Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy Note9 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note9.

Filter all topics below.


A Troubleshooting Assistant

Samsung Galaxy Note9 - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Samsung Galaxy Note9.

App Issues

Samsung Galaxy Note9 - Clear App Cache

Here's how to clear cached data if your Galaxy Note9 runs slow, crashes or resets, or apps freeze.

Samsung Galaxy Note9 - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Power Up in Safe Mode

Here's how to boot your Galaxy Note9 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Note9 - Reset App

Here's how to reset apps if your Galaxy Note9 crashes, resets or freezes.

Samsung Galaxy Note9 - Restart in Safe Mode

Here's how to restart your Galaxy Note9 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy Note9 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy Note9.

Battery & Power Issues

Samsung Galaxy Note9 - Extend Battery Life

Here's how to help extend the battery life for your Galaxy Note9.

Samsung Galaxy Note9 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note9.

Calling & Messaging Issues

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Internet & Web Browser Issues

How to Reset Network Settings - Samsung Galaxy Note9

Here's how to reset settings if your Galaxy Note9 can't connect to data or send / receive messages.

Samsung Galaxy Note9 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Note9 to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy Note9 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note9, view this info.

Samsung Galaxy Note9 - View MAC Address

Here's how to view the Wi-Fi MAC address on your Galaxy Note9.

Samsung Galaxy Note9 - View Signal Strength

Here's how to view signal strength on your Galaxy Note9.

Lost, Stolen or Damaged

How to View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note9

Here's how to view the device ID (IMEI) for your Galaxy Note9.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Samsung Galaxy Note9 - Check for Physical Damage

Here's how to help determine if your Galaxy Note9 has liquid or other physical damage.

Samsung Galaxy Note9 - Prevent Dust / Water Damage

Here's info on dust and water resistance specs for your Galaxy Note9.

Samsung Galaxy Note9 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Note9.

Software Issues

How to Install Device Software Update - Samsung Galaxy Note9

Here's how to check for and install software updates on your Galaxy Note9.

How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

How to View Software Version - Samsung Galaxy Note9

Here's how to view the software version your Galaxy Note9 is running.

Samsung Galaxy Note9 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note9 - Restart Device

Here's how to restart your Galaxy Note9 if it crashes and resets, freezes or runs slowly.