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MOTO G PLAY (2021) - Support Overview

Find device-specific support and online tools for your moto g play.
Troubleshoot moto g play (2021)

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

MOTO G PLAY (2021) - Activate / Set Up Device

Here's how to quickly set up your moto g play (2021).

MOTO G PLAY (2021) - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your moto g play (2021).

MOTO G PLAY (2021) - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto g play (2021) if you're not receiving email and app notifications.

MOTO G PLAY (2021) - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto g play (2021) on or off.

MOTO G PLAY (2021) User Guide (PDF)

This User Guide can help you get the most out of your moto g play. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

MOTO G PLAY (2021) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g play (2021) to an SD / memory card.

MOTO G PLAY (2021) - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto g play (2021) and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola)

Battery optimization helps conserve battery power on your Motorola device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

MOTO G PLAY (2021) - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto g play (2021).

MOTO G PLAY (2021) - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto g play (2021).

MOTO G PLAY (2021) - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g play (2021).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

MOTO G PLAY (2021) - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g play (2021) on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

MOTO G PLAY (2021) - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto g play (2021).

MOTO G PLAY (2021) - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your moto g play (2021).

MOTO G PLAY (2021) - Call a Number

Here's how to place a call from your moto g play (2021).

MOTO G PLAY (2021) - Place a Conference Call

Here's how to place a conference call from your moto g play (2021).

MOTO G PLAY (2021) - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto g play (2021).

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

MOTO G PLAY (2021) - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g play (2021).

MOTO G PLAY (2021) - Record and Share a Video

Here's how to record and send a video using your moto g play (2021).

MOTO G PLAY (2021) - Share Picture from Gallery

Here's how to share a saved picture from your moto g play (2021).

MOTO G PLAY (2021) - Share Video from Gallery

Here's how to share a saved video from your moto g play (2021).

MOTO G PLAY (2021) - Take and Share a Picture

Here's how to take and share a picture from your moto g play (2021).

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

MOTO G PLAY (2021) - USB Debugging Mode

Here's how to facilitate a connection between your moto g play (2021) and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

MOTO G PLAY (2021) - Add a Contact

Here's how to add a contact to your moto g play (2021).

MOTO G PLAY (2021) - Contact Display Options

Here's how to configure how your contacts display on your moto g play (2021).

MOTO G PLAY (2021) - Delete a Contact

Here's how to remove a contact from your moto g play (2021).

MOTO G PLAY (2021) - Edit a Contact

Here's how to edit a contact on your moto g play (2021).

MOTO G PLAY (2021) - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g play (2021).

MOTO G PLAY (2021) - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g play (2021) was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

MOTO G PLAY (2021) - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto g play (2021) on or off.

MOTO G PLAY (2021) - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your moto g play (2021).

MOTO G PLAY (2021) - Turn Data On / Off

Here's how to turn mobile data for your moto g play (2021) on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

MOTO G PLAY (2021) - Set Date and Time

If your moto g play (2021) shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

MOTO G PLAY (2021) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your moto g play (2021).

MOTO G PLAY (2021) - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto g play (2021).

MOTO G PLAY (2021) - View Phone Number

Here's how to view the mobile number for your moto g play (2021).

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

MOTO G PLAY (2021) - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Display size, etc.) for your moto g play (2021).

MOTO G PLAY (2021) - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your moto g play (2021) isn't receiving calls or alerts for texts and email.

MOTO G PLAY (2021) - Reset All Settings

If your moto g play (2021) crashes, resets or runs slowly or apps freeze or cause the device to reset, view this info.

MOTO G PLAY (2021) - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g play (2021), view this info.

MOTO G PLAY (2021) - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto g play (2021).

MOTO G PLAY (2021) - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto g play (2021) doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Create Gmail Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

MOTO G PLAY (2021) - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto g play (2021).

MOTO G PLAY (2021) - Compose and Send Email Message

Here's how to create and send an email message from your moto g play (2021).

MOTO G PLAY (2021) - Delete Email Messages

Here's how to delete email messages from your moto g play (2021).

MOTO G PLAY (2021) - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto g play (2021).

MOTO G PLAY (2021) - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your moto g play (2021).

MOTO G PLAY (2021) - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto g play (2021).

MOTO G PLAY (2021) - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your moto g play (2021).

MOTO G PLAY (2021) - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto g play (2021).

MOTO G PLAY (2021) - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto g play (2021).

MOTO G PLAY (2021) - Manage Corporate Email Settings

Here's how to update work email settings for your moto g play (2021).

MOTO G PLAY (2021) - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto g play (2021).

MOTO G PLAY (2021) - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your moto g play (2021).

MOTO G PLAY (2021) - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto g play (2021).

MOTO G PLAY (2021) - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto g play (2021).

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

MOTO G PLAY (2021) - Turn GPS Location On / Off

Here's how to turn GPS location for your moto g play (2021) on or off.

Gestures & Motions

MOTO G PLAY (2021) - Motions and Gestures

Here's how to manage motion-activated services for your moto g play (2021).

Google Backup & restore

MOTO G PLAY (2021) - Google Backup and Restore

Here's how to erase all data on the SD / memory card in your moto g play (2021).

Home Screen

MOTO G PLAY (2021) - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto g play (2021).

MOTO G PLAY (2021) - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your moto g play (2021).

Hotspot

MOTO G PLAY (2021) - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto g play (2021).

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

MOTO G PLAY (2021) - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your moto g play (2021).

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

MOTO G PLAY (2021) - Language Selection

Here's how to change the language used on your moto g play (2021).

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

MOTO G PLAY (2021) - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto g play (2021).

MOTO G PLAY (2021) - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto g play (2021).

MOTO G PLAY (2021) - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto g play (2021).

MOTO G PLAY (2021) - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your moto g play (2021).

MOTO G PLAY (2021) - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g play (2021) when the screen is locked.

MOTO G PLAY (2021) - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your moto g play (2021).

MOTO G PLAY (2021) - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g play (2021).

MOTO G PLAY (2021) - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g play (2021).

MOTO G PLAY (2021) - Unlock Screen

Here's how to unlock the screen on your moto g play (2021).

Memory/Storage

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

MOTO G PLAY (2021) - Check Device Storage

Here's how to check available space if your moto g play (2021) runs slowly / crashes, apps freeze or you can't save media.

MOTO G PLAY (2021) - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto g play (2021).

MOTO G PLAY (2021) - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g play (2021).

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

MOTO G PLAY (2021) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g play (2021) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

MOTO G PLAY (2021) - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto g play (2021) if the screen freezes or call, app, audio or sync issues occur.

MOTO G PLAY (2021) - Install Device Software Updates

Here's how to check for and install software updates on your moto g play (2021).

MOTO G PLAY (2021) - View Software Version

Here's how to view the software version your moto g play (2021) is running.

MOTO G PLAY (2021) Software Update

Get instructions on downloading the latest software update for performance improvements to your moto g play (2021), including current Android security patches.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

SIM Card

MOTO G PLAY (2021) - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto g play (2021) or turn it on or off.

MOTO G PLAY (2021) - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g play (2021).

MOTO G PLAY (2021) - View SIM Card Number

Here's how to view the SIM card number associated with your moto g play (2021).

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

MOTO G PLAY (2021) - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto g play (2021).

MOTO G PLAY (2021) - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto g play (2021).

MOTO G PLAY (2021) - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g play (2021).

MOTO G PLAY (2021) - Vibrate Mode

Here's how to turn vibrate mode for your moto g play (2021) on or off.

MOTO G PLAY (2021) - Volume Controls

Here's how to adjust the volume if your moto g play (2021) doesn't vibrate or play sounds when receiving calls / messages.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Status Indicators/Lights

MOTO G PLAY (2021) - View Signal Strength

Here's how to view signal strength on your moto g play (2021).

TV

MOTO G PLAY (2021) - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your moto g play (2021).

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

MOTO G PLAY (2021) - Set Default Messaging App

Here's how to set the default messaging app on your moto g play (2021).

MOTO G PLAY (2021) - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g play (2021).

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

MOTO G PLAY (2021) - Capture a Screenshot

Here's how to capture a screenshot on your moto g play (2021).

MOTO G PLAY (2021) - Set Up Printing

Here's how to set up and add a printer to your moto g play (2021).

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

MOTO G PLAY (2021) - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your moto g play (2021).

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

MOTO G PLAY (2021) - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g play (2021) with other Wi-Fi capable devices.

MOTO G PLAY (2021) - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g play (2021).

MOTO G PLAY (2021) - Add a Wi-Fi Network

Here's how to connect your moto g play (2021) to a Wi-Fi network.

MOTO G PLAY (2021) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g play (2021) to auto-switch between Wi-Fi and mobile data.

MOTO G PLAY (2021) - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto g play (2021).

MOTO G PLAY (2021) - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) on your moto g play (2021).

MOTO G PLAY (2021) - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g play (2021).

MOTO G PLAY (2021) - Remove Wi-Fi Connection

Here's how to delete a saved Wi-Fi network from your moto g play (2021).

MOTO G PLAY (2021) - Reset Network Settings

Here's how to reset settings if your moto g play (2021) can't connect to data or send / receive messages.

MOTO G PLAY (2021) - Restart Device

Here's how to restart your moto g play (2021) if it crashes and resets, freezes or runs slowly.

MOTO G PLAY (2021) - Restart in Safe Mode

Here's how to restart your moto g play (2021) into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

MOTO G PLAY (2021) - Tethered Modem Connection

Here's how to use your moto g play (2021) as a modem to connect to the internet via USB or Bluetooth.

MOTO G PLAY (2021) - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto g play (2021) on or off.

MOTO G PLAY (2021) - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g play (2021) on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.