Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

LG K20™ V - Support Overview

Find device-specific support and online tools for your LG K20 V.
Troubleshoot K20 V
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG K20 V User Guide (PDF)

This LG K20 V User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

LG K20™ V - Activate / Set Up Device

Here's how to perform a quick activation and set up for your K20 V.

LG K20™ V - Adjust Account Sync Settings

Here's how to sync account settings if your K20 V is not receiving email or app notifications.

LG K20™ V - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your K20 V on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)
Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG K20™ V - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to a memory card in your K20 V.

LG K20™ V - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your K20 V and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with LG Mobile Switch App

Here's how to transfer media, contacts, call logs, text messages, etc. via the LG Mobile Switch app.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG K20™ V Simulator: Charging Your Phone

Learn how to charge your LG K20 V.

LG K20™ V Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG K20 V.

LG K20™ V Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your LG K20 V.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

LG K20 V - Insert / Remove Battery

Here's how to insert / remove the battery for your K20 V.

LG K20 V - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG K20 V.

LG K20™ V - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG K20 V.

LG K20™ V - View Battery Info

Here's how to view the battery specs (e.g., Usage Time, Standby Time, etc.) for your K20 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

LG K20 V - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your K20 V on or off and make it visible to other devices for pairing.

LG K20™ V - Send Contact via Bluetooth®

Here's how to send a contact from your K20 V to another device via Bluetooth.

LG K20™ V Simulator: Pairing with a Bluetooth® Device

See how to pair your LG K20 V with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG K20 V - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your K20 V.

LG K20™ V - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG K20 V.

LG K20™ V - Call a Number

Here's how to complete a call using your K20 V.

LG K20™ V - Manage DTMF Tones

Here's how to update the K20 V dialpad settings if entries are not recognized by automated systems.

LG K20™ V - Place a Conference Call

Here's how to place a conference call from your K20 V.

LG K20™ V - Redial

Here's how to use the redial feature on your K20 V.

LG K20™ V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your K20 V.

LG K20™ V - View / Delete Call History

Here's how to view or clear the call history on your K20 V.

LG K20™ V Simulator: Calling a Contact

An interactive guide on how to call a contact using your LG K20 V.

LG K20™ V Simulator: Calling a New Number

Discover how to use your LG K20 V to call a new number.

LG K20™ V Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your LG K20 V.

LG K20™ V Simulator: Calling with Video

Learn how to turn on HD Voice on your LG K20 V.

LG K20™ V Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your LG K20 V.

LG K20™ V Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your LG K20 V.

LG K20™ V Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG K20 V.

LG K20™ V Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG K20 V.

LG K20™ V Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your LG K20 V.

LG K20™ V Simulator: Turning on Wi-Fi Calling

Learn how to use Wi-Fi Calling on your LG K20 V.

LG K20™ V Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your LG K20 V.

LG K20™ V Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG K20 V.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG K20™ V - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K20 V.

LG K20™ V - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your K20 V and a computer.

LG K20™ V - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your K20 V.

LG K20™ V - Record and Share a Video

Here's how to record and share a video from your K20 V.

LG K20™ V - Share Picture from Gallery

Here's how to share a saved picture from your K20 V gallery.

LG K20™ V - Share Video from Gallery

Here's how to share a saved video from your K20 V gallery.

LG K20™ V - Take and Share a Picture

Here's how to take and share a picture from your K20 V.

LG K20™ V - View Pictures / Videos

Here's how to view pictures and/or videos from your K20 V gallery.

LG K20™ V Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your LG K20 V.

LG K20™ V Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG K20 V.

LG K20™ V Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your LG K20 V.

LG K20™ V Simulator: Recording a Video

Learn how to record a video using your LG K20 V.

LG K20™ V Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG K20 V.

LG K20™ V Simulator: Taking a Picture

Discover how to take a photo using your LG K20 V.

LG K20™ V Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your LG K20 V.

LG K20™ V Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG K20 V.

LG K20™ V Simulator: Transferring Photos to an SD Card

Learn how to free up memory on your phone by moving photos to your SD card using your LG K20 V.

LG K20™ V Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG K20 V.

LG K20™ V Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG K20 V.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG K20™ V - USB Debugging Mode

Here's how to connect your K20 V and a computer using the Android Software Development Kit.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG K20™ V - Add a Contact

Here's how to add a contact to your K20 V.

LG K20™ V - Contact Display Options

Here's how to configure how your contacts display on your K20 V.

LG K20™ V - Delete a Contact

Here's how to delete a contact from your K20 V.

LG K20™ V - Edit a Contact

Here's how to edit an existing contact in your K20 V.

LG K20™ V - Export Contacts to SD / Memory Card

Here's how to export contacts from your K20 V to a memory card.

LG K20™ V - Import Contacts from SD / Memory Card

Here's how to import contacts from the memory card in your K20 V.

LG K20™ V - Link / Unlink Contacts

Here's how to link or unlink contacts in your K20 V. This can help with duplicate or missing contacts.

LG K20™ V - Send Contact via Bluetooth®

Here's how to send a contact from your K20 V to another device via Bluetooth.

LG K20™ V - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your K20 V.

LG K20™ V Simulator: Adding a Contact

Learn how to add a new contact to your LG K20 V.

LG K20™ V Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG K20 V.

LG K20™ V Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG K20 V.

LG K20™ V Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your LG K20 V without looking at it.

LG K20™ V Simulator: Blocking and Unblocking a Number

Discover how to block and unblock a number on your LG K20 V.

LG K20™ V Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG K20 V.

LG K20™ V Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG K20 V.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG K20™ V - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your LG K20 V.

LG K20™ V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your K20 V.

LG K20™ V - Turn Data On / Off

Here's how to turn the mobile data for your K20 V on or off.

LG K20™ V - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your K20 V uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

LG K20™ V - Set Date and Time

Here's how to correct your K20 V if it shows the incorrect date and/or time.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG K20™ V - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID for your K20 V.

LG K20™ V - View MAC Address

Here's how to view the MAC address for your K20 V.

LG K20™ V - View Phone Number

Here's how to view the phone number for your K20 V.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

LG K20 V - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen Timeout, Bold text, Font size, etc.) for your LG K20 V.

LG K20™ V - Manage Do Not Disturb Settings

Here's how to manage notification settings on your K20 V if you're not receiving calls or messages.

LG K20™ V - Reset All Settings

Here's how to reset all settings if your K20 V crashes or runs slow, or apps freeze or reset the device.

LG K20™ V - Turn Airplane Mode On / Off

Here's how to turn the Verizon network services on/off. If turned on, voice and data services won't function.

LG K20™ V - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your K20 V.

LG K20™ V - Turn Screen Rotation On / Off

Here's how to rotate the display on your K20 V.

LG K20™ V Simulator: Accessing Settings

Explore how to access settings on your LG K20 V to change alert sounds, turn off GPS and more.

LG K20™ V Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your LG K20 V by adjusting the screen timeout.

LG K20™ V Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your LG K20 V.

LG K20™ V Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG K20 V.

LG K20™ V Simulator: Configuring Location Settings

Learn how to manage location settings on your LG K20 V.

LG K20™ V Simulator: Managing Data Usage

Discover how to manage data usage on your LG K20 V.

LG K20™ V Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your LG K20 V to Airplane mode.

LG K20™ V Simulator: Updating the Phone OS

Learn how to update the OS on your LG K20 V.

LG K20™ V Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your LG K20 V's battery life for the most important functions.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG K20 V - View and Reply to an Email Message

Here's how to view and reply to an email message from your K20 V.

LG K20™ V - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG K20 V.

LG K20™ V - Add an Existing Google™ Account

Here's how to add an existing Google account to your K20 V.

LG K20™ V - Compose and Send Email Message

Here's how to compose and send email messages from your K20 V.

LG K20™ V - Create a New Google™ Account

Here's how to create a new Google account for your K20 V.

LG K20™ V - Delete Email Messages

Here's how to delete email messages on your K20 V.

LG K20™ V - Email Account Common Settings

Here's how to manage common personal email settings (e.g., account name, etc.) for your K20 V.

LG K20™ V - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your K20 V.

LG K20™ V - Email Account Notification Settings

Here's how to manage account settings if you're not getting personal email notifications on your K20 V.

LG K20™ V - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your K20 V.

LG K20™ V - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your K20 V.

LG K20™ V - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your K20 V.

LG K20™ V - Manage Corporate Email Settings

Here's info on updating work email settings for your LG K20 V.

LG K20™ V - Perform a Gmail™ Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your K20 V on / off.

LG K20™ V - Remove Gmail™ Account

Here's how to remove then re-add a Gmail account on your K20 V to fix email issues.

LG K20™ V - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG K20 V.

LG K20™ V - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your K20 V.

LG K20™ V Simulator: Forwarding an Email

Learn how to forward an email on your LG K20 V.

LG K20™ V Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your LG K20 V.

LG K20™ V Simulator: Replying to an Email

Discover how to reply to an email on your LG K20 V.

LG K20™ V Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG K20 V.

LG K20™ V Simulator: Sending an Email to a Group

Find out how to send an email to a group on your LG K20 V.

LG K20™ V Simulator: Setting Up Corporate Email

Learn how to access your work email on your LG K20 V.

LG K20™ V Simulator: Setting Up Personal Email

See how to access your existing email account on your LG K20 V.

LG K20™ V Simulator: Switching Between Email Accounts

See how to access different email accounts on your LG K20 V.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

LG K20™ V - Turn GPS Location On / Off

Here's how to turn GPS location services for your K20 V on / off.

Google Backup & restore

LG K20™ V - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your K20 V.

Home Screen

LG K20 V - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG K20 V.

LG K20 V - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG K20 V.

LG K20™ V - Mode Change

Here's how to manage the Home screen mode for your K20 V.

LG K20™ V Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your LG K20 V for quick access to them.

LG K20™ V Simulator: Adding Emergency Information to Your Lock Screen

Find out how to add emergency information on your LG K20 V.

LG K20™ V Simulator: Adding Folders the Home Screen

Find out how to add folders to the Home screen on your LG K20 V to help organize your apps.

LG K20™ V Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your LG K20 V.

LG K20™ V Simulator: Adding and Deleting a Home Screens

See how to add and delete Home screens on your LG K20 V.

LG K20™ V Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your LG K20 V.

LG K20™ V Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your LG K20 V.

LG K20™ V Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your LG K20 V.

LG K20™ V Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your LG K20 V.

Hotspot

LG K20™ V - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password on your K20 V.

LG K20™ V - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your K20 V.

LG K20™ V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your K20 V.

LG K20™ V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your K20 V on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG K20™ V - Change the Browser Start / Home Page

Here's how to change the browser start / home page on your K20 V.

LG K20™ V Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG K20 V, so it's easy to find later.

LG K20™ V Simulator: Navigating to a Website

Discover how to find a website using your LG K20 V.

LG K20™ V Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your LG K20 V.

LG K20™ V Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG K20 V.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG K20™ V - Language Selection

Here's how to change the language selection for your K20 V.

LG K20™ V Simulator: Changing the Language

Discover how to change the language settings on your LG K20 V.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG K20™ V - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your K20 V.

LG K20™ V - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG K20 V.

LG K20™ V - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your K20 V.

LG K20™ V - Remove Saved Fingerprints

Here's how to delete a fingerprint used to unlock and access features on your K20 V.

LG K20™ V - Set Lock Screen Notifications

Here's how to manage how notifications appear on your K20 V when the screen is locked.

LG K20™ V - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your K20 V.

LG K20™ V - Set Up Fingerprint Recognition

Here's how to setup fingerprint recognition to unlock your K20 V.

LG K20™ V - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your K20 V.

LG K20™ V - Unlock Screen

Here's how to unlock the screen on your K20 V.

LG K20™ V Simulator: Setting Screen Security

A visual guide for setting screen security on your LG K20 V to help protect your private information.

LG K20™ V Simulator: Unlocking the Screen

See how to unlock the screen on your LG K20 V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG K20 V - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your K20 V.

LG K20™ V - Check Device Storage

Here's how to free up space if your K20 V runs slow / crashes, freezes or you can't save media.

LG K20™ V - Export Contacts to SD / Memory Card

Here's how to export contacts from your K20 V to a memory card.

LG K20™ V - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG K20 V.

LG K20™ V - Import Contacts from SD / Memory Card

Here's how to import contacts from the memory card in your K20 V.

LG K20™ V - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to a memory card in your K20 V.

LG K20™ V - Turn Phone Storage Encryption On / Off

Here's how to encrypt the memory (SD) card in your K20 V.

Mobile Hotspot

LG K20™ V Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG K20 V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

LG K20™ V Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG K20 V.

LG K20™ V Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG K20 V.

LG K20™ V Simulator: Using Notification Panel

Find out how to access and clear the Notification Panel on your LG K20 V.

Operating System & Software

LG K20 V Software Update

Get instructions on downloading the latest software update for performance improvements to your LG K20 V, including current Android security patches.

LG K20™ V - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your K20 V if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG K20™ V - Factory Data Reset (Powered On)

Here's how to reset your K20 V if it has a blank / frozen screen or calling, app, audio or sync issues.

LG K20™ V - Install Device Software Update

Here's how to check for or to install software updates on your K20 V.

LG K20™ V - View Software Version

Here's how to view the software version your LG K20 V is currently running.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG K20™ V - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your K20 V or turn it on or off.

LG K20™ V - Insert SIM Card

Here's how to insert a SIM Card into your K20 V.

LG K20™ V - View SIM Card Number

Here's how to view the SIM card number for your K20 V.

LG K20™ V Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your LG K20 V to add memory for photos, videos, music, documents and more.

LG K20™ V Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your LG K20 V.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

LG K20™ V Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG K20 V.

LG K20™ V Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your LG K20 V to help protect your account.

LG K20™ V Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your LG K20 V.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG K20™ V - Call Sound Settings

Here's how to manage call sound settings for your K20 V.

LG K20™ V - Save a Ringtone

Here's how to save an audio attachment as a ringtone on your K20 V.

LG K20™ V - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your K20 V.

LG K20™ V - Turn Off All Sounds

Here's how to turn all sounds on your K20 V on / off.

LG K20™ V - Use Speakerphone

Here's how to utilize the speakerphone functionality on your K20 V.

LG K20™ V - Vibrate Mode

Here's how to turn vibrate mode for your K20 V on / off.

LG K20™ V - Volume Controls

Here's how to adjust volume controls for your K20 V.

Starter Mode

LG K20™ V Simulator: Accessing Easy Settings

Find out how to access settings in Easy mode on your LG K20 V.

LG K20™ V Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your LG K20 V.

LG K20™ V Simulator: Adding and Removing Apps from Favorites

Find out how to set up the Favorite Apps screen while in Easy mode on your LG K20 V.

LG K20™ V Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your LG K20 V.

LG K20™ V Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your LG K20 V.

LG K20™ V Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your LG K20 V.

LG K20™ V Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG K20 V.

LG K20™ V Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your LG K20 V.

Status Indicators/Lights

LG K20™ V - View Signal Strength

Here's how to view signal strength on the K20 V.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG K20™ V - Auto Receive Messages

Here's how to enable your K20 V to auto receive multimedia (picture / video) messages.

LG K20™ V - Create and Send a Text Message

Here's how to create and send a text message from your K20 V.

LG K20™ V - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your K20 V.

LG K20™ V - Delete Messages

Here's how to delete text messages from your K20 V.

LG K20™ V - Set Default Messaging App

Here's how to set the default messaging app on your K20 V.

LG K20™ V - Text Message Notification Settings

Here's how to turn text message notifications for your K20 V on or off.

LG K20™ V - Text Message Signature

Here's how to add, remove or edit the text message signature on your K20 V.

LG K20™ V - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your K20 V.

LG K20™ V - View Text Messages

Here's how to view text messages on your K20 V via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

LG K20™ V - Capture a Screenshot

Here's how to capture a screenshot using your K20 V.

LG K20™ V - Set Up Printing

Here's how to set up your K20 V for printing.

LG K20™ V Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your LG K20 V.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

LG K20™ V - Manage TTY Settings

Here's how to change the TTY settings on your K20 V.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

LG K20™ V Simulator: Changing the Theme

Learn how to change the theme on your LG K20 V.

LG K20™ V Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG K20 V.

Wi-Fi & Network

LG K20™ V - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your K20 V with other Wi-Fi capable devices.

LG K20™ V - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your K20 V.

LG K20™ V - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your K20 V.

LG K20™ V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your K20 V to auto switch between Wi-Fi and mobile data.

LG K20™ V - Network Mode Settings

Here's how to manage Network Mode settings if you're K20 V cannot send or receive calls or messages.

LG K20™ V - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your K20 V.

LG K20™ V - Tethered Modem Connection

Here's how to set up a tethered modem connection using your K20 V.

LG K20™ V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your K20 V.

LG K20™ V - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi connectivity for your K20 V on / off.

LG K20™ V Simulator: Connecting to a Wi-Fi Network

Learn how to use your LG K20 V to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55