Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Apple® iPhone® 6 Plus - Support Overview

Find device-specific support and online tools for your Apple iPhone 6.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPhone® 6 Plus

This online tool will help you identify and resolve problems with your Apple iPhone 6 Plus.

App Issues

Apple iPhone - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple iPhone - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple iPhone - Update Apps

Here's how to manually update the apps on your iPhone.

Battery & Power Issues

Apple iPhone - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® 6 / 6 Plus - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 6 / 6 Plus.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Calling & Messaging Issues

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Apple iPhone - Check for Physical Damage

Here's how to help determine if your iPhone has liquid or other physical damage.

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Apple®

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Apple iPhone - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.

Apple iPhone - View Software Version

Here's how to view the current software version for your iPhone.

Apple iPhone 6 / 6 Plus - Restart Device

Here's how to restart your iPhone 6 / 6 Plus if it crashes and resets, freezes or runs slowly.

Apple® iPhone® 6 / 6 Plus - iOS Updates

Here's how to update the software on your iPhone 6 or 6 Plus.

Verizon Cloud - Apple® iPhone® - Restore Content

Here's how to restore your content to your iPhone using Verizon Cloud.