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Apple® iPhone® 6s Plus - Support Overview

Find device-specific support and online tools for your Apple iPhone 6s Plus.

Filter all topics below.


AirDrop

Apple iPhone - Share Files with AirDrop

Here's how to wirelessly share files from your iPhone without using Wi-Fi.

Apple iPhone - Turn AirDrop On / Off

Here's how to turn AirDrop for your iPhone on or off.

Apple App Store

Apple® iPhone® 6s Plus Simulator: Changing Settings

Learn how to change the App Store settings on your iPhone 6s Plus.

Apple® iPhone® 6s Plus Simulator: Downloading an App

Discover how to search for and download an app or widget in the Apple® App Store℠ on your iPhone 6s Plus.

Apple® iPhone® 6s Plus Simulator: Uninstalling an App

A visual walkthrough for uninstalling an app or widget from your iPhone 6s Plus.

Device Switch

Install Device Switch - Apple® iOS

Here's how to install the Device Switch app from the App Store on your Apple iOS device.

FaceTime

Apple iPhone - Turn Cellular Data for FaceTime On / Off

Here's how to turn cellular data for FaceTime for your iPhone on or off.

Apple iPhone - Turn FaceTime On / Off

Here's how to turn FaceTime for your iPhone on or off.

Apple iPhone - Use Apple ID for FaceTime

Here's how to connect to FaceTime on your iPhone with your Apple ID.

Apple iPhone - Use FaceTime

Here's how to make and receive FaceTime calls on your iPhone.

Family Money

Video: Family Money 101: How to set up
(length: 2:52)

Watch this video for quick and easy steps to setup Verizon Family Money.
Length: 2:52

Video: Verizon Family Money
(length: 1:00)

With Verizon Family Money, your kids can save, spend, and become money-savvy - all with one app and a prepaid debit card. Check out this video to learn more.
Length: 1:00

Field Force Manager

Download and Install Field Force Manager - Apple iOS

Here's how to install Field Force Manager on your Apple iOS device.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

Find My iPhone

Locate an iOS Device - iCloud Website

Here's how to use Find My iPhone from the iCloud website.

General

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Apple iPhone - Allow / Deny App Access

Here's how to allow or deny apps access to certain functions of your iPhone (e.g., Calendar, Camera, Contacts, etc.).

Apple iPhone - Contact App Developers

Here's how to report problems or submit suggestions for apps via the App Store on your iPhone.

Apple iPhone - Install Apps

Here's how to install third-party apps on your iPhone.

Apple iPhone - Offload Unused Apps

Here's how to remove an app from your iPhone but keep its associated data.

Apple iPhone - Turn Background App Refresh On / Off

Here's how to enable or disable iPhone apps running in the background to check for new content.

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple iPhone - Update Apps

Here's how to manually update the apps on your iPhone.

Apple iPhone - View, Open or Close Recently Used Apps

Here's how to view, open or close recently used apps on your iPhone.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Health

Health App - Apple iPhone - Add Health Data to Dashboard

Here's how to add health data (e.g., steps, workouts, etc.) to the dashboard of the Health app on your iPhone.

Health App - Apple iPhone - Create Medical ID

Here's how to add Medical ID info (e.g., allergies, medical conditions, etc.) to the Health app on your iPhone.

Health App - Apple iPhone - View Dashboard Info

Here's how to access Dashboard info e.g., calendar, health data, etc.) for the Health app on your iPhone.

Health App - Apple iPhone - View Info Sources

Here's how to view the apps and devices that request permission to update the Health app data on your iPhone.

Health App - Apple® iPhone® - View / Manage Health Data

Here's how to view / enter / edit health info (e.g., nutrition, sleep, vitals, etc.) to the Health app on your iPhone.

Maps

Apple® iPhone® 6s Plus Simulator: Adding Map Layers

Find out how to add layers to Maps to view current traffic on your iPhone 6s Plus.

Apple® iPhone® 6s Plus Simulator: Using Turn-by-Turn Direction

A visual guide on how to navigate to a location using Maps on your iPhone 6s Plus.

My Numbers

My Numbers app - Set Up a My Numbers Subscription

Here's how to set up a new number on the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Cancel Subscriptions

Here's how cancel your subscriptions for the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Notifications

Here's how to manage notifications for the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add an existing number to the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Apple iPhone - Device Health Check

Here's how to use the Device Health Check to identify and fix common issues on your iPhone.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Siri

Apple iPhone - Manage Siri Settings

Here's how to set up Siri for your iPhone and choose when it's available via voice commands.

Apple iPhone - Turn Siri On / Off

Here's how to turn the Siri personal assistant for your iPhone on or off.

Apple® iPhone® 6s Plus Simulator: Turning Siri On and Off

Learn how to turn Siri on and off with your iPhone 6s Plus.

Apple® iPhone® 6s Plus Simulator: Using Siri

Discover how to get use Siri® on your iPhone 6s Plus.

Apple® iPhone® 6s Plus Simulator: Using Siri Hands-Free

An interactive guide for how to use Siri handsfree on your iPhone 6s Plus.

Verizon Cloud

Verizon Cloud - Apple iPhone - Share Media

Here's how to share Verizon Cloud content from your iPhone.

Verizon Cloud - AppleiPhone - Manage Photos / Videos

Here's how to manage photos and videos on Verizon Cloud from your iPhone.

Apple iPhone - Add an iCloud Email Account

Here's how to set up an iCloud email account on your iPhone.

Verizon Cloud - Apple iPhone - Connect To / Disconnect from a TV

Here's how to view your Verizon Cloud pictures, videos or music on a TV with your iPhone.

Verizon Cloud - Apple iPhone - Create a Profile

Here's how to create a profile when using Verizon Cloud on your Apple iPhone.

Verizon Cloud - Apple iPhone - Delete Shared Media

Here's how to delete shared media via Verizon Cloud on your iPhone.

Verizon Cloud - Apple iPhone - Install and Configure

Here's how to install and configure Verizon Cloud on your iPhone.

Verizon Cloud - Apple iPhone - Manage Documents

Here's how to open, download and delete documents and create favorites in Verizon Cloud.

Verizon Cloud - Apple iPhone - Manage Music

Here's how to manage your music on your iPhone via Verizon Cloud.

Verizon Cloud - Apple iPhone - Uninstall Cloud

Here's how to remove the Verizon Cloud app from your iPhone.

Verizon Cloud - Apple iPhone - View Storage Meter / Upgrade Memory

Here's how to check your Verizon Cloud storage space on your iPhone.

Verizon Cloud - AppleiPhone - Manage Settings

Here's how to manage your Verizon Cloud backup settings on your iPhone.

Verizon Cloud - AppleiPhone - Sync Media

Here's how to sync photos and videos with Verizon Cloud from your iPhone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages (Message+)

Verizon Messages (Message+) - Apple iPhone - Delete Messages

Here's how to delete messages from your iPhone via the Verizon Messages (Message+) app.

Verizon Messages (Message+) - Apple iPhone - Initial Setup

Here's how to set up Verizon Messages (Message+) on your iPhone.

Verizon Messages (Message+) - AppleiPhone - Manage Auto Reply

Here's how to enable or disable Auto Reply via the Verizon Messages (Message+) app on your iPhone.

Install Verizon Messages (Message+) - Apple iPhone

Here's how to install the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - Apple iPhone - Auto Receive Messages

Here's how to manage when media received via the Message+ app automatically downloads on your iPhone.

Verizon Messages (Message+) - Apple iPhone - Customize MessageDisplay Settings

Here's how to customize message display settings (e.g., Backgrounds, Conversation Bubble, etc.) via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - Apple iPhone - View Text Messages

Here's how to view messages with the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - Apple iPad - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages (Message+) app on your iPad.

Verizon Messages (Message+) - Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - Apple iPhone - Mute / Unmute Conversations

Here's how to mute or unmute a conversation when using Verizon Messages (Message+) on your iPhone.

Verizon Messages (Message+) - Apple iPhone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - AppleiPhone - Create a Group

Here's how to create a group for messaging with the Verizon Messages (Message+) app on your iPhone.

Verizon Messages (Message+) - AppleiPhone - Send a Message with a Glympse Attachment

To send a Glympse message from your iPhone via Verizon Messages (Message+), view this.

Verizon Messages (Message+) - AppleiPhone - Turn Incoming Message Sound On / Off

Here's how to turn incoming message sounds for your iPhone on or off via the Verizon Messages (Message+) app.

Verizon Messages (Message+) - AppleiPhone - View an eGift Balance

Here's how to view an eGift balance from your iPhone via the Verizon Messages (Message+) app.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

iCloud

Apple iPhone - Family Sharing - Add / Remove Member

Here's how to use your iPhone to add or remove family members from your iCloud account.

Apple iPhone - Manage iCloud Backup Options

Here's how to manage iCloud backup options for your iPhone.

Apple iPhone - Restore from iCloud Backup

Here's how to restore content (e.g., Photos, Music, settings, etc.) to your iPhone from a backup on iCloud.

Apple iPhone - Set Up Family Sharing

Here's how to use your iPhone to set up your iCloud account so you can share content with family members.

Apple iPhone - Set iCloud Preferences

Here's how to change your iCloud settings on your iPhone.

Apple iPhone - Sign In / Out with Apple ID

Here's how sign in / out with your Apple ID on your iPhone. Your Apple ID is needed to use the App Store, Apple Music, FaceTime, iMessage and more.

Apple iPhone - Turn iCloud Backup On / Off

Here's how to turn the iCloud Backup option for your iPhone on or off.

Apple iPhone - Turn iCloud Private Relay On / Off

Here's how to turn iCloud Private Relay on or off on your iPhone.

Apple iPhone - Upgrade iCloud Storage Space

Here's how to add more storage space in iCloud.

Remove Device From Find My - iCloud Website

Here's how to remove Find My iPhone from the iCloud website.

iMessage

Apple iPhone - Turn iMessage On / Off

Here's how to turn iMessage for your iPhone on or off.

Turn iMessages Alerts On / Off - Apple® iOS

Here's how to hide iMessage alerts on your Apple device.

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Apple iPhone - Perform Wi-Fi Sync with iTunes

Here's how to allow wireless syncing between your iPhone and a computer via Wi-Fi.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone / iPad with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

iTunes System Requirements

View this info on system requirements for iTunes on a Mac or Windows computer.