.

TCL 10 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your TCL 10 5G UW if you're not receiving email and app notifications.

TCL 10 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your TCL 10 5G UW on or off.

TCL 10 5G UW User Guide (PDF)

This User Guide can help you get the most out of your TCL 10 5G UW. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

TCL 10 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your TCL 10 5G UW to an SD / memory card.

TCL 10 5G UW - Move Media Files to / from Computer

Here's how to transfer pictures, videos or music files between your TCL 10 5G UW and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

TCL 10 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your TCL 10 5G UW.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

TCL 10 5G UW - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your TCL 10 5G UW.

TCL 10 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your TCL 10 5G UW.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

TCL 10 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your TCL 10 5G UW on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

TCL 10 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your TCL 10.

TCL 10 5G UW - Call a Number

Here's how to place a call from your TCL 10 5G UW.

TCL 10 5G UW - Place a Conference Call

Here's how to place a conference call from your TCL 10 5G UW.

TCL 10 5G UW - Turn Video Calling On / Off

Here's how to turn Video Calling for your TCL 10 5G UW on or off.

TCL 10 5G UW - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your TCL 10 5G UW.

TCL 10 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your TCL 10 5G UW.

TCL 10 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your TCL 10 5G UW.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

TCL 10 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your TCL 10 5G UW.

TCL 10 5G UW - Record and Share a Video

Here's how to record and send a video using your TCL 10 5G UW.

TCL 10 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your TCL 10 5G UW.

TCL 10 5G UW - Share Video from Gallery

Here's how to share a saved video from your TCL 10 5G UW.

TCL 10 5G UW - Take and Share a Picture

Here's how to take and share a picture from your TCL 10 5G UW.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

TCL 10 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your TCL 10 5G UW and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

TCL 10 5G UW - Add a Contact

Here's how to add a contact to your TCL 10 5G UW.

TCL 10 5G UW - Contact Display Options

Here's how to configure how your contacts display on your TCL 10 5G UW.

TCL 10 5G UW - Delete a Contact

Here's how to remove a contact from your TCL 10 5G UW.

TCL 10 5G UW - Edit a Contact

Here's how to edit a contact on your TCL 10 5G UW.

TCL 10 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your TCL 10 5G UW.

TCL 10 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your TCL 10 5G UW was imported from.

Data

TCL 10 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your TCL 10 5G UW on or off.

TCL 10 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your TCL 10 5G UW.

TCL 10 5G UW - Turn Data On / Off

Here's how to turn mobile data for your TCL 10 5G UW on or off.

Date & Time

TCL 10 5G UW - Set Date and Time

If your TCL 10 5G UW shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

TCL 10 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your TCL 10 5G UW.

TCL 10 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your TCL 10 5G UW.

TCL 10 5G UW - View Phone Number

Here's how to view the mobile number for your TCL 10 5G UW.

Device Settings

TCL 10 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your TCL 10 5G UW.

TCL 10 5G UW - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your TCL 10 5G UW isn't receiving calls or alerts for texts and email.

TCL 10 5G UW - Reset All Settings

If your TCL 10 5G UW crashes, resets or runs slowly, or apps freeze or cause the device to reset, view this info.

TCL 10 5G UW - Reset Network Settings

Here's how to reset settings if your TCL 10 5G UW can't connect to data or send / receive messages.

TCL 10 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your TCL 10 5G UW, view this info.

TCL 10 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your TCL 10 5G UW.

TCL 10 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your TCL 10 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

TCL 10 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your TCL 10 5G UW.

TCL 10 5G UW - Compose and Send Email Message

Here's how to create and send an email message from your TCL 10 5G UW.

TCL 10 5G UW - Delete Email Messages

Here's how to delete email messages from your TCL 10 5G UW.

TCL 10 5G UW - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your TCL 10 5G UW.

TCL 10 5G UW - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your TCL 10 5G UW.

TCL 10 5G UW - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your TCL 10 5G UW.

TCL 10 5G UW - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your TCL 10 5G UW.

TCL 10 5G UW - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your TCL 10 5G UW.

TCL 10 5G UW - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your TCL 10 5G UW.

TCL 10 5G UW - Manage Corporate Email Settings

Here's how to update work email settings for your TCL 10 5G UW.

TCL 10 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, etc. on your TCL 10 5G UW.

TCL 10 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your TCL 10 5G UW.

TCL 10 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your TCL 10 5G UW.

TCL 10 5G UW - View and Reply to an Email Message

Here's how to view and reply to an email message from your TCL 10 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

TCL 10 5G UW - Turn GPS Location On / Off

Here's how turn GPS location for your TCL 10 5G UW on or off.

Google Backup & restore

TCL 10 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your TCL 10 5G UW.

Home Screen

TCL 10 5G UW - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your TCL 10 5G UW.

TCL 10 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your TCL 10 5G UW.

TCL 10 5G UW - Screen Overlay Detected

Here's what to do if you're seeing a 'Screen overlay detected' error on your TCL 10 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

TCL 10 5G UW - Language Selection

Here's how to change the language used on your TCL 10 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

TCL 10 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your TCL 10 5G UW.

TCL 10 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your TCL 10 5G UW.

TCL 10 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your TCL 10 5G UW.

TCL 10 5G UW - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your TCL 10 5G UW.

TCL 10 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your TCL 10 5G UW when the screen is locked.

TCL 10 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your TCL 10 5G UW.

TCL 10 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your TCL 10 5G UW.

TCL 10 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TCL 10 5G UW.

TCL 10 5G UW - Unlock Screen

Here's how to unlock the screen on your TCL 10 5G UW.

Memory/Storage

TCL 10 5G UW - Check Device Storage

Here's how to check available space if your TCL 10 runs slowly / crashes, apps freeze or you can't save media.

TCL 10 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your TCL 10 5G UW.

TCL 10 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your TCL 10 5G UW.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

TCL 10 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your TCL 10 5G UW.

Near Field Communication (NFC)

TCL 10 5G UW - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your TCL 10 5G UW.

TCL 10 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your TCL 10 5G UW.

Operating System & Software

TCL 10 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your TCL 10 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

TCL 10 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your TCL 10 5G UW if the screen freezes or call, app, audio or sync issues occur.

TCL 10 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your TCL 10 5G UW.

TCL 10 5G UW - View Software Version

Here's how to view the software version your TCL 10 5G UW is running.

TCL 10 5G UW Prepaid Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL 10 5G UW prepaid.

TCL 10 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL 10 5G UW.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.