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Motorola moto g7 power - Support Overview

Find device-specific support and online tools for your moto g7 power.
Troubleshoot moto g7 power
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto g7 power User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

moto g7 power - Activate / Set Up Device

Here's how to quickly set up your moto g7 power.

moto g7 power - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your moto g7 power.

moto g7 power - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto g7 power if you're not receiving email and app notifications.

moto g7 power - Create a New Google Account

Here's how to create a new Google (Gmail) account with your moto g7 power.

moto g7 power - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto g7 power on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto g7 power - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto g7 power and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Motorola moto G7 Power Simulator: Adjusting your display size

A visual walkthrough for adjusting your display size on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Adjusting your font size

Learn how to adjust your font size on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Charging Your Phone

Learn how to charge your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Getting to know the back of your device

Discover more about the back of your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using TalkBack

Learn how to use TalkBack on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using accessibility shortcuts

A visual walkthrough for using accessibility on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using screen magnification

A visual walkthrough for using screen magnification on your Motorola moto G7 Power.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto g7 power - Turn Power Saver On / Off

Here's how to turn 'Battery Saver' on or off to help manage battery performance for your moto g7 power.

moto g7 power - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto g7 power.

moto g7 power - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g7 power.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Motorola moto G7 Power Simulator: Pairing with a Bluetooth® Device

See how to pair your Motorola moto G7 Power with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto g7 power - Send Contact via Bluetooth

Here's how to share a contact via Bluetooth on your moto g7 power.

moto g7 power - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g7 power on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Motorola moto G7 Power Simulator: Activating Wi-Fi Calling

Learn how to activate wi-fi calling on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Calling a Contact

An interactive guide on how to call a contact using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Calling a New Number

Discover how to use your Motorola moto G7 Power to call a new number.

Motorola moto G7 Power Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Calling with video

Learn how to video call on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Turning HD Voice On and Off

Learn how to turn HD voice on and off on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using speakerphone

Discover how to use the speakerphone on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Motorola moto G7 Power.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g7 power - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto g7 power.

moto g7 power - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your moto g7 power.

moto g7 power - Call a Number

Here's how to place a call from your moto g7 power.

moto g7 power - Redial

Here's how to manually redial a number previously called from your moto g7 power.

moto g7 power - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto g7 power.

moto g7 power - Place a Conference Call

Here's how to place a conference call from your moto g7 power.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Motorola moto G7 Power Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Recording a Video

Learn how to record a video using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Taking a Picture

Discover how to take a photo using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Motorola moto G7 Power.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto g7 power - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g7 power.

moto g7 power - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto g7 power and a computer.

moto g7 power - Record and Share a Video

Here's how to record and send a video using your moto g7 power.

moto g7 power - Share Picture from Gallery

Here's how to share a saved picture from your moto g7 power.

moto g7 power - Share Video from Gallery

Here's how to share a saved video from your moto g7 power.

moto g7 power - Take and Share a Picture

Here's how to take and share a picture from your moto g7 power.

moto g7 power - View Pictures / Videos

Here's how to view pictures and / or videos on your moto g7 power.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto g7 power - USB Debugging Mode

Here's how to facilitate a connection between your moto g7 power and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Motorola moto G7 Power Simulator: Adding a Contact

Learn how to add a new contact to your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Motorola moto G7 Power without looking at it.

Motorola moto G7 Power Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Motorola moto G7 Power.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto g7 power - Add a Contact

Here's how to add a contact to your moto g7 power.

moto g7 power - Contact Display Options

Here's how to configure how your contacts display on your moto g7 power.

moto g7 power - Delete a Contact

Here's how to remove a contact from your moto g7 power.

moto g7 power - Edit a Contact

Here's how to edit a contact on your moto g7 power.

moto g7 power - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g7 power.

moto g7 power - Send Contact via Bluetooth

Here's how to share a contact via Bluetooth on your moto g7 power.

moto g7 power - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g7 power was imported from.

moto g7 power - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your moto g7 power to an SD / Memory card.

moto g7 power - Import Contacts from SD / Memory Card

Here's how to import your contacts from your SD / Memory card on your moto g7 power.

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto g7 power - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto g7 power on or off.

moto g7 power - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your moto g7 power.

moto g7 power - Turn Data On / Off

Here's how to turn mobile data for your moto g7 power on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto g7 power - Set Date and Time

If your moto g7 power shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

moto g7 power - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your moto g7 power.

moto g7 power - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto g7 power.

moto g7 power - View Phone Number

Here's how to view the mobile number for your moto g7 power.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Motorola moto G7 Power Simulator: Accessing Settings

Explore how to access settings on your Motorola moto G7 Power to change alert sounds, turn off GPS and more.

Motorola moto G7 Power Simulator: Adding an Account

Explore how to add an account on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Motorola moto G7 Power by adjusting the screen timeout.

Motorola moto G7 Power Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Changing the Ringtone

Learn how to change the ringtone on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Configuring Location Settings

Learn how to manage location settings on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Managing Data Usage

Discover how to manage data usage on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Removing an Account

Explore how to remove an account on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Setting the Phone to Silent

Explore ways to mute your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Motorola moto G7 Power to Airplane mode.

Motorola moto G7 Power Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Motorola moto G7 Power's battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto g7 power - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your moto g7 power.

moto g7 power - Manage Do Not Disturb Settings

If your moto g7 power isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

moto g7 power - Reset All Settings

If your moto g7 power crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

moto g7 power - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g7 power, view this info.

moto g7 power - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto g7 power.

moto g7 power - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto g7 power doesn't rotate or flip.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Motorola moto G7 Power Simulator: Forwarding an Email

Learn how to forward an email on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Replying to an Email

Discover how to reply to an email on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Sending an Email to a Group

See how to send a group email on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Setting Up Corporate Email

Learn how to access your work email on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Setting Up Personal Email

See how to access your existing email account on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Switching Between Email Accounts

See how to access different email accounts on your Motorola moto G7 Power.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto g7 power - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto g7 power.

moto g7 power - Compose and Send Email Message

Here's how to create and send an email message from your moto g7 power.

moto g7 power - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto g7 power.

moto g7 power - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your moto g7 power.

moto g7 power - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto g7 power.

moto g7 power - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your moto g7 power.

moto g7 power - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto g7 power.

moto g7 power - Manage Corporate Email Settings

Here's info on updating work email server settings for your moto g7 power.

moto g7 power - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto g7 power.

moto g7 power - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your moto g7 power.

moto g7 power - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto g7 power.

moto g7 power - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto g7 power.

moto g7 power - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto g7 power.

Find My Phone

Find My Device - Android™ - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

moto g7 power - Turn GPS Location On / Off

Here's how turn GPS location for your moto g7 power on or off.

Google Backup & restore

moto g7 power - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto g7 power.

Home Screen

Motorola moto G7 Power Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Motorola moto G7 Power for quick access to them.

Motorola moto G7 Power Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Motorola moto G7 Power to help organize your apps.

Motorola moto G7 Power Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Adding emergency information to your Lock screen

Learn to add emergency information to the screen on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Motorola moto G7 Power.

moto g7 power - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto g7 power.

moto g7 power - View / Manage Home Screen Panels

Here's how to view / add / remove panels for your moto g7 power.

Hotspot

moto g7 power - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your moto g7 power.

moto g7 power - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your moto g7 power.

moto g7 power - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto g7 power on or off.

moto g7 power - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's what to check if you're having issues connecting to the Mobile Hotspot on your moto g7 power.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Motorola moto G7 Power Simulator: Bookmarking a Website

Learn how to bookmark a website on your Motorola moto G7 Power, so it's easy to find later.

Motorola moto G7 Power Simulator: Navigating to a Website

Discover how to find a website using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Motorola moto G7 Power.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto g7 power - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your moto g7 power.

moto g7 power - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g7 power to auto switch between Wi-Fi and mobile data.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Motorola moto G7 Power Simulator: Changing the Language

Discover how to change the language settings on your Motorola moto G7 Power.

moto g7 power - Language Selection

Here's how to change the language used on your moto g7 power.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Motorola moto G7 Power Simulator: Setting Screen Security

A visual guide for setting screen security on your Motorola moto G7 Power to help protect your private information.

Motorola moto G7 Power Simulator: Unlocking the Screen

See how to unlock the screen on your Motorola moto G7 Power.

moto g7 power - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto g7 power.

moto g7 power - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto g7 power.

moto g7 power - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto g7 power.

moto g7 power - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your moto g7 power.

moto g7 power - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g7 power when the screen is locked.

moto g7 power - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your moto g7 power.

moto g7 power - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition for your moto g7 power.

moto g7 power - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g7 power.

moto g7 power - Unlock Screen

Here's how to unlock the screen on your moto g7 power.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto g7 power - Check Device Storage

Here's how to check available space if your moto g7 power runs slowly / crashes, apps freeze or you can't save media.

moto g7 power - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto g7 power.

moto g7 power - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g7 power.

moto g7 power - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g7 power to an SD / memory card.

moto g7 power - Turn Phone Storage Encryption On / Off

Here's how to turn phone storage encryption on or off for your moto g7 power.

moto g7 power - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your moto g7 power to an SD / Memory card.

moto g7 power - Import Contacts from SD / Memory Card

Here's how to import your contacts from your SD / Memory card on your moto g7 power.

moto g7 power - Remove SD / Memory Card

Here's how to remove the SD / memory card from your moto g7 power.

Mobile Hotspot

Motorola moto G7 Power Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Motorola moto G7 Power as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Motorola moto G7 Power Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Split Screen

See how to use split screen on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using picture-in-picture

See how to use picture-in-picture on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Motorola moto G7 Power.

moto g7 power - Use Multi Window

Here's how to use two apps simultaneously on your moto g7 power.

Operating System & Software

Motorola moto g7 power Software Update

Get instructions on how to download the latest software update for performance improvements to your moto g7 power, including the latest security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

moto g7 power - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g7 power if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto g7 power - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto g7 power if the screen freezes or call, app, audio or sync issues occur.

moto g7 power - Install Device Software Update

Here's how to check for or to install software updates on your moto g7 power.

moto g7 power - View Software Version

Here's how to view the software version your moto g7 power is running.

SIM Card

Motorola moto G7 Power Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Motorola moto G7 Power.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto g7 power - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto g7 power or turn it on or off.

moto g7 power - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g7 power.

moto g7 power - View SIM Card Number

Here's how to view the SIM card number associated with your moto g7 power.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Motorola moto G7 Power Simulator: Setting Up Moto Actions

Learn how to set up Moto Actions on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Moto Display

A visual walkthrough on how to use Moto Display on your Motorola moto G7 Power.

Sounds, Volume & Audio

moto g7 power - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto g7 power.

moto g7 power - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto g7 power.

moto g7 power - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g7 power.

moto g7 power - Volume Controls

Here's how to adjust the volume if your moto g7 power doesn't vibrate or play sounds when receiving calls / messages.

moto g7 power - Vibrate Mode

Here's how to turn vibrate mode for your moto g7 power on or off.

Status Indicators/Lights

moto g7 power - View Signal Strength

Here's how to view signal strength on your moto g7 power.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

moto g7 power - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your moto g7 power.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto g7 power - Auto Receive Messages

Here's how to check settings on your moto g7 power if you're not receiving your picture / video messages.

moto g7 power - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your moto g7 power.

moto g7 power - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto g7 power.

moto g7 power - Delete Messages

Here's how to delete text messages from your moto g7 power via the Messages app.

moto g7 power - Set Default Messaging App

Here's how to set the default messaging app on your moto g7 power.

moto g7 power - Text Message Notification Settings

Here's how to turn text message notifications for your moto g7 power on or off via the Messages app.

moto g7 power - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto g7 power via the Messages app.

moto g7 power - View Text Messages

Here's how to view text messages via the Messages app on your moto g7 power.

moto g7 power - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g7 power.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Motorola moto G7 Power Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Planning Your Day

Discover how to do plan your day with your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Motorola moto G7 Power.

Motorola moto G7 Power Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Motorola moto G7 Power.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto g7 power - Capture a Screenshot

Here's how to capture a screenshot on your moto g7 power.

moto g7 power - Set Up Printing

Here's info on how to set up and add a printer to your moto g7 power.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto g7 power - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your moto g7 power.

moto g7 power - Manage TTY Settings

Here's how to change the TTY settings on your moto g7 power.

Wallpapers/Theme

Motorola moto G7 Power Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Motorola moto G7 Power.

Wi-Fi & Network

Motorola moto G7 Power Simulator: Connecting to a Wi-Fi Network

Learn how to use your Motorola moto G7 Power to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g7 power - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g7 power.

moto g7 power - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto g7 power.

moto g7 power - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g7 power.

moto g7 power - Remove Wi-Fi Connection

Here's how to delete a saved fingerprint from your moto g7 power.

moto g7 power - Reset Network Settings

Here's how to reset settings if your moto g7 power can't connect to data or send / receive messages.

moto g7 power - Tethered Modem Connection

Here's how to use your moto g7 as a modem to connect to the internet via USB or Bluetooth.

moto g7 power - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g7 power with other Wi-Fi capable devices.

moto g7 power - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g7 power.

moto g7 power - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g7 power on or off.