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Samsung Galaxy S9+ - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S9+.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy S9 / S9+ - Activate / Set Up Device

Here's how to quickly set up your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ Quick Reference Guide (PDF)

Learn the basics about how to set up and use your phone. Find commonly used screen buttons, phone ports and home screen navigation.

Samsung Galaxy S9 / S9+ User Guide (PDF)

This User Guide can help you get the most out of your device, like Home Screen features, shortcuts, notification area, navigation, setup and advanced use.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Samsung Galaxy S9 / S9+

Learn how to set up your new Samsung Galaxy S9 / S9+ with important features and functions. Get the most out of your new phone with this list of practical tips.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: Add App Account Logins on Your Samsung Galaxy S9 and S9+
(length: 0:49)

Watch this video to learn how to activate your downloaded app accounts using Cloud.
Length: 0:49

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)

Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)

Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: Unbox Your Samsung Galaxy S9 and S9+
(length: 1:09)

See what's included in the box when you purchase the brand new Galaxy S9 and S9+. Watch this video to learn more.
Length: 1:09

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)

Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy S9 / S9+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S9 / S9+ to an SD / Memory Card.

Samsung Galaxy S9 / S9+ - Move Music Files from Device

Here's how move music from your S9 to a computer.

Samsung Galaxy S9 / S9+ - Move Music Files to Device

Here's how move music from a computer to your S9.

Samsung Galaxy S9 / S9+ - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Galaxy S9 / S9+ to a computer.

Samsung Galaxy S9 / S9+ - Move Pictures / Videos to Device

Here's how to move pictures and videos from a computer to your S9.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Share Content Using Smart Things on Your Samsung Galaxy S9 and S9+
(length: 0:39)

Learn to use Smart Things for sharing content from one device to another when you're on the same WiFi network with your Galaxy S9 or S9+. Watch this video to learn how.
Length: 0:39

Video: Transfer Content With Smart Switch on Your Samsung Galaxy S9 and S9+
(length: 0:55)

Use the USB to transfer data from your old device to you new Galaxy S9 or S9+ with Smart Switch. Watch this video to learn how.
Length: 0:55

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy S9+ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S9+.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S9 / S9+ - Extend Battery Life

Here's how to extend battery life on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Battery Info

Here's battery info info for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy S9 / S9+.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S9 / S9+ - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S9 / S9+ using Bluetooth.

Samsung Galaxy S9 / S9+ - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S9 / S9+ on or off and make it visible to other devices for pairing.

Samsung Galaxy S9+ Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy S9+ with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S9 / S9+ - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Call a Number

Here's how to place a call using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage DTMF Tones

Here's how to configure DTMF tones for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Place a Conference Call

Here's how to place a multi-party conference call using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Redial

Here's how to redial a number on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Call History

Here's how to view and reset the call history for your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S9+ to call a new number.

Samsung Galaxy S9+ Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S9+.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S9 / S9+ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Galaxy S9 / S9+ to a computer.

Samsung Galaxy S9 / S9+ - Move Pictures / Videos to Device

Here's how to move pictures and videos from a computer to your S9.

Samsung Galaxy S9 / S9+ - Record and Share a Video

Here's how to record and send a video using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S9+.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Video: Create an AR Avatar Emoji on Your Samsung Galaxy S9 and S9+
(length: 1:01)

Watch this video to learn how to create a digital avatar on your Galaxy S9 or S9+ with AR Emoji.
Length: 1:01

Video: Slow Motion Video Tips for Your Samsung Galaxy S9 and S9+
(length: 1:00)

Learn how to create super slow motion videos with the 960 FPS camera mode of your Galaxy S9 or S9+. Watch this video to see how.
Length: 1:00

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S9 / S9+ - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S9 / S9+ and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy S9 / S9+ - Add a Contact

Here's how to add a contact to your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Contact Display Options

Here's how to manage contact display options for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Delete a Contact

Here's how to remove a contact from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Edit a Contact

Here's how to edit a contact on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S9 / S9+ using Bluetooth.

Samsung Galaxy S9+ Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy S9+ without looking at it.

Samsung Galaxy S9+ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S9+.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S9 / S9+ - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Data On / Off

Here's how to turn the mobile data for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S9 / S9+ uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S9 / S9+ - Set Date and Time

If your Galaxy S9 / S9+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S9 / S9+ - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Phone Number

Here's how to view the phone number for your Galaxy S9 / S9+.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S9 / S9+ - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Brightness, Font Size, Screen timeout, etc.) for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage Do Not Disturb Settings

If your Galaxy S9 / S9+ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S9 / S9+ - Reset All Settings

If your Galaxy S9 / S9+ crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy S9 / S9+ - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Airplane Mode On / Off

Here's how to turn airplane mode for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Turn Download Booster On / Off

Here's how to turn 'Download booster' for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy S9 / S9+ doesn't rotate or flip.

Samsung Galaxy S9 / S9+ - View Device Screen on TV

Here's how to display content from your Galaxy S9 / S9+ on a TV or another media device.

Samsung Galaxy S9+ Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy S9+ to change alert sounds, turn off GPS and more.

Samsung Galaxy S9+ Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adding an Account

Discover how to add an account on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy S9+ by adjusting the screen timeout.

Samsung Galaxy S9+ Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Removing an Account

Discover how to remove an account on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S9+ to Airplane mode.

Samsung Galaxy S9+ Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy S9+'s battery life for the most important functions.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S9 / S9+ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Delete Email Messages

Here's how to delete email messages from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage Corporate Email Settings

Here's how to update work email server settings for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove a work email account from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Corporate Email

Here's how to add a work email account to your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy S9+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy S9 / S9+ - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S9 / S9+ on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S9 / S9+ - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S9 / S9+.

Google Backup & restore

Samsung Galaxy S9 / S9+ - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S9 / S9+.

Home Screen

Samsung Galaxy S9 / S9+ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Mode Change

Here's how to change the Home screen layout on your Galaxy S9 / S9+ if it looks different.

Samsung Galaxy S9 / S9+ - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy S9+ for quick access to them.

Samsung Galaxy S9+ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy S9+ to help organize your apps.

Samsung Galaxy S9+ Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy S9+.

Hotspot

Samsung Galaxy S9 / S9+ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S9 / S9+ on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S9 / S9+ - Change the Browser Start / Home Page

Here's how to change the browser start page for your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S9+, so it's easy to find later.

Samsung Galaxy S9+ Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S9+.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S9 / S9+ - Language Selection

Here's how to change the language used on your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S9+.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S9 / S9+ - Add Additional Fingerprints

Here's how to add saved fingerprints for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S9 / S9+ when the screen is locked.

Samsung Galaxy S9 / S9+ - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Intelligent Scan Recognition

Here's how to set up or remove Intelligent scan eye and facial recognition, to unlock your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Iris Recognition

Here's how to set up or remove Iris recognition to unlock your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Off Screen Lock

Here's how to disable the screen lock setting (PIN, pattern, etc.) on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Unlock Screen

To unlock the screen on your Galaxy S9 / S9+, check out this info.

Samsung Galaxy S9+ Simulator: Charging Your Device

See how to charge your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S9+ to help protect your private information.

Samsung Galaxy S9+ Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using a Fingerprint Lock

Learn how to use your finger to lock your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using an Intelligent Scan Lock

A visual guide for using intelligent scan lock on your Samsung Galaxy S9+ to help protect your private information.

Video: Use Intelligent Scan Lock on Your Samsung Galaxy S9 and S9+
(length: 0:50)

Watch this video to see how to keep your Galaxy S9 or S9+ secure with Intelligent Scan lock. It's easy to set up.
Length: 0:50

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S9 / S9+ - Check Device Storage

Here's how to check available storage space for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Clear Random Access Memory (RAM)

Here's how to clear memory (RAM) on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory Card into your GalaxyS9 / S9+.

Samsung Galaxy S9 / S9+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S9 / S9+ to an SD / Memory Card.

Mobile Hotspot

Samsung Galaxy S9+ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S9+ as a Mobile Hotspot, so you can share your data connection with other devices.

Samsung Galaxy S9+ Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using Android Beam on your Samsung Galaxy S9+.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S9 / S9+ - Move Music Files from Device

Here's how move music from your S9 to a computer.

Samsung Galaxy S9 / S9+ - Move Music Files to Device

Here's how move music from a computer to your S9.

Navigating & Multitasking

Samsung Galaxy S9 / S9+ - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Picture-in-Picture

Learn how to use picture in picture on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy S9+.

Near Field Communication (NFC)

Samsung Galaxy S9 / S9+ - Tap & Pay

Here's how to use Tap & Pay on the Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy S9 / S9+ to another NFC-capable device.

Samsung Galaxy S9 / S9+ - Turn Android Beam On / Off

Here's how to turn Android Beam for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Turn NFC On / Off

Here's how to turn NFC capabilities for your Galaxy S9 / S9+ on or off.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy S9 / S9+ - Factory Data Reset (Powered Off)

Here's how to factory reset your Galaxy S9 / S9+ if it is unresponsive or won't power on.

Samsung Galaxy S9 / S9+ - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S9 / S9+ if the screen is blank / frozen, or call, app, audio or sync issues occur.

Samsung Galaxy S9 / S9+ - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Software Version

Here's how to view the software version your Galaxy S9 / S9+ is running.

Samsung Galaxy S9+ - Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S9+, including current Android security patches.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S9 / S9+ - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card into your S9 Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn SIM PIN On / Off

Here's how to turn SIM lock for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy S9+.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Insert or Remove the SIM and SD Card on Your Samsung Galaxy S9 and S9+
(length: 0:38)

Watch this video to see how easy it is to insert or remove a SIM and SD card on the Galaxy S9 or S9+.
Length: 0:38

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S9+ Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S9+ to help protect your account.

Samsung Galaxy S9+ Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S9+.

Sounds, Volume & Audio

Samsung Galaxy S9 / S9+ - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S9 / S9+, view this info.

Samsung Galaxy S9 / S9+ - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9 / S9+ - Volume Controls

Here's how to manage volume controls if your Galaxy S9 / S9+ doesn't vibrate or make sounds.

Video: Get Stereo Sound with Dolby Atmos on Your Samsung Galaxy S9 and S9+
(length: 0:42)

Turn on Dolby Atmos to get the most out of the speakers on your Galaxy S9 or S9+. Watch this video to see how.
Length: 0:42

Starter Mode

Samsung Galaxy S9+ Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adding and Removing Apps from Favorites

Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Searching from the Home Screen

Discover how to search from the home screen while in Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S9+.

Status Indicators/Lights

Samsung Galaxy S9 / S9+ - View Signal Strength

Here's how to view the signal strength on your Galaxy S9 / S9+.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Advanced Messaging - Samsung - Enable Chat Messages

Here's how to enable Advanced Messaging (Chat) on your Samsung smartphone.

Advanced Messaging - Samsung - Group Chat Messages

Here's how to send a group chat using Advanced Messaging on your Samsung smartphone.

Advanced Messaging - Samsung - Manage Chat Settings

Here's how to adjust chat (Advanced Messaging) settings on your Samsung smartphone.

Advanced Messaging - Samsung - Send Location

Here's how to send your location using Advanced Messaging (chat) on your Samsung smartphone.

Advanced Messaging - Samsung - Send a Chat Message

Here's how to send a chat message using Advanced Messaging on your Samsung smartphone.

Advanced Messaging - Samsung - Send an Audio Message

Here's how to send an audio message using Advanced Messaging (chat) messaging.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy S9 / S9+ - Auto Receive Messages

Here's how to check settings on your Galaxy S9 / S9+ if you're not receiving your picture / video messages.

Samsung Galaxy S9 / S9+ - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Cut, Copy and Paste Text

Here's how to cut, copy or paste text using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Delete Messages

Here's how to delete text messages from your Galaxy S9 / S9+ via the Messages app.

Samsung Galaxy S9 / S9+ - Set Default Messaging App

Here's how to set the default messaging app on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S9 / S9+ - Text Message Notification Settings

Here's how to turn text message notifications for your Galaxy S9 / S9+ on or off via the Messages app.

Samsung Galaxy S9 / S9+ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from the Messages app on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - View Text Messages

Here's how to view text (SMS) messages via the Message app on your Galaxy S9 / S9+.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S9 / S9+ - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Set Up Printing

Here's how to set up printing from your Galaxy S9 / S9+.

Samsung Galaxy S9+ Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Measuring Your Blood Oxygen Level

Learn how to measure your blood oxygen level on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Planning Your Day

Learn how to plan your day using your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Searching Your Photos

Discover how to search your photos on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Searching Your Screen

Learn how to search your screen on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Up Google Assistant™

Learn how to set up Google Assistant on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Tracking Your Heart Rate

Learn how to track your heart rate on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy S9+ from external storage.

Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9+ with a USB connection.

Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9+ with a wireless connection.

Samsung Galaxy S9+ Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Using Your Feed

Learn how to use the Google Feed on your Samsung Galaxy S9+.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S9 / S9+ - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S9 / S9+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S9+ Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy S9+.

Samsung Galaxy S9+ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy S9+.

Wi-Fi & Network

Samsung Galaxy S9 / S9+ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S9 / S9+ with other Wi-Fi capable devices.

Samsung Galaxy S9 / S9+ - Add a Virtual Private Network

Here's how to setup a VPN using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Add a Wi-Fi Network

Here's how to connect to a Wi-Fi network using your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S9 / S9+ to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S9 / S9+ - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Network Mode Settings

Here's how to configure network settings for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Reset Network Settings

Here's how to reset settings if your Galaxy S9 / S9+ can't connect to data or send / receive messages.

Samsung Galaxy S9 / S9+ - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S9 / S9+.

Samsung Galaxy S9 / S9+ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S9 / S9+ on or off.

Samsung Galaxy S9+ Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S9+ to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.