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Other Wireless Topics

Find information about Verizon's community service, customer satisfaction, account protection, accessibility and other company initiatives.

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Frequently Asked Questions

Learn more about Business and Marketing Insights.
Learn more about the Device Installment Privacy Notice, the types of information we collect, and how it is used.
On behalf of Verizon, we would like to extend our deepest sympathies to you concerning your recent loss. Here is how to manage you loved one’s Verizon account.
Information for current Verizon Wireless Network Real Estate landlords or potential landlords.
Answers to common questions about the security deposit refund, including what it is and how to get it.
Learn about location based services.
Learn how to access your personal information file with the Verizon Privacy Dashboard. Find out how to remove some information and edit your privacy settings.
How to update your Android device to fix Google app crashes occurring March 22-23, 2021.
Information about arbitration for disputes with Verizon Wireless.
The End User License Agreement for Asurion.
Customer Agreement for Verizon Wi-Fi Service.
View brochures for Verizon’s device protection options.
The Privacy Dashboard lets you request your personal information file online or by phone (800-333-3972), update privacy settings or delete some information.
Learn about terms and conditions related to software licensing agreements.
Verizon Service Contract for the Extended Warranty service.
Find out more information about consumer safety.
The California Public Utilities Commission (CPUC) California Teleconnect Fund (CTF) program provides qualifying organizations with discounts on certain services.
AppFlash License Agreement.
The Verizon Wireless License Agreement for the use of the NFL Mobile App.
Need to disconnect a line? Verizon has solutions for temporarily or permanently removing service, or transferring a line to another account.
End User License Agreement for the McAfee Mobile Products software.
Learn about the taxes and surcharges on your monthly bill and about how mobile service is taxed.
Verizon Wireless service end user license agreement for the My Verizon Mobile App.
Important disclosure about Near Field Communications (NFC) technology.
Have an issue that can't be resolved? Complete this form to file a dispute.
Verizon Wireless surcharges and fees.
Terms and conditions for Wi-Fi powered by Verizon.
Terms and conditions for Wi-Fi powered by Verizon.
Terms and conditions for Wi-Fi powered by Verizon.
Important information about the Location Based Services on your Wireless device.

Products and Services Terms and Conditions

Terms of service for Business Internet Secure.
Terms of Service for Business Mobile Secure.
Verizon Wireless Terms & Conditions for Call Filter.
Terms and conditions for the Care Smart app.
Terms & Conditions for Data Services, Plans & Features.
Verizon Wireless Terms & Conditions for your Device Trade-in Program.
Verizon Terms & Conditions for the Digital Secure service.
Terms & Conditions for Data Services, Plans & Features.
Verizon Wireless service terms and conditions.
Verizon Wireless Terms & Conditions for the Field Force Manager service.
Verizon Wireless Terms & Conditions for the Get it Now service.
Verizon Terms of Service for the Home Device Advisor service.
Verizon Terms & Conditions for the Home Device Advisor service on a mobile account.
Verizon Wireless service terms and conditions for Hum by Verizon.
Verizon Wireless Terms & Conditions for the INDYCAR Mobile App.
Important consumer information about how HD Voice works on the Verizon 4G LTE network.
Verizon Wireless Terms & Conditions for the Verizon Wireless plans.
Get a summary of Verizon Protect Home, including charges, coverage, benefits and claim limits.
Terms & Conditions for Wireless Phone Protection and Extended Warranty.
Terms & Conditions for International Long Distance dialing capability (I-Dial) service.
Verizon Wireless Terms & Conditions for International Long Distance calling from inside the US for Prepaid.
Terms & Conditions for the International Value Plan rates.
Verizon Wireless Terms & Conditions for International Services from inside the US.
Verizon Wireless Terms & Conditions for International Services while traveling outside the US.
Verizon Wireless Terms & Conditions for the LTE Internet (Installed) service.
Verizon Wireless Terms & Conditions for Mobile Broadband / National Access.
Verizon Terms of Service for Mobile Secure.
Verizon Wireless Terms & Conditions for the Mobile Web service.
Verizon Wireless Terms & Conditions for the My Numbers service.
Terms and conditions for My Verizon and any My Verizon services.
Verizon Wireless Terms & Conditions for Number Share.
Verizon Wireless service terms and conditions.
Verizon Wireless Terms & Conditions for the Prepaid Auto Pay service.
Verizon Wireless Terms & Conditions for Prepaid Auto Pay.
Verizon Wireless Terms & Conditions for Prepaid International long distance.
Verizon Wireless Terms & Conditions for Prepaid International Services from inside the US.
Verizon Wireless Terms & Conditions for Prepaid International TravelPass Services (while traveling outside the US).
Verizon Wireless Terms & Conditions for the Verizon LTE Internet (Instaleld) Protection Plan.
Terms & Conditions for Push to Talk on BlackBerry devices.
Verizon Terms & Conditions for Ring Alarm Security Kit with Verizon LTE and Security by Ring.
Verizon Terms & Conditions for Ringtones Service.
Verizon Wireless Terms & Conditions for Roadside Assistance provided by Signature Motor Club, Inc.
Verizon Wireless service terms and conditions.
Verizon Wireless Terms & Conditions for Share Name ID.
Verizon Wireless Terms & Conditions for the Smart Home Support service.
Verizon Wireless Terms & Conditions for the Tech Coach service.
TechTeam Terms of Service
Verizon Wireless Terms of Service for the Safe Wi-Fi app.
Terms of service or the Verizon Security & Privacy App.
Terms & Conditions for Text Messaging, Premium Text Messaging, Text Alerts and Instant Messaging services.
Terms & Conditions for the Text, Picture and Video Messaging service.
Terms and conditions for the Verizon Visa Credit Card and The Verizon Visa Signature Credit Card Rewards Program.
Guide to benefits for the Verizon Visa Signature Credit Card.
Terms & Conditions for the Unlimited Mobile to Mobile Messaging Bundle.
Terms & Conditions for Verizon Wireless Usage Controls.
Terms & Conditions for V CAST.
Terms & Conditions for using VZ Navigator
Verizon Wireless Terms & Conditions for the 5G Home service.
Terms of Use for the Verizon 5G Labs app.
This online tool will help you identify and resolve problems with your Verizon Advanced Messaging.
Verizon Wireless Terms & Conditions for the Verizon Cloud service.
Terms of service for LTE Home Internet.
Important 911 emergency response information and service usage and limitations of your LTE Internet and Home Phone.
Verizon Wireless Terms & Conditions for the Verizon Message+ service.
Terms & Conditions for Verizon Protect Home.
Verizon Wireless Terms & Conditions for the Verizon Smart Family service.
Verizon Wireless Terms & Conditions for your Verizon SmartHub Device and Service.
Verizon Up Program Terms provide you with information about eligibility, claiming rewards and terms of service.
Terms and conditions for Verizon wireless Auto Pay.
Verizon Wireless Terms & Conditions for the Visual Voicemail service.
Important consumer information about Wi-Fi Calling.
Terms & Conditions for your Wireless Home Phone adaptor device and Wireless Home Phone Service.

Verizon Wireless Policies

Review Verizon's Acceptable Use Policy.
Verizon's device unlocking policy.
You can return or exchange equipment within 30 days of purchase. Cancel service within 30 days without early termination fees when devices are also returned.
Learn more about Verizon's voluntary suspension program for lost or stolen devices, military suspends, and vacation or other reasons.