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Apple® iPhone® 6 Plus - Support Overview

Find device-specific support and online tools for your Apple iPhone 6.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPhone® 6 Plus

This online tool will help you identify and resolve problems with your Apple iPhone 6 Plus.

App Issues

Apple iPhone - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple iPhone - Update Apps

Here's how to manually update the apps on your iPhone.

Battery & Power Issues

Apple iPhone - View / Extend Battery Life

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple iPhone - View Battery Percentage

If you need to view the charging status or remaining battery for your Apple® iPhone®, follow these step-by-step instructions.

Apple iPhone 6 / 6 Plus - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 6 / 6 Plus.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Extend Battery Life - Apple iOS

Here's how to increase the battery life on your Apple iOS device.

Mobile phone overheating, low battery, battery drain & more

Troubleshoot your phone battery issues like why is my phone not charging, why does my phone get hot when charging, and how to improve phone battery life.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Troubleshoot Battery / Charging Issues - Apple

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Calling & Messaging Issues

Apple iPhone - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPhone.

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:13)
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13

Video: Troubleshooting: Visual Voicemail
(length: 4:16)
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

General

Announcement 11 - Authentication error

View this info if you hear an 'authentication error' message when making calls.

Announcement 13 - Unauthorized ESN

If you hear a "Your cellular number is either not active or is invalid. Please dial *611..." message when placing a call, view this info.

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 2 - Invalid Number

View this info if you hear a 'cannot complete your call... check number and try again' message when placing a call.

Announcement 21 - Mismatched ESN

If you hear a "We are unable to process your call due to conflicting serial number data" message when placing a call, view this info.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Announcement 39 - Authentication Error

View this info if you hear an 'Announcement 39' message when placing a call.

Announcement 4 - Dialing Change

View this info if you get a message that your call cannot be completed as dialed.

Announcement 7 - Toll And International Deny Origination Announcement

View this info if you hear 'long distance or international dialing is not included with your service' message when making a long-distance  / international call.

Announcement 8 - All circuits are busy

View this info if you hear an "all circuits are busy" message when making calls.

Announcement 9 - Roamer Dialing Instructions

View this info if you hear a roaming message when making calls.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slowly, or apps freeze or reset the device.

Apple iPhone 6 / 6 Plus - Erase All Content and Settings

Here's how to restore your iPhone 6 / 6 Plus if it crashes, has a blank or frozen screen or connection issues.

How to turn off or restart your phone

Having trouble figuring out how to turn off your phone? Check out these FAQs for info on turning off or restarting your iPhone or Android device.

Why is my internet so slow? Data connection help

Get help troubleshooting your slow internet or data connection, such as why cellular data is not working. Learn how to configure your settings for internet connection on phones & Wi-Fi.

Internet & Web Browser Issues

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Apple iPhone - Check for Physical Damage

Here's how to help determine if your iPhone has liquid or other physical damage.

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Apple

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Locate an iOS Device - iCloud Website

Here's how to use Find My iPhone from the iCloud website.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Apple Article - Alert Received After an iOS Update / Restart

If you receive an alert after an iOS update, view this info.

Apple iPhone - Perform a Device Restore

Here's how to restore your iPhone if you're having app / Touchscreen problems and / or audio, call and sync issues.

Apple iPhone - View Software Version

Here's how to view the software version your iPhone is running.

Apple iPhone 6 / 6 Plus - Restart Device

Here's how to restart your Apple iPhone if it crashes and resets, freezes or runs slowly.

Verizon Cloud - Apple iOS - Restore Content

Here's how to restore your content to your iPhone or iPad using Verizon Cloud.