Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

TCL 30 V 5G - Support Overview

Find device-specific support and online tools for your TCL 30 V 5G.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

TCL 30 V 5G - Activate / Set Up Device

Here's how to quickly set up your TCL 30 V 5G

TCL 30 V 5G - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your TCL 30 V 5G if you're not receiving email and app notifications.

TCL 30 V 5G - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your TCL 30 V 5G on or off.

TCL 30 V 5G User Guide (PDF)

This User Guide can help you get the most out of your TCL 30 V 5G. Learn about set up, advanced feature use and navigation.

TCL 30 V 5G - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your TCL 30 V 5G.

Back Up & Transfer Content

TCL 30 V 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your TCL 30 V 5G to an SD / memory card.

TCL 30 V 5G - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your TCL 30 V 5G and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

TCL 30 V 5G - Turn Power Saver On / Off

Here's how to turn Smart Manager on or off to help manage battery performance for your TCL 30 V 5G.

TCL 30 V 5G - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your XXXX.

TCL 30 V 5G - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your TCL 30 V 5G.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

TCL 30 V 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your TCL 30 V 5G on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

TCL 30 V 5G - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your TCL 30 V 5G.

TCL 30 V 5G - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your TCL 30 V 5G.

TCL 30 V 5G - Call a Number

Here's how to place a call from your TCL 30 V 5G.

TCL 30 V 5G - Place a Conference Call

Here's how to place a conference call from your TCL 30 V 5G.

TCL 30 V 5G - Turn Video Calling On / Off

Here's how to turn Video Calling for your TCL 30 V 5G on or off.

TCL 30 V 5G - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your TCL 30 V 5G.

TCL 30 V 5G - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your TCL 30 V 5G.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

TCL 30 V 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your TCL 30 V 5G.

TCL 30 V 5G - Record and Share a Video

Here's how to record and send a video using your TCL 30 V 5G.

TCL 30 V 5G - Share Picture from Gallery

Here's how to share a saved picture from your TCL 30 V 5G.

TCL 30 V 5G - Share Video from Gallery

Here's how to share a saved video from your TCL 30 V 5G.

TCL 30 V 5G - Take and Share a Picture

Here's how to take and share a picture from your TCL 30 V 5G.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

TCL 30 V 5G - USB Debugging Mode

Here's how to facilitate a connection between your TCL 30 V 5G and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

TCL 30 V 5G - Add a Contact

Here's how to add a contact to your TCL 30 V 5G.

TCL 30 V 5G - Contact Display Options

Here's how to configure how your contacts display on your TCL 30 V 5G.

TCL 30 V 5G - Delete a Contact

Here's how to edit a contact on your TCL 30 V 5G.

TCL 30 V 5G - Edit a Contact

Here's how to edit a contact on your TCL 30 V 5G.

TCL 30 V 5G - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your TCL 30 V 5G.

TCL 30 V 5G - View Contact Sync Source

Here's how to view where a phonebook contact on your TCL 30 V 5G was imported from.

Data

TCL 30 V 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your TCL 30 V 5G on or off.

TCL 30 V 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your TCL 30 V 5G.

TCL 30 V 5G - Turn Data On / Off

Here's how to turn mobile data for your TCL 30 V 5G on or off.

Date & Time

TCL 30 V 5G - Set Date and Time

If your TCL 30 V 5G shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

TCL 30 V 5G - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your TCL 30 V 5G.

TCL 30 V 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your TCL 30 V 5G.

TCL 30 V 5G - View Phone Number

Here's how to view the mobile number for your TCL 30 V 5G.

Device Settings

TCL 30 V 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your TCL 30 V 5G.

TCL 30 V 5G - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your TCL 30 V 5G isn't receiving calls or alerts for texts and email.

TCL 30 V 5G - Reset All Settings

If your TCL 30 V 5G crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

TCL 30 V 5G - Reset Network Settings

Here's how to reset settings if your TCL 30 V 5G can't connect to data or send / receive messages.

TCL 30 V 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your TCL 30 V 5G, view this info.

TCL 30 V 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your TCL 30 V 5G.

TCL 30 V 5G - Turn Screen Rotation On / Off

Here's how to check settings if the display on your TCL 30 V 5G doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

TCL 30 V 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your TCL 30 V 5G.

TCL 30 V 5G - Compose and Send Email Message

Here's how to create and send an email message from your TCL 30 V 5G.

TCL 30 V 5G - Delete Email Messages

Here's how to delete email messages from your TCL 30 V 5G.

TCL 30 V 5G - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your TCL 30 V 5G.

TCL 30 V 5G - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your TCL 30 V 5G.

TCL 30 V 5G - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your TCL 30 V 5G.

TCL 30 V 5G - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your TCL 30 V 5G.

TCL 30 V 5G - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your TCL 30 V 5G.

TCL 30 V 5G - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your TCL 30 V 5G.

TCL 30 V 5G - Manage Corporate Email Settings

Here's how to update work email settings for your TCL 30 V 5G.

TCL 30 V 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your TCL 30 V 5G.

TCL 30 V 5G - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your TCL 30 V 5G.

TCL 30 V 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your TCL 30 V 5G.

TCL 30 V 5G - View and Reply to an Email Message

Here's how to view and reply to an email message from your TCL 30 V 5G.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

TCL 30 V 5G - Turn GPS Location On / Off

Here's how to turn GPS location for your TCL 30 V 5G on or off.

Google Backup & restore

TCL 30 V 5G - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your TCL 30 V 5G.

Home Screen

TCL 30 V 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your TCL 30 V 5G.

TCL 30 V 5G - Screen Overlay Detected

Refer to this info if you are seeing a 'Screen overlay detected' error on your TCL 30 V 5G.

TCL 30 V 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your TCL 30 V 5G.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

TCL 30 V 5G - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your TCL 30 V 5G.

Language

TCL 30 V 5G - Language Selection

Here's how to change the language used on your TCL 30 V 5G.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

TCL 30 V 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your TCL 30 V 5G.

TCL 30 V 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your TCL 30 V 5G.

TCL 30 V 5G - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your TCL 30 V 5G.

TCL 30 V 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your TCL 30 V 5G when the screen is locked.

TCL 30 V 5G - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your TCL 30 V 5G.

TCL 30 V 5G - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your TCL 30 V 5G.

TCL 30 V 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TCL 30 V 5G.

TCL 30 V 5G - Unlock Screen

Here's how to unlock the screen on your TCL 30 V 5G.

TCL 30 V 5G - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your TCL 30 V 5G.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

TCL 30 V 5G - Check Device Storage

Here's how to check available space if your TCL 30 V 5G runs slowly / crashes, apps freeze or you can't save media.

TCL 30 V 5G - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your TCL 30 V 5G.

TCL 30 V 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

TCL 30 V 5G - Use Multi Window

Here's how to use two apps simultaneously on your TCL 30 V 5G.

Operating System & Software

TCL 30 V 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your TCL 30 V 5G if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

TCL 30 V 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your TCL 30 V 5G if the screen freezes or call, app, audio or sync issues occur.

TCL 30 V 5G - Install Device Software Updates

Here's how to check for and install software updates on your TCL 30 V 5G.

TCL 30 V 5G - View Software Version

Here's how to view the software version your TCL 30 V 5G is running.

TCL 30 V 5G Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL 30 V 5G.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

TCL 30 V 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your TCL 30 V 5Gx or turn it on or off.

TCL 30 V 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your

TCL 30 V 5G - View SIM Card Number

Here's how to view the SIM card number associated with your TCL 30 V 5G.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

TCL 30 V 5G - Save a Ringtone

Here's how to save an audio file as a ringtone on your TCL 30 V 5G.

TCL 30 V 5G - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your TCL 30 V 5G.

TCL 30 V 5G - Use Speakerphone

Here's how to utilize the speakerphone functionality on your TCL 30 V 5G.

TCL 30 V 5G - Vibrate Mode

Here's how to turn vibrate mode for your TCL 30 V 5G on or off.

TCL 30 V 5G - Volume Controls

Here's how to adjust the volume if your TCL 30 V 5G doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

TCL 30 V 5G - View Signal Strength

Here's how to view signal strength on your TCL 30 V 5G.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

TCL 30 V 5G - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your TCL 30 V 5G.

TCL 30 V 5G - Set Default Messaging App

Here's how to set the default messaging app on your TCL 30 V 5G.

TCL 30 V 5G - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your TCL 30 V 5G.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Tips, Tricks & Shortcuts

TCL 30 V 5G - Capture a Screenshot

Here's how to capture a screenshot on your TCL 30 V 5G.

TCL 30 V 5G - Set Up Printing

Here's how to set up and add a printer to your TCL 30 V 5G.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

TCL 30 V 5G - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your TCL 30 V 5G.

Wi-Fi & Network

TCL 30 V 5G - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your TCL 30 V 5G with other Wi-Fi capable devices.

TCL 30 V 5G - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your TCL 30 V 5G.

TCL 30 V 5G - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your TCL 30 V 5G.

TCL 30 V 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your TCL 30 V 5G to auto-switch between Wi-Fi and mobile data.

TCL 30 V 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your TCL 30 V 5G.

TCL 30 V 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your TCL 30 V 5G.

TCL 30 V 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your TCL 30 V 5G.

TCL 30 V 5G - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your TCL 30 V 5G.

TCL 30 V 5G - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your TCL 30 V 5G.

TCL 30 V 5G - Restart Device

Here's how to restart your TCL 30 V 5G if it crashes and resets, freezes or runs slowly.

TCL 30 V 5G - Restart in Safe Mode

Here's how to restart your TCL 30 V 5G into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

TCL 30 V 5G - Tethered Modem Connection

Here's how to use your TCL 30 V 5G as a modem to connect to the internet via USB or Bluetooth.

TCL 30 V 5G - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your TCL 30 V 5G on or off.

TCL 30 V 5G - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your TCL 30 V 5G on or off.