KYOCERA DuraXVLTE

Activation, Setup & User Guides

Kyocera DuraXV LTE - Activate / Set Up Device

Here's how to perform the initial activation on your DuraXV LTE.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Kyocera DuraXV LTE - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraXV LTE and a computer.

Kyocera DuraXV LTE - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from the DuraXV LTE memory to the SD / Memory Card.

Move Music Files - Basic Phones

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Kyocera Dura XV LTE Simulator: Charging Your Phone

Learn how to charge your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Kyocera Dura XV LTE.

Battery & Power

Kyocera DuraXV LTE - Insert / Remove Battery

Here's how to insert / remove the battery for your DuraXV LTE.

Kyocera DuraXV LTE - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your DuraXV LTE.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Kyocera Dura XV LTE Simulator: Pairing with a Bluetooth® Device

See how to pair your Kyocera Dura XV LTE with your Bluetooth device.

Kyocera DuraXV LTE - Delete Paired Bluetooth Connection

Here's how to unpair your Bluetooth from your DuraXV LTE.

Kyocera DuraXV LTE - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Bluetooth On / Off

Here's how to turn the Bluetooth on or off on your DuraXV LTE and make it visible to other devices for pairing.

Calling & Dialing

Activate Wi-Fi Calling - 4G Basic Phone

Here's how to activate the Wi-Fi Calling feature on your 4G Basic phone.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Change Emergency Address - Wi-Fi Calling - 4G Basic Phone

Here's how to change the emergency calling address for Wi-Fi Calling on your 4G Basic phone.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Kyocera Dura XV LTE Simulator: Calling a Contact

An interactive guide on how to call a contact using your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Calling a New Number

Discover how to use your Kyocera Dura XV LTE to call a new number.

Kyocera Dura XV LTE Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Using Handsfree Calling

Learn how to call a number handsfree on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Answer Options

Here's how to choose your answer options on your DuraXV LTE.

Kyocera DuraXV LTE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your DuraXV LTE.

Kyocera DuraXV LTE - Call a Number

Here's how to call a phone number using your DuraXV LTE.

Kyocera DuraXV LTE - Delete Call History

Here's how to delete the call history on your DuraXV LTE.

Kyocera DuraXV LTE - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your DuraXV LTE.

Kyocera DuraXV LTE - Place a Conference Call

Here's how to place a conference call on your DuraXV LTE.

Kyocera DuraXV LTE - Redial

Here's how to redial a recently called number from your DuraXV LTE.

Kyocera DuraXV LTE - Reset Call Timers

View this info to see how to reset you call timers on your DuraXV LTE.

Kyocera DuraXV LTE - Speed Dial

Here's how to set up a speed dial number on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraXV LTE.

Kyocera DuraXV LTE - View Call History

Here's how to view the call history on the DuraXV LTE.

Kyocera DuraXV LTE - View Call Timers

View this info to see how to view your call timers on your DuraXV LTE.

Kyocera DuraXV LTE - Voice Activated Dialing

Here's how to use voice activated dialing on your DuraXV LTE.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Camera Settings Support

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kyocera Dura XV LTE Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Recording a Video

Learn how to record a video using your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Taking a Picture

Discover how to take a photo using your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD Card on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Turning the Flash On and Off

Learn how to use flash for the camera on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Zooming In and Out

Discover how to zoom in and out to take a photo using your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraXV LTE and a computer.

Kyocera DuraXV LTE - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from the DuraXV LTE memory to the SD / Memory Card.

Kyocera DuraXV LTE - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your DuraXV LTE.

Kyocera DuraXV LTE - View Pictures / Videos

Here's how to view a picture or video on your DuraXV LTE.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Verizon Messages (Message+) - 4G Basic Phone - Record and Send Video via Messaging

Here's how to record and send a video from the Message+ app on your 4G Basic phone.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Kyocera Dura XV LTE Simulator: Adding a Contact

Learn how to add a new contact to your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Adding and Removing Contacts from Favorites

A visual guide for how to add a contact to favorites on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Kyocera Dura XV LTE without looking at it.

Kyocera Dura XV LTE Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Add a Contact

Here's how to add a contact on your DuraXV LTE.

Kyocera DuraXV LTE - Delete a Contact

Here's how to delete a contact on your DuraXV LTE.

Kyocera DuraXV LTE - Edit a Contact

Here's info on how to edit a contact in your DuraXV LTE.

Data

Kyocera DuraXV LTE - Allow / Deny Data Roaming

Here's how to turn data roaming for your Dura XV LTE on or off.

Kyocera DuraXV LTE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Data On / Off

Here's how to turn off the data on your DuraXV LTE.

Date & Time

Kyocera DuraXV LTE - Set Date and Time

If your DuraXV LTE shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Kyocera DuraXV LTE - View Device ID (ESN / IMEI / MEID)

Here's how you view the device ID on the DuraXV LTE.

Kyocera DuraXV LTE - View Phone Number

Here's how to view the phone number on your DuraXV LTE.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Kyocera Dura XV LTE Simulator: Accessing Settings

Explore how to access settings on your Kyocera Dura XV LTE to change alert sounds, turn off GPS and more.

Kyocera Dura XV LTE Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Kyocera Dura XV LTE by adjusting the screen timeout.

Kyocera Dura XV LTE Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Changing the Ringtone

Learn how to change the ringtone on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Configuring Location Settings

Learn how to manage location settings on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Managing Data Usage

Discover how to manage data usage on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Performing a Factory Reset

Learn how to do a factory reset on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Setting the Phone to Silent

Explore ways to mute your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Kyocera Dura XV LTE to Airplane mode.

Kyocera DuraXV LTE - Adjust Backlight

Here's how to adjust the backlight on your DuraXV LTE.

Kyocera DuraXV LTE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Clock, Font size, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV LTE, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Kyocera Dura XV LTE Simulator: Forwarding an Email

Learn how to forward an email on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Replying to an Email

Discover how to reply to an email on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Sending an Email to a Group

See how to send a group email on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Setting Up Corporate Email

Learn how to access your work email on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Setting Up Personal Email

See how to access your existing email account on your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Switching Between Email Accounts

See how to access different email accounts on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Add Email Account

Here's how to add an email account to your DuraXV LTE.

Kyocera DuraXV LTE - Delete Email Messages

Here's how to delete an email message on your DuraXV LTE.

Kyocera DuraXV LTE - Email Account Common Settings

Here's info on common email settings (e.g., account name, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Email Account Data Usage Settings

To modify data usage options for your email account on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Notification Settings

To update the email notification settings for your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Password and Server Settings

To update the email password/server settings for your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Sync Frequency Settings

To adjust the email sync frequency settings on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Remove an Email Account

Removing then re-adding a email account on your DuraXV LTE often fixes email issues.

Kyocera DuraXV LTE - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraXV LTE.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

GPS & Location Based Services

Kyocera DuraXV LTE - Turn GPS Location On / Off

Here's how to turn the GPS Location service on and off on your DuraXV LTE.

Home Screen

Kyocera Dura XV LTE Simulator: Managing Navigation Button Shortcuts

Learn to use shortcuts to navigate the screen on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Set Shortcut

Here's how to set the shortcut keys on your DuraXV LTE.

Hotspot

Kyocera DuraXV LTE - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraXV LTE.

Kyocera DuraXV LTE - Manage Mobile / Wi-Fi Hotspot Settings

To configure Manage Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Kyocera DuraXV LTE on or off.

Kyocera DuraXV LTE - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on or off on your DuraXV LTE. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Kyocera Dura XV LTE Simulator: Bookmarking a Website

Learn how to bookmark a website on your Kyocera Dura XV LTE, so it's easy to find later.

Kyocera Dura XV LTE Simulator: Clearing Browsing Data

A visual walkthrough of clearing browsing data in the web browser of your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Navigating to a Website

Discover how to find a website using your Kyocera Dura XV LTE.

Kyocera Dura XV LTE Simulator: Using Web Browser Windows

Learn how to use web browser windows on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Allow / Block Browser Cookies

If you can't browse the internet or view website images on your DuraVX LTE, view this info.

Kyocera DuraXV LTE - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps on your DuraXV LTE.

Kyocera DuraXV LTE - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your DuraXV LTE.

Kyocera DuraXV LTE - Open Web Browser

Here's how to use the web browser on your DuraXV LTE.

Language

Kyocera Dura XV LTE Simulator: Changing the Language

Discover how to change the language settings on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Language Selection

Here's how to set the menu language on your DuraXV LTE.

Lock, Unlock, Password & Security

Kyocera Dura XV LTE Simulator: Setting Screen Security

A visual guide for setting screen security on your Kyocera Dura XV LTE to help protect your private information.

Kyocera Dura XV LTE Simulator: Unlocking the Screen

See how to unlock the screen on your Kyocera Dura XV LTE.

Kyocera DuraXV LTE - Lock Code

Here's how to set up the lock code on your DuraXV LTE.

Kyocera DuraXV LTE - Set Up Phone Lock

Here's how to set a lock on your DuraXV LTE.

Kyocera DuraXV LTE - Unlock Screen

Here's how to unlock the screen on your DuraXV LTE.

Memory/Storage

Kyocera DuraXV LTE - Check Device Storage

To free up space if your DuraXV LTE runs slow or crashes or resets, or you can't save media, view this info.

Kyocera DuraXV LTE - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your DuraXV LTE.

Kyocera DuraXV LTE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraXV LTE.

Mobile Hotspot

Kyocera Dura XV LTE Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Kyocera Dura XV LTE as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Kyocera DuraXV LTE - Play Music Files

Here's how to play music on your DuraXV LTE.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Navigating & Multitasking

Kyocera Dura XV LTE Simulator: Navigating a Feature Phone and Its Virtual Device

See how to navigate your Kyocera Dura XV LTE and its virtual device.

Operating System & Software

KYOCERA DuraXV LTE - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.