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My Verizon - Support Overview
Manage your account online with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.
Article
Create Profile / Register for My Verizon - Website
Here's how to create a profile and register for My Verizon via a web browser.
Article
My Verizon Website - Manage Plan
Here's how to change your plan via the My Verizon website.
FAQs
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Article
My Verizon Website - View Device Info
Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My Verizon website.
FAQs
Add a line to your mobile account FAQs
Learn about adding a new line of service to your account through My Verizon: find out how to add a new or previously owned device and how to switch a device from another carrier.
FAQs
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.
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Profile
Account roles & assigning a mobile Account Manager FAQs
Learn how Account Owners can add users to your account, give permission to make changes to your account, what Account Managers can do and more.
Plans & Services
Add Safety Mode and/or Data Boost - My Business
Plans & Services
Block and Unblock Services
Visit your My Verizon Services page in order to block and unblock services on your account.
Plans & Services
Block and unblock calls, texts, services on your mobile account FAQs
Learn about blocking and unblocking calls, websites and marketing service purchases through my Verizon.
Profile
Change billing address FAQs
Learn about changing your billing address online in My Verizon. Updating your billing address helps ensure you receive important account information.
Profile
Change the Password for a Verizon Website
Updating your My Verizon password helps secure your account and ensures continued, safe access to essential services like Verizon Family and Verizon Cloud.
Devices
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.
Profile
Content Filtering FAQs
Learn about our Content Filtering service that provides free age-appropriate filters that can be changed at any time.
Profile
Content Filters to Protect Kids
Mobile experience management tools, helping families use technology safely and responsibly.
Overview
Create Profile / Register for My Verizon via Website
Using the My Verizon website to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all Verizon's online features.
My Verizon App
Create Profile / Register for My Verizon via app
Using the My Verizon app to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all Verizon's online features.
Devices
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon website and My Verizon app.
Devices
Didn't get my mobile device or accessory order FAQs
Find out what to do if your Verizon mobile device or accessory hasn't arrived.
Devices
Find Phones and Devices
Shop for phones and devices including the latest tablets and smartphones.
Profile
Keeping your account safe from fraud FAQs
Learn how Verizon prevents fraud on your account. Set up secure passwords. File a claim to report unauthorized access. Get added protection with Digital Secure.
Profile
Manage communication preferences in your My Verizon mobile account FAQs
Learn about setting up and managing alerts in your My Verizon account. Keep track of usage, billing, payments and account changes through text or email notifications.
Plans & Services
Managing mobile products & plan perks FAQs
Learn how to add and change features on your mobile devices with Verizon's Services & perks.
My Verizon App
My Verizon - Account User Status
View this info for definitions of the different Verizon account roles, explaining each user's permissions and responsibilities.
My Verizon App
My Verizon App - Manage Plan
Use the My Verizon app to change your service plan.
My Verizon App
My Verizon App - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My Verizon app to optimize your data consumption and balance viewing experience with data efficiency.
My Verizon App
My Verizon App - Wi-Fi Analyzer
Here's how to test and analyze your Wi-Fi signal for your 5G Home via augmented reality (AR).
My Verizon App
My Verizon App Simulator for Android
Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.
My Verizon App
My Verizon App Simulator for iOS
Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.
Plans & Services
My Verizon Website - Block Calls & Messages
Use the My Verizon website to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My Verizon App
My Verizon Website - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My Verizon website. This helps you manage your services and avoid unwanted charges.
Overview
My Verizon Website - Determine Safety Mode Status
Use the My Verizon website to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
Profile
My Verizon Website - Manage Communication Preferences
Take charge of your email, text and push notifications via the My Verizon website. Easily adjust your preferences to receive updates and offers that matter most to you.
Overview
My Verizon Website - Manage Plan
Use the My Verizon website to change your service plan.
Plans & Services
My Verizon Website - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My Verizon website.
My Verizon App
My Verizon Website - Manage TravelPass
If you’re planning a trip outside the United States, add or remove TravelPass via the My Verizon website to help you maintain connectivity and avoid unexpected costs while traveling.
Devices
My Verizon Website - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My Verizon website to optimize your data consumption and balance viewing experience with data efficiency.
Overview
My Verizon Website - Merge Verizon User ID
Merging your Verizon IDs via the My Verizon website creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
Overview
My Verizon Website - Move Prepaid Single Line to Family Account
Here's how to move a single prepaid line to a Prepaid Family Account via My Verizon.
Plans & Services
My Verizon Website - Remove a Block for Call & Messaging
If you've blocked a call or message and now wish to unblock it, the My Verizon website provides a simple way to manage and remove those restrictions.
Overview
My Verizon Website - Reset Voicemail Password
Easily reset your Voicemail password via the My Verizon website to maintain control over your messages and keep your mailbox protected.
Overview
My Verizon Website - Sign In
Signing in to the My Verizon website lets you access a central hub to manage your experience, monitor your account details, connect to support and make the most of your Verizon services.
Plans & Services
My Verizon Website - Suspend / Reconnect Device
If you need to temporarily pause service because your device has been lost or you're traveling, use the My Verizon website to suspend the line or reactivate it when you're ready.
Transfer your service
My Verizon Website - Transfer Your Service
Use the My Verizon website to submit a Transfer Your Service request, enabling you to move lines and billing responsibility from one account to another.
Plans & Services
My Verizon Website - Turn Safety Mode On / Off
The My Verizon website provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
Profile
My Verizon Website - Update Account Managers
Use the My Verizon website to add or remove Account Managers, helping you control who can make changes and access information on your account.
Devices
My Verizon Website - Update Connected Device Emergency Address (E911)
Ensure emergency responders have the correct location for your watch, tablet, etc. by updating your emergency address through the My Verizon website.
Devices
My Verizon Website - View Device Info
The My Verizon website displays device info such as the mobile number, SIM number, and device ID (IMEI). This can be helpful when activating a device or reporting it lost or stolen.
My Verizon App
My Verizon app (Prepaid) - Data Hub
Here's how to view and manage your data usage via the My Verizon app (prepaid).
My Verizon App
My Verizon app - Activate a New Line Using a Previously Owned Device
Adding a new line doesn't always require a new purchase. The My Verizon app allows you to activate service using a device you already own, rather than waiting for one to be shipped to you.
My Verizon App
My Verizon app - Add a Data Boost
If your Verizon plan includes a limited amount of data, you can purchase a Data Boost via the My Verizon app to temporarily increase the amount of shared data available to your account.
My Verizon App
My Verizon app - Add a Mobile Hotspot Data Boost
Here's how to purchase a Mobile Hotspot Data Boost via the My Verizon app to temporarily give a line more high-speed hotspot data.
My Verizon App
My Verizon app - Add a New Line of Service
Here's how to add a new line of service to your account via the My Verizon app.
My Verizon App
My Verizon app - Block Calls & Messages
Use the My Verizon app to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My Verizon App
My Verizon app - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My Verizon app. This helps you manage your services and avoid unwanted charges.
My Verizon App
My Verizon app - Change Mobile Number
Here's how to change your mobile number via the My Verizon app.
My Verizon App
My Verizon app - Chat with Tech Coach
Here's how to chat with a Tech Coach rep via the My Verizon app.
My Verizon App
My Verizon app - Check for Updates
Checking for a My Verizon app update on your Apple® or Android™ device ensures you have the newest version, which often includes feature enhancements and bug fixes.
My Verizon App
My Verizon app - Complete Device Payment Plan Payoff
Here's how to pay the entire remaining balance for a device payment agreement via the My Verizon app.
My Verizon App
My Verizon app - Determine Safety Mode Status
Use the My Verizon app to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
My Verizon App
My Verizon app - Download and Install
Follow these simple instructions to download and install the My Verizon app on your Android™ or Apple® device.
My Verizon App
My Verizon app - Manage Account Settings
Managing your profile in the My Verizon app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My Verizon App
My Verizon app - Manage Communication Preferences
Take charge of your email, text and push notifications via the My Verizon app. Easily adjust your preferences to receive updates and offers that matter most to you.
My Verizon App
My Verizon app - Manage Device Options
Manage service blocks, content transfer and other device settings directly through the My Verizon app to customize your experience and control your devices.
My Verizon App
My Verizon app - Manage Privacy Settings
Adjust Verizon Custom Experience settings through the My Verizon app to help Verizon provide more personalized content and services.
My Verizon App
My Verizon app - Manage Security Settings
Ensure your account remains secure and accessible by managing your security question and account PIN directly within the My Verizon app.
My Verizon App
My Verizon app - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My Verizon app.
Overview
My Verizon app - Merge Verizon User ID
Merging your Verizon IDs via the My Verizon app creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
My Verizon App
My Verizon app - Pay Bill / Manage Bill Settings
Use the My Verizon app to handle your payments and payment methods (e.g., Auto pay, Paper-free billing, etc.), ensuring your account is always up to date and your services remain active.
My Verizon App
My Verizon app - Phone to Phone Content Transfer
Use the My Verizon app to safely and securely copy your contacts, photos, videos and more directly from your old phone to your new one, via Wi-Fi or the Verizon wireless network.
My Verizon App
My Verizon app - Purchase a PopData Session
Here's how to purchase short-term unlimited data via the My Verizon app.
My Verizon App
My Verizon app - Request Account Manager Access
Here's how to request Account Manager access on the My Verizon app.
My Verizon App
My Verizon app - Set up Verizon Prepaid Service with an eSIM
Here's how to connect your smartphone to the Prepaid network with an eSIM.
My Verizon App
My Verizon app - Turn Safety Mode On / Off
The My Verizon app provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
My Verizon App
My Verizon app - Turn Touch or Face ID On / Off
Here's how to enable to disable the use of fingerprint or facial recognition to sign in to the My Verizon app.
My Verizon App
My Verizon app - Update Account Managers
Use the My Verizon app to add or remove Account Managers, helping you control who can make changes and access information on your account.
My Verizon App
My Verizon app - Update Language to Spanish
Here's how to update the language for the My Verizon app to Spanish on your Android™ or Apple® device.
My Verizon App
My Verizon app - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing line using the My Verizon app.
My Verizon App
My Verizon app - View Data Usage
View past or current data usage and generate data consumption reports for your records using the My Verizon app.
My Verizon App
My Verizon app - View Device Payment Status
The My Verizon app provides a clear overview of your current device payment plan, including the remaining amount and your monthly installment details.
My Verizon App
My Verizon app - View Order Status
Keep track of your recent orders directly in the My Verizon app. You can view the current status of your order, see the estimated delivery date and get a tracking number all in one convenient place.
My Verizon App
My Verizon app for Prepaid - Create Profile / Register
Using the My Verizon app to register and create a profile unlocks easy access to manage your prepaid account, view bills, and take advantage of all Verizon's online features.
My Verizon App
My Verizon app for Prepaid - Manage Account Settings
Managing the profile for your prepaid account in the My Verizon app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My Verizon App
My Verizon app for Prepaid - Manage Add-Ons
Use the My Verizon app to easily add or remove services for your prepaid account, giving you control over the features that matter most to you.
My Verizon App
My Verizon app for Prepaid - Manage International Calling Plan
Stay connected while traveling internationally. Use the My Verizon app to add or adjust international plans and check usage for your prepaid account.
My Verizon App
My Verizon app for Prepaid - Manage Payments
Here's how to access payment options via the prepaid My Verizon app.
My Verizon App
My Verizon app for Prepaid - Manage Plan
Use the My Verizon app to change your prepaid service plan.
My Verizon App
My Verizon app for Prepaid - Manage Security Settings
Ensure your prepaid account remains secure and accessible by managing your security question and account PIN directly within the My Verizon app.
My Verizon App
My Verizon app for Prepaid - Reconnect Service
If you have temporarily paused service for your prepaid account, use the My Verizon app to reactivate it when you're ready.
My Verizon App
My Verizon app for Prepaid - Send Funds
Here's how to send funds to other lines on your account via the prepaid My Verizon app.
My Verizon App
My Verizon app for Prepaid - Suspend Device
If you need to temporarily pause service for your prepaid account because your device has been lost or you're traveling, use the My Verizon app to suspend the line.
My Verizon App
My Verizon app for Prepaid - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing prepaid line using the My Verizon app.
My Verizon App
My Verizon app for Prepaid - View Documents, Receipts and Agreements
Here's how to view order status, receipts and other documents from the prepaid My Verizon app.
My Verizon App
My Verizon app for Prepaid - View Order Status
Here's how to view or check delivery status of past and present orders via the prepaid My Verizon app.
Devices
Purchase Accessories
Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.
Devices
Reconnect service on a mobile line FAQs
Find out how to reconnect your devices after a service suspension.
Profile
Reset the Password for a Verizon Website
If you’ve forgotten your My Verizon password, resetting it will quickly get you back into your account and all your Verizon services.
Devices
Shipping options for your online purchases FAQs
Learn about options to get your online wireless orders shipped to you from Verizon, including timing, free 2-day shipping and more.
Plans & Services
Suspend mobile phone service for a lost or stolen phone FAQs
Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, or for other reasons.
Devices
Swap mobile phone with someone on your account FAQs
Learn how to swap phones between mobile numbers on the same Verizon standard monthly account. Get instructions on how to order a new SIM card.
Plans & Services
Switch to Verizon Wireless
Learn how you can switch to America's most reliable wireless network and still keep your number.
Plans & Services
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Verizon.
Devices
Upgrade your Verizon mobile device FAQs
Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.
Overview
Using the My Verizon app & website for your mobile account FAQs
Learn to set up and manage your account online using My Verizon. You can pay bills, check usage, change addresses, select features and upgrade your device.
Profile
Verizon mobile Account PIN FAQs
Your 4-digit account PIN verifies your identity when you contact Verizon by phone or chat. Learn how to keep your account and personal information secure.
Devices
Verizon mobile usage FAQs
Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.
My Verizon App
Video: Add an International travel plan with the My Verizon app(length: 0:15)
Watch how easy it is to add an International Travel Plan to your Verizon account with the My Verizon app. Go international mode before airplane mode.
Length: 0:15
My Verizon App
Video: Get Support Quickly and Easily with the My Verizon App(length: 0:15)
Chat with us fast, get answers even faster. Watch how quickly and easily the “Service Chat Bot” answers your questions on the My Verizon app.
Length: 0:15
My Verizon App
Video: Get one Verizon ID in the My Verizon app(length: 1:11)
Learn how to set up your one Verizon ID that will allow you to access both your Home and Mobile account information in the My Verizon app.
Length: 1:11
My Verizon App
Video: Get to know the My Verizon app(length: 1:06)
Manage your account and plan from the palm of your hand. Dive deeper into your data, view your bill, get on-demand support, change your plan or upgrade a device.
Length: 1:06
Profile
Video: How to Change Billing or Service Address(length: 1:31)
If you move, you can change your billing or service address in a snap with My Verizon. Watch this video to see how.
Length: 1:31
Devices
Video: How to Trade in Your Device(length: 2:00)
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 2:00
Devices
Video: How to activate your device(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57
Devices
Video: How to upgrade your mobile device(length: 3:37)
With My Verizon, you can check your upgrade eligibility and get the latest and greatest devices on the market. This video will show you how.
Length: 3:37
Devices
Video: Return a device or accessory(length: 2:00)
Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless.
Length: 2:00
Overview
Video: Sign in with your Verizon device(length: 0:36)
Learn the fastest way to access your My Verizon Account. When you sign in using your Verizon device, it's secure, simple and seamless.
Length: 0:36
Profile
Video: Understanding Account Roles & how to assign them(length: 3:04)
Watch this video to get an overview of the different account roles within My Verizon. Learn how to assign an Account Manager to help manage your account.
Length: 3:04
My Verizon App
Video: Upgrade your phone quickly with My Verizon app(length: 0:15)
Watch how easy it is to upgrade your phone on the My Verizon app. You're just a few clicks away from a hot new device.
Length: 0:15