Contact Information

Wireless

Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or
*611 from your wireless phone

8:00 am to 9:00 pm EST 
Monday - Friday
 

Fios & Traditional Phone

Verizon Center for Customers with Disabilities
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST

Monday - Friday
Email: vccd@verizon.com

Auditory Support

Intro - Auditory Support

Description 

For customers who are deaf or hard of hearing, Verizon offers assistance such as text-to-411 and free 411 service. Find plans, services and tools made for the way you communicate.

Headline Color 
Black

Unlimited Plans are a great option for many customers. They include unlimited data, talk and text. And with HD video streaming and mobile hotspot included for no extra charge, you'll get all the data you need.

Our Unlimited Plans include:

  • Unlimited data
  • Unlimited Talk & Text
  • HD video streaming
  • Mobile hotspot
  • Mexico & Canada service
  • Military discount eligible

Check out our Unlimited Plans

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Unlimited FAQs

How does the line access fee work with my smartphone device payment?

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

What happens if I use more than 22 GB of data?

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Will customers on the unlimited plan still be eligible to receive employee and business discounts?

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

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Verizon Wireless offers free 411 search for customers with certain disabilities.

To qualify for free 411 search, you will need to submit an application along with verification of your eligibility.

Please note: Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible.

Application for free 411 service (PDF)

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Depending on your location, you may be able to text 911 in an emergency instead of calling.

You can check with your local public safety officials to learn if the local 911 center is prepared to accept text-to-911 messages. Public information lines, such as 211 or 311, may also have more information on text-to-911 service availability. And the FCC’s website maintains some information at www.fcc.gov/text-to-911.

Some important things to know about text-to-911
Voice calls remain the best way to contact 911, as a phone conversation allows an emergency dispatcher to quickly gather important facts about your situation, such as your location, and talk you through any necessary steps.
 
Texting, on the other hand, is not always instantaneous and therefore it may take slightly longer to dispatch emergency services. Texts must first be typed and sent by the person requesting emergency services and then read by the dispatcher, who will then need to reply via text.
 
Other things to keep in mind about text-to-911 service:
  • If a text is sent to a dispatch center that is not equipped for text-to-911, you will receive an auto reply instructing you to call the 911 center.
  • Text-to-911 requires the use of text messaging service provided by Verizon Wireless. Other messaging apps may not support text-to-911.
  • The character limit for all text messages is 160.
  • Make sure to include the nature of your emergency in your message and be as clear and concise as possible. Do not use slang or abbreviations.
  • Always provide your location, as your location can only be approximated through a text.
  • You need to be in range of Verizon Wireless cell towers to send a text.
  • Do not attach pictures, video, other attachments or other recipients to the message.
  • Text-to-911 is for emergency use only. 

Can you text to 911? Read an article about Verizon's commitment to public safety

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Verizon offers many phone models that meet the FCC’s standards for hearing aid compatibility.

When choosing a phone, it’s recommended that you test it for compatibility with your hearing aid before purchasing. In other words, try before you buy.

All Verizon Wireless stores have M-rated and T-rated handsets available for you to try in-store. Please visit the Verizon Wireless store locator to find a store near you.

Hearing-aid compatible phones

Here is a list of Verizon Wireless' hearing-aid compatible phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Smartphones


Brand

Smartphones

HAC Rating

Apple

iPhone X

M3/T4

Apple

iPhone 8

M3/T4

Apple

iPhone 8 Plus

M3/T4

Apple

IPhone 7 Plus

M3/T4

Apple

iPhone SE

M3/T4

Apple

iPhone 6s

M3/T4

Samsung

Galaxy S9

M4/T3

Samsung

Galaxy S9 Plus

M4/T3

Samsung

Galaxy S8

M3/T4

Samsung

Galaxy S8 +

M3/T4

Samsung

Galaxy S7

M3/T4

Samsung

Galaxy S7 Edge

M4/T3

Samsung

Galaxy S7 Note 5

M4/T3

Samsung

Galaxy S6

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Samsung

Galaxy S5

M3/T3 for CDMA/LTE air interfaces

Motorola

Droid Turbo 2-Designed by You

M4/T4

Motorola

Droid MAXX 2

M3/T3

Motorola

Droid Turbo 2

M4/T4

Motorola

Droid Turbo in Ballistic Nylon

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Motorola

Droid Turbo

M4/T3 for CDMA/LTE/GSM/UMTS air interfaces

Motorola

Droid Mini

M3/T4 for CDMA/LTE

BlackBerry

BlackBerryPRIV

M3/T4

HTC

HTC Desire 626

M4/T4

HTC

HTC One M9

M4/T4 for CDMA/LTE/GSM/UMTS air interfaces

HTC

HTC Desire 526

M4/T3

HTC

HTC Desire 612

M4/T3

LG

LG Lancet for Android

M3/T4

LG

LG V10

M4/T4

LG

LG G5

M3/T3

LG

LG G Vista

M4/T4

LG

LG Lancet

M3/T3

LG

LG G4

M3/T4

LG

LG G7 ThinQ

M4/T3

Kyocera

DuraForce PRO

M4/T3

Microsoft

Lumia 735

M4/T3

BlackBerry

BlackBerry Classic

M3/T4

BlackBerry

BlackBerry Classic Non Camera

M3/T4

Google

Google Pixel

M4/T4

Google

Google Pixel XL

M4/T4

Google

Google Pixel 2

M4/T3

Google

Google Pixel 2XL

M4/T3

Basic Phones


Brand

Basic Phones

HAC Rating

LG

LG Revere 3

M4/T4

LG

LG Cosmos 3

M4/T4

LG

LG Extravert 2

M4/T4

LG

LG Terra

M4/T4

LG

LG Exalt LTE

M4/T4

LG

LG Exalt 2

M4/T4

Kyocera

Kyocera Cadence LTE

M4/T4

Kyocera

Kyocera DuraXV Plus

M4/T4

Kyocera

Kyocera Dura XV Plus Non Camera

M4/T4

Samsung

LG Terra

M3/T4

Sonim

Sonim XP5

M3/T4

ZTE

Cymbal LTE®

M4/T4

A note on new technologies

Phones and mobile devices that incorporate new technologies may not yet be tested for hearing aid compatibility. Those devices will be labeled with the following information:

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider about its return and exchange policies and for information on hearing aid compatibility.

Using TTY (teletype) with Verizon Wireless

Verizon Wireless’ digital network supports TTY-compatible devices. For information on how to use TTY service on your device, visit Verizon Wireless Support.

Please note that not all wireless phones are TTY compatible. To verify that your device is TTY compatible, please refer to its user guide. 

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More about Hearing Aid Compatibility (HAC) ratings

M-Rating

Phones are given an M-rating based on their radio frequency (RF) emissions level and signal quality. Phones with a higher M-rating have a lower RF emissions level and a higher signal quality.

  • M-ratings range from M1 to M4, with M4 being the best.
  • Customers who plan to listen to phone calls with their hearing aids in microphone mode (M mode) should look for a phone with an M-rating of M3 or M4.
  • Your phone and your hearing aid will each have their own M-rating.
  • For the best experience, it is recommended that the phone’s M-rating and the hearing aid’s M-rating add up to at least 5.

T-Rating

Phones are given a T-rating based on their ability to operate with telecoil-equipped hearing aids. A telecoil is a small device built into some hearing aids that allows for a better experience when using a telephone or listening device.

  • T-ratings range from T1 to T4, with T4 being the best.
  • Customers who plan to listen to phone calls with their hearing aids in telecoil mode (T mode) should look for a phone with a T-rating of T3 or T4.
  • If your hearing aid is equipped with a telecoil, it will have its own T-rating.
  • For the best experience, it is recommended that the phone’s T-rating and the hearing aid’s T-rating add up to at least 5.
  • To use telecoil mode (T mode) on your telecoil-equipped hearing aid, switch the hearing aid to the T position. Or, press a button on the hearing aid to select the telecoil setting.
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Verizon offers Fios TV guides and channel lineups in several formats to suit your needs.

To download a PDF of the following materials in large print, just click the link below:

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Other Resources

Would you prefer a printed copy be sent to you?

You can also request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

You can also choose to have your channel lineup read to you.

By enabling Text to Speech on your compatible set-top box, your channel lineup can be read to you through your TV.

Learn how to enable Text to Speech 

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If you have a visual, reading or physical disability that prevents you from using a telephone or a telephone directory with your landline phone, Verizon can help.

To submit an application for special services, simply choose your state of residence below, fill out the application and mail it to the address located at the bottom of the form.

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To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.

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To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

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Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.

With standard text messaging or, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.

Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)

Real-time text is available on the following Verizon Wireless devices:

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    Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the Image of the Asterisk Button on the Fios Remote Control  Photo of Fios Asterisk on the remote control button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off:

    1.   Press the Menu button on your remote control
    2.  Select Settings
    3.  Select System
    4.  Select Accessibility
    5.  Select Closed Captions
    6.  Highlight Service Selection and press the OK button
    7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
        - CC1 = primary language the show is broadcast in (usually English)
        - CC2 = secondary language the show is broadcast in (usually Spanish if available)
        - CC3 thru CC6 (additional languages)
    8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
    to confirm

    For more information on closed captioning, visit the Fios Support Section

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