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LG K20™ V - Support Overview

Find device-specific support and online tools for your LG K20 V.
Troubleshoot K20 V
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG K20 V - Adjust Account Sync Settings

Here's how to sync account settings if your K20 V is not receiving email or app notifications.

LG K20 V - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your K20 V on or off.

LG K20 V User Guide (PDF)

This LG K20 V User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

LG K20 V - Activate / Set Up Device

Here's how to perform a quick activation and set up for your K20 V.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG K20 V - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to a memory card in your K20 V.

LG K20 V - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your K20 V and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Content with the LG Mobile Switch App

Here's some important info to review before transferring content via the LG Mobile Switch app.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

LG K20 V - Insert / Remove Battery

Here's how to insert / remove the battery for your LG K20 V.

LG K20 V - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG K20 V.

LG K20 V - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG K20 V.

LG K20 V - View Battery Info

Here's how to view the battery specs (e.g., Usage Time, Standby Time, etc.) for your K20 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

LG K20 V - Send Contact via Bluetooth

Here's how to send a contact from your K20 V to another device via Bluetooth.

LG K20 V - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your K20 V on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG K20 V - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your K20 V.

LG K20 V - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG K20 V.

LG K20 V - Call a Number

Here's how to complete a call using your K20 V.

LG K20 V - Manage DTMF Tones

Here's how to update the K20 V dialpad settings if entries are not recognized by automated systems.

LG K20 V - Place a Conference Call

Here's how to place a conference call from your K20 V.

LG K20 V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your K20 V.

LG K20 V - View / Delete Call History

Here's how to view or clear the call history on your K20 V.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG K20 V - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K20 V.

LG K20 V - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your K20 V and a computer.

LG K20 V - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your K20 V.

LG K20 V - Record and Share a Video

Here's how to record and share a video from your K20 V.

LG K20 V - Share Picture from Gallery

Here's how to share a saved picture from your K20 V gallery.

LG K20 V - Share Video from Gallery

Here's how to share a saved video from your K20 V gallery.

LG K20 V - Take and Share a Picture

Here's how to take and share a picture from your K20 V.

LG K20 V - View Pictures / Videos

Here's how to view pictures and/or videos from your K20 V gallery.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG K20 V - USB Debugging Mode

Here's how to connect your K20 V and a computer using the Android Software Development Kit.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG K20 V - Add a Contact

Here's how to add a contact to your K20 V.

LG K20 V - Contact Display Options

Here's how to configure how your contacts display on your K20 V.

LG K20 V - Delete a Contact

Here's how to delete a contact from your K20 V.

LG K20 V - Edit a Contact

Here's how to edit an existing contact in your K20 V.

LG K20 V - Link / Unlink Contacts

Here's how to link or unlink contacts in your K20 V. This can help with duplicate or missing contacts.

LG K20 V - Send Contact via Bluetooth

Here's how to send a contact from your K20 V to another device via Bluetooth.

LG K20 V - View Contact Sync Source

Here's how to view where a phonebook contact your K20 V was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG K20 V - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG K20 V on or off.

LG K20 V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your K20 V.

LG K20 V - Turn Data On / Off

Here's how to turn the mobile data for your K20 V on or off.

LG K20 V - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your K20 V uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

LG K20 V - Set Date and Time

Here's how to correct your K20 V if it shows the incorrect date and/or time.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG K20 V - View Device ID

Here's how to find the device ID for your K20 V.

LG K20 V - View MAC Address

Here's how to view the MAC address for your K20 V.

LG K20 V - View Phone Number

Here's how to view the phone number for your K20 V.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

LG K20 V - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen Timeout, Bold text, Font size, etc.) for your LG K20 V.

LG K20 V - Manage Do Not Disturb Settings

Here's how to manage notification settings on your K20 V if you're not receiving calls or messages.

LG K20 V - Reset All Settings

Here's how to reset all settings if your K20 V crashes or runs slow, or apps freeze or reset the device.

LG K20 V - Turn Airplane Mode On / Off

Here's how to turn the Verizon network services on/off. If turned on, voice and data services won't function.

LG K20 V - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your K20 V.

LG K20 V - Turn Screen Rotation On / Off

Here's how to check settings if the display on your K20 V doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG K20 V - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG K20 V.

LG K20 V - Add an Existing Google Account

Here's how to add an existing Google account to your K20 V.

LG K20 V - Compose and Send Email Message

Here's how to compose and send email messages from your K20 V.

LG K20 V - Create a New Google Account

Here's how to create a new Google account for your K20 V.

LG K20 V - Delete Email Messages

Here's how to delete email messages on your K20 V.

LG K20 V - Email Account Common Settings

Here's how to manage common personal email settings (e.g., account name, etc.) for your K20 V.

LG K20 V - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your K20 V.

LG K20 V - Email Account Notification Settings

Here's how to manage account settings if you're not getting personal email notifications on your K20 V.

LG K20 V - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your K20 V.

LG K20 V - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your K20 V.

LG K20 V - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your K20 V.

LG K20 V - Perform a Gmail Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your K20 V on / off.

LG K20 V - Remove Gmail Account

Here's how to remove then re-add a Gmail account on your K20 V to fix email issues.

LG K20 V - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG K20 V.

LG K20 V - View and Reply to an Email Message

Here's how to view and reply to an email message from your K20 V.

LG K20™ V - Manage Corporate Email Settings

Here's info on updating work email settings for your LG K20 V.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG K20 V - Turn GPS Location On / Off

Here's how to turn GPS location services for your K20 V on / off.

Google Backup & restore

LG K20 V - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your K20 V.

Home Screen

LG K20 V - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG K20 V.

LG K20 V - Mode Change

Here's how to manage the Home screen mode for your K20 V.

LG K20 V - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG K20 V.

Hotspot

LG K20 V - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password on your K20 V.

LG K20 V - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your K20 V.

LG K20 V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your K20 V.

LG K20 V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your K20 V on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG K20 V - Language Selection

Here's how to change the language selection for your K20 V.

Lock, Unlock, Password & Security

LG K20 V - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your K20 V.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG K20 V - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your K20 V.

LG K20 V - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG K20 V.

LG K20 V - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your K20 V.

LG K20 V - Remove Saved Fingerprints

Here's how to delete a fingerprint used to unlock and access features on your K20 V.

LG K20 V - Set Lock Screen Notifications

Here's how to manage how notifications appear on your K20 V when the screen is locked.

LG K20 V - Set Up Fingerprint Recognition

Here's how to setup fingerprint recognition to unlock your K20 V.

LG K20 V - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your K20 V.

LG K20 V - Unlock Screen

Here's how to unlock the screen on your K20 V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

LG K20 V - Check Device Storage

Here's how to free up space if your K20 V runs slow / crashes, freezes or you can't save media.

LG K20 V - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG K20 V.

LG K20 V - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your K20 V.

LG K20 V - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to a memory card in your K20 V.

LG K20 V - Turn Phone Storage Encryption On / Off

Here's how to encrypt the memory (SD) card in your K20 V.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

LG K20 V - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your K20 V if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

LG K20 V - Factory Data Reset (Powered On)

Here's how to factory / hard reset your K20 V if the screen freezes or call, app, audio or sync issues occur.

LG K20 V - Install Device Software Update

Here's how to check for or to install software updates on your K20 V.

LG K20 V - View Software Version

Here's how to view the software version your LG K20 V is currently running.

LG K20 V Software Update

Get instructions on downloading the latest software update for performance improvements to your LG K20 V, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG K20 V - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your K20 V or turn it on or off.

LG K20 V - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG K20 V.

LG K20 V - View SIM Card Number

Here's how to view the SIM card number for your K20 V.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG K20 V - Call Sound Settings

Here's how to manage call sound settings for your K20 V.

LG K20 V - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your K20 V.

LG K20 V - Turn Off All Sounds

Here's how to turn all sounds on your K20 V on / off.

LG K20 V - Use Speakerphone

Here's how to utilize the speakerphone functionality on your K20 V.

LG K20 V - Vibrate Mode

Here's how to turn vibrate mode for your K20 V on / off.

LG K20 V - Volume Controls

Here's how to adjust volume controls for your K20 V.

Status Indicators/Lights

LG K20 V - View Signal Strength

Here's how to view signal strength on the K20 V.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG K20 V - Set Default Messaging App

Here's how to set the default messaging app on your K20 V.

LG K20 V - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your K20 V.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

LG K20 V - Capture a Screenshot

Here's how to capture a screenshot using your K20 V.

LG K20 V - Set Up Printing

Here's how to set up your K20 V for printing.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

LG K20 V - Manage TTY Settings

Here's how to change the TTY settings on your K20 V.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

LG K20 V - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your K20 V.

LG K20 V - Add a Wi-Fi Network

Here's how to connect your K20 V to a Wi-Fi network.

LG K20 V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your K20 V to auto switch between Wi-Fi and mobile data.

LG K20 V - Network Mode Settings

Here's how to manage Network Mode settings if you're K20 V cannot send or receive calls or messages.

LG K20 V - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your K20 V.

LG K20 V - Tethered Modem Connection

Here's how to set up a tethered modem connection using your K20 V.

LG K20 V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your K20 V.

LG K20 V - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi connectivity for your K20 V on / off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55