Contact Information

Wireless

Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or
*611 from your wireless phone

8:00 am to 9:00 pm ET 
Monday - Friday
 

Fios & Traditional Phone

Verizon Center for Customers with Disabilities
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST

Monday - Friday
Email: vccd@verizon.com

Auditory Support

Intro - Auditory Support

Description 

For customers who are deaf or hard of hearing, Verizon offers assistance such as single-button closed captioning for Fios TV and free 411 service. Find plans, services and tools made for the way you communicate.

Headline Color 
Black

Unlimited Plans are a great option for many customers. They include unlimited data, talk and text. And with HD video streaming and mobile hotspot included for no extra charge, you'll get all the data you need.

Our Unlimited Plans include:

  • Unlimited data
  • Unlimited Talk & Text
  • HD video streaming
  • Mobile hotspot
  • Mexico & Canada service
  • Military discount eligible

Check out our Unlimited Plans

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Unlimited FAQs

How does the line access fee work with my smartphone device payment?

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

What happens if I use more than 22 GB of data?

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Will customers on the unlimited plan still be eligible to receive employee and business discounts?

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

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Prepaid Plans are an excellent choice for customers who don’t want a long-term commitment or would like to avoid the inconvenience of a credit check. Get all the benefits of the best network without an annual contract.

There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.

Our prepaid plans include:

  • Unlimited U.S. Talk & Text
  • Carryover Data
  • Unlimited Text to over 200 international destinations
  • Mobile hotspot tethering

Check out our Prepaid Plans

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Prepaid FAQs

What is Verizon Wireless prepaid service?

Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.

 

Where can I use my prepaid service?

Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

  1. Go to our interactive coverage map.
  2. Tap or click the Menu icon in the top left corner of the map.
  3. Select Prepaid.

The prepaid coverage map will display.

Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

 

What phones can I use with Verizon Wireless prepaid service?

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

  1. Go to the Bring Your Own Device page.
  2. Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
  3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

Learn more about bringing your own device on our Bring Your Own Device FAQs page.

What is Carryover Data?

Carryover Data lets you keep your unused, high speed data until the end of the following month. It's available on the following plans for prepaid smartphones*:

  • $30 Monthly
  • $40 Monthly
  • $50 Monthly
  • $60 Monthly

Carryover Data will expire after 30 days or if your plan isn't renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

Learn more in our Carryover Data FAQs.

*Carryover Data is also included on select older prepaid smartphone plans that are no longer available.

 

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Verizon Wireless offers free 411 search for customers with certain disabilities.

To qualify for free 411 search, you will need to submit an application along with verification of your eligibility.

Please note: Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible.

Application for free 411 service (PDF)

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Verizon offers many phone models that meet the FCC’s standards for hearing aid compatibility.

When choosing a phone, it’s recommended that you test it for compatibility with your hearing aid before purchasing. In other words, try before you buy.

All Verizon Wireless stores have M-rated and T-rated handsets available for you to try in-store. Please visit the Verizon Wireless store locator to find a store near you.

Hearing-aid compatible phones

Here is a list of Verizon Wireless' hearing-aid compatible phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Smartphones


Brand

Phone

HAC Rating

Apple

iPhone X

M3/T4

Apple

iPhone 8

M3/T4

Apple

iPhone 8 Plus

M3/T4

Apple

iPhone 7 Plus

M3/T4

Apple

iPhone SE

M3/T4

Apple

iPhone 6s

M3/T4

Samsung

Galaxy Note9

M4/T3

Samsung

Galaxy S9

M4/T3

Samsung

Galaxy S9+

M4/T3

Samsung

Galaxy S8

M3/T4

Samsung

Galaxy S8+

M3/T4

Samsung

Galaxy S7

M3/T4

Samsung

Galaxy S7 Edge

M4/T3

Motorola

Droid MAXX 2

M3/T3

Motorola

Droid Turbo 2

M4/T4

LG

LG G7 ThinQ

M4/T3

Kyocera

DuraForce PRO

M4/T3

Google

Google Pixel 2

M4/T3

Google

Google Pixel 2XL

M4/T3

Basic Phones


Brand

Phone

HAC Rating

LG

LG Exalt LTE

M4/T4

Kyocera

Kyocera Cadence LTE

M4/T4

Kyocera

Kyocera Dura XV Plus Non Camera

M4/T4

Sonim

Sonim XP5

M3/T4

A note on new technologies

Phones and mobile devices that incorporate new technologies may not yet be tested for hearing aid compatibility. Those devices will be labeled with the following information:

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider about its return and exchange policies and for information on hearing aid compatibility.

Using TTY (teletype) with Verizon Wireless

Verizon Wireless’ digital network supports TTY-compatible devices. For information on how to use TTY service on your device, visit Verizon Wireless Support.

Please note that not all wireless phones are TTY compatible. To verify that your device is TTY compatible, please refer to its user guide. 

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More about Hearing Aid Compatibility (HAC) ratings

M-Rating

Phones are given an M-rating based on their radio frequency (RF) emissions level and signal quality. Phones with a higher M-rating have a lower RF emissions level and a higher signal quality.

  • M-ratings range from M1 to M4, with M4 being the best.
  • Customers who plan to listen to phone calls with their hearing aids in microphone mode (M mode) should look for a phone with an M-rating of M3 or M4.
  • Your phone and your hearing aid will each have their own M-rating.
  • For the best experience, it is recommended that the phone’s M-rating and the hearing aid’s M-rating add up to at least 5.

T-Rating

Phones are given a T-rating based on their ability to operate with telecoil-equipped hearing aids. A telecoil is a small device built into some hearing aids that allows for a better experience when using a telephone or listening device.

  • T-ratings range from T1 to T4, with T4 being the best.
  • Customers who plan to listen to phone calls with their hearing aids in telecoil mode (T mode) should look for a phone with a T-rating of T3 or T4.
  • If your hearing aid is equipped with a telecoil, it will have its own T-rating.
  • For the best experience, it is recommended that the phone’s T-rating and the hearing aid’s T-rating add up to at least 5.
  • To use telecoil mode (T mode) on your telecoil-equipped hearing aid, switch the hearing aid to the T position. Or, press a button on the hearing aid to select the telecoil setting.
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Verizon offers Fios TV guides and channel lineups in several formats to suit your needs.

To download a PDF of the following materials in large print, just click the link below:

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Other Resources

Would you prefer a printed copy be sent to you?

You can also request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

You can also choose to have your channel lineup read to you.

By enabling Text to Speech on your compatible set-top box, your channel lineup can be read to you through your TV.

Learn how to enable Text to Speech 

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If you have a visual, reading or physical disability that prevents you from using a telephone or a telephone directory with your landline phone, Verizon can help.

To submit an application for special services, simply choose your state of residence below, fill out the application and mail it to the address located at the bottom of the form.

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To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.

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To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8:30 am to 5:30 pm ET, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

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Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.

With standard text messaging or, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.

Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)

Real-time text is available on the following Verizon Wireless devices:

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    Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the Image of the Asterisk Button on the Fios Remote Control  Photo of Fios Asterisk on the remote control button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off:

    1.   Press the Menu button on your remote control
    2.  Select Settings
    3.  Select System
    4.  Select Accessibility
    5.  Select Closed Captions
    6.  Highlight Service Selection and press the OK button
    7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
        - CC1 = primary language the show is broadcast in (usually English)
        - CC2 = secondary language the show is broadcast in (usually Spanish if available)
        - CC3 thru CC6 (additional languages)
    8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
    to confirm

    For more information on closed captioning, visit the Fios Support Section

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