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Apple® iPhone® 6 Plus - Support Overview
Apple® iPhone® 6 Plus - Support Overview
Find device-specific support and online tools for your Apple iPhone 6.
Troubleshoot iPhone 6 Plus
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Simulator
- Troubleshooting
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A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
Email Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
Troubleshooting Assistant for Apple® iPhone® 6 Plus
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This online tool will help you identify and resolve problems with your Apple iPhone 6 Plus.
Apple iPhone - Allow / Deny App Access
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Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).
Apple iPhone - Uninstall Apps
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Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.
Apple iPhone - Update Apps
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Here's how to manually update the apps on your iPhone.
Apple iPhone - View / Extend Battery Life
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Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.
Apple iPhone - View Battery Percentage
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If you need to view the charging status or remaining battery for your Apple® iPhone® , follow these step-by-step instructions.
Apple iPhone 6 / 6 Plus - View Battery Info
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Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 6 / 6 Plus.
Battery Issues - Battery Usage
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This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).
Extend Battery Life - Apple iOS
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Here's how to increase the battery life on your Apple iOS device.
Mobile phone overheating, low battery, battery drain & more
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Troubleshoot your phone battery issues like why is my phone not charging, why does my phone get hot when charging, and how to improve phone battery life.
Power & Charging Issues - Non-Removable Battery Devices
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If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Troubleshoot Battery / Charging Issues - Apple
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Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.
Apple iPhone - Unblock SIM PIN
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Here's how to unblock the SIM PIN for your iPhone.
Garbled Message
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Here's some info that about garbled messages and ways to avoid them.
Video: Factors That Impact Your Wireless Signal(length: 3:13)
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Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13
Video: Troubleshooting: Visual Voicemail (length: 4:16)
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Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Video: Troubleshooting Personal and Corporate Email(length: 3:24)
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Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24
Announcement 11 - Authentication error
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View this info if you hear an 'authentication error' message when making calls.
Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area
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View this info if you hear a "calling restrictions" message when making calls.
Announcement 2 - Invalid Number
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View this info if you hear a 'cannot complete your call... check number and try again' message when placing a call.
Announcement 3 - Suspended Service
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If you receive an "Announcement 3' message and can't complete a call, check out this info.
Announcement 39 - Authentication Error
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View this info if you hear an 'Announcement 39' message when placing a call.
Announcement 4 - Dialing Change
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View this info if you get a message that your call cannot be completed as dialed.
Announcement 7 - Toll And International Deny Origination Announcement
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View this info if you hear 'long distance or international dialing is not included with your service' message when making a long-distance / international call.
Announcement 8 - All circuits are busy
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View this info if you hear an "all circuits are busy" message when making calls.
Announcement 9 - Roamer Dialing Instructions
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View this info if you hear a roaming message when making calls.
Apple iPhone - Reset All Settings
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Here's how to reset settings if your iPhone crashes, resets or runs slowly, or apps freeze or reset the device.
Apple iPhone 6 / 6 Plus - Erase All Content and Settings
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Here's how to restore your iPhone 6 / 6 Plus if it crashes, has a blank or frozen screen or connection issues.
How to turn off or restart your Verizon phone
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Having trouble figuring out how to turn off your phone? Check out these FAQs for info on turning off or restarting your iPhone or Android device.
Apple iPhone - Manage Data Usage
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Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.
Apple iPhone - Reset Network Settings
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Here's how to reset settings if your iPhone can't connect to data or send / receive messages.
Apple iPhone - Turn Airplane Mode On / Off
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View this to turn Verizon network services on or off for your iPhone if they aren't functioning.
Apple iPhone - View MAC Address
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Here's how to view the Wi-Fi MAC address for your iPhone.
Apple iPhone - View Signal Strength
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Here's how to view signal strength on your iPhone.
Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Apple iPhone - Check for Physical Damage
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Here's how to help determine if your iPhone has liquid or other physical damage.
Apple iPhone - View Device ID (ESN / IMEI / MEID)
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Here's how to view the device ID (IMEI) for your iPhone.
Check for Physical Damage - Charging Ports
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Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Hardware Modifications
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Here's how to determine your device has hardware modifications.
Check for Physical Damage - Screen
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Here's how to help determine if your device has screen damage.
Check for Physical Damage - Separated Hinges
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Here's how to help determine if your device has physical damage to the hinge.
Check for Water Damage
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Here's how to help determine if your device has liquid damage.
Check for Water Damage - Apple
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Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.
Damaged Device Fee FAQs
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Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
How to Find Your Lost or Stolen Phone or Tablet
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Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.
Locate an iOS Device - iCloud Website
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Here's how to use Find My iPhone from the iCloud website.
Lost or stolen phone FAQs - Report unauthorized charges | Verizon
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Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.
My Verizon Website - View Device Info
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Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
Apple iPhone - Perform a Device Restore
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Here's how to restore your iPhone if you're having app / Touchscreen problems and / or audio, call and sync issues.
Apple iPhone - View Software Version
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Here's how to view the software version your iPhone is running.
Apple iPhone 6 / 6 Plus - Restart Device
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Here's how to restart your Apple iPhone if it crashes and resets, freezes or runs slowly.
Apple iPhone 6 / 6 Plus - iOS Updates
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Apple iPhone - iOS Updates
Apple® Article - Alert Received After an iOS Update / Restart
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If you receive an alert after an iOS update, view this info.
Verizon Cloud - Apple iPhone - Restore Content
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Here's how to restore your content to your iPhone using Verizon Cloud.
24/7 automated phone system: call *611 from your mobile
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