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My Verizon - Support Overview

Manage your account with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.

Filter all topics below.


Android OS

Here's how to test and analyze your Wi-Fi signal for your 5G Home via augmented reality (AR).
Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.

Apple iOS

Here's how to cancel your Apple Music subscription via the My Verizon website.
Here's how to cancel your Apple Music subscription via the My Verizon app.
Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.

General

Here's how to purchase short-term unlimited data via the My Verizon app.
Here's how to change your plan via the My Verizon app.
Here's how to switch between 480p and 720p video streaming quality via the My Verizon app.
Here's how to activate a new line with a device previously used on the account via the My Verizon app.
Here's how to purchase a Data Boost via the My Verizon app to temporarily give your account more shared data.
Here's how to purchase a Mobile Hotspot Data Boost via the My Verizon app to temporarily give a line more high-speed hotspot data.
Here's how to add a new line of service to your account via the My Verizon app.
Here's how to back up your media with Verizon Cloud via the My Verizon app.
Here's how to see if Safety Mode is enabled or disabled on your account via the My Verizon app.
Here's how to complete a device payment agreement via the My Verizon app.
Here's how to manage your profile, edit your User ID and update your address via the My Verizon app
Here's how to manage service blocks, call forwarding and other device settings via the My Verizon app.
Here's how to Manage Notifications via My Verizon app.
Here's how to manage your Security Question, Voicemail Password and Account PIN via the My Verizon app.
Here's how to request Account Manager access on the My Verizon app.
Here's how to start / stop forwarding calls to another number via the My Verizon app.
Here's how to enable or disable Safety Mode via the My Verizon app.
Here's how to sign in to the My Verizon app via fingerprint or facial recognition.
Here's how to update Account Managers via the My Verizon app.
Here's how to upgrade a device on your account via the My Verizon app.
Here's how to see the payment status via the My Verizon app for a device you purchased.
Here's how to view and check the delivery status of orders (past and present) via the My Verizon app.
Here's how to download and install the My Verizon app to your Android or Apple device.
Here's how to determine if your My Verizon app has an updated version available to download.
Here's how to manage Verizon Custom Experience and Location Services via the My Verizon app.
Here's how to make a payment and manage payment methods (Autopay and paper-free billing) via the My Verizon app.
Here's how to transfer content from one phone to another via the My Verizon app.
Here's how to view and manage your data usage via the My Verizon app.
Here's info on account roles and functionalities for the My Verizon app.
Here's how to register for My Verizon via the My Verizon app using an order number.
Here's how to register for My Verizon via the My Verizon app.
Manage your account and plan from the palm of your hand. See your feed, dive deeper into your data, view your bill, get on-demand support, or even change your plan or upgrade your device.
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My Verizon app

Here's how to adjust service blocks (e.g., web purchases, video downloads, etc.) via the My Verizon app.
Here's how to temporarily block calls and messages from specific numbers for free via the My Verizon app.
Here's how to change your mobile number via the My Verizon app.
Here's how to chat with a Tech Coach rep via the My Verizon app.
Here's how to update the language for the My Verizon app to Spanish.
Watch how easy it is to add an International Travel Plan to your Verizon account with the My Verizon app. Go international mode before airplane mode.
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Watch this video to learn how to add an international plan to your account using the My Verizon app.
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If you can't pay your bill on time, watch this video to learn how to set up a promise to pay in the My Verizon app.
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Watch how the My Verizon app makes changing your plan stress-free. Now you can change your plan while changing your color.
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Learn how to set up your One Verizon ID that will allow you to access both your Home and Mobile account information in the My Verizon app.
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Chat with us fast, get answers even faster. Watch how quickly and easily the “Service Chat Bot” answers your questions on the My Verizon app.
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Watch how easy it is to upgrade your phone on the My Verizon app. You’re just a few clicks away from a hot new device.
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My Verizon app (Prepaid)

Here's how to update your profile info (e.g., greeting name, email, address, etc.) via the My Verizon app (prepaid).
Here's how to manage add-ons (Ringback Tones, Block Caller ID, etc.) via the My Verizon app (prepaid).
Here's how to change your plan via the My Verizon app (prepaid).
Here's how to update your account password / PIN and manage other security settings via the My Verizon app (prepaid).
Here's how to temporarily suspend service for a device via the My Verizon app (prepaid).
Find steps for managing your prepaid account using the My Verizon app on your smartphone, including how to set up a Prepaid Family Account and manage devices.
Here's how to add or remove TravelPass from your line using your My Verizon online account.
Here's how to determine if your My Verizon app (Prepaid) has an updated version available to download.
Here's how to view and manage your data usage via the My Verizon app (prepaid).
Here's how to manage international calling plans via the My Verizon app (prepaid).
Here's how to access payment options via the My Verizon app (prepaid).
Here's how to reconnect service on a new or existing device via the My Verizon app (Prepaid).
Here's how to send funds to other lines on your account via the My Verizon app (prepaid).
Here's how to upgrade a device on your account via the My Verizon app (Prepaid).
Here's how to view order status, receipts and other documents from the My Verizon app (prepaid).
Here's how to view or check delivery status of orders (past and present) via the My Verizon app (prepaid).
Here's how to turn TravelPass on or off via the My Verizon app.
Here's how to register for My Verizon via the My Verizon app (prepaid).