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Apple® iPhone® 8 Plus Support Overview

Find device-specific support and online tools for your Apple iPhone 8 Plus.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPhone® 8 Plus

This online tool will help you identify and resolve problems with your Apple iPhone 8 Plus.

App Issues

Apple iPhone - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple iPhone - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple iPhone - Update Apps

Here's how to manually update the apps on your iPhone.

Battery & Power Issues

Apple iPhone - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® 8 / 8 Plus - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 8 / 8 Plus.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Calling & Messaging Issues

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Apple iPhone - Check for Physical Damage

Here's how to help determine if your iPhone has liquid or other physical damage.

Apple iPhone - Prevent Dust / Water Damage

Here's info regarding dust and water resistance ratings for your iPhone 7 or later model.

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® 8 / 8 Plus - Unlock Screen

Here's how to unlock your iPhone 8 / 8 Plus if it is secured with a password, fingerprint, etc.

Apple® iPhone® 8 / 8 Plus - View SIM Card Number

Here's how to view the SIM card number on your iPhone 8 / 8 Plus.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Software Issues

Apple iPhone - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.

Apple iPhone - View Software Version

Here's how to view the current software version for your iPhone.

Apple iPhone 8 / 8 Plus - Erase All Content and Settings

Here's how to restore your iPhone 8 / 8 Plus if it crashes, has a blank or frozen screen or connection issues.

Apple iPhone 8 / 8 Plus - Restart Device

Here's how to restart your iPhone 8 / 8 Plus if it crashes and resets, freezes or runs slowly.

Apple® iPhone® 8 / 8 Plus - iOS Updates

Here's how to update the software on your iPhone 8 / 8 Plus.

Verizon Cloud - Apple® iPhone® - Restore Content

Here's how to restore your content to your iPhone using Verizon Cloud.